I feel awful leaving something negative as the company is excellent but the Pupsicle and Pops I bought for my 18 week old English Cocker Spaniel puppy has not caught her interest at all! She licked it... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Purchased favourite chews for my daughter’s dog who often stays with us. Quick service with well packed chews. Thank you.
My airedale received a large pupsicle as a gift which she very much enjoys. Unfortunately her extremely enthusiastic play damaged it. We reached out to wooof who responded with advice and subsequently... もっと見る
Wooof is an excellent company! They've got a lot of really cool dog stuff. I bought Sodapup bowls, among some other things, and I couldn't have been happier. Customer service is fantastic, delive... もっと見る
企業情報
当該企業による記述
WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.
連絡先
88 Peterborough Road, SW6 3HH, London, 英国
- suppawt@wooof.co.uk
- wooof.co.uk
4.6
優良
513件のレビュー
ネガティブなレビューの 42％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
great caterpillar prompt delivery
2025年7月13日
Pupsicle - great enrichment toy
First purchase from wooof but would definitely buy again. The pupsicle has kept my dachshund entertained for nearly an hour! We brought the full package, toy, treats and moulds. Currently have some different flavours in the freezer ready to try!
Absolutely amazing!
2025年7月12日
Very good quality dog lead
Very good quality dog lead. Just as described and seen in the pictures. Was lovely to have the video of the product before I purchased. Well packaged and prompt delivery.
2025年7月10日
Great price & selection
Great price & selection, very speedy delivery - I'll be using Woof again!
2025年7月3日
Quick delivery, quality product
Quick delivery, well designed product. Particularly like the “extra hand “ effect of clipping the lead around my waist. Great feeling to the thick rope lead and neat adjustment block
2025年7月7日
Safety Hazard & Lack of Response from Wooof
My experience with Wooof has been extremely poor. I purchased a Beepop toy that was so poorly constructed, I had to remove the label just to separate the attached components.
What I found underneath was shocking: loose plastic, stray threads, and an alarming amount of shedding fur. This toy is clearly a safety hazard for any pet. I promptly reached out to customer service, specifically Benjamin, explaining the defective nature of the product and providing proof.
Despite my clear communication about a defective and unsafe product, Wooof seems to be disregarding these serious concerns. I am still waiting for a proper response or resolution. It's unacceptable for a company to sell potentially dangerous products and then fail to address customer complaints about them. My dog has not been allowed near this toy.
‐-----------------‐-----------------‐---------------
Replied to Wooof:
Thank you for your response and for acknowledging my concerns regarding the Beepop toy.
I appreciate you stating that you take feedback about dog safety seriously and that the issues I described, such as loose threads and shedding, are not typical.
I'm happy to return the toy for your inspection using the provided label, and I appreciate your assurance that a full refund will be processed if it's found to be defective, even with the tag removed.
However, I'd like to clarify the timeline of our communication. My initial email regarding the defective toy and my safety concerns was sent on July 9th, not July 11th. In that initial email, I detailed the defects and asked about the best course of action for a refund. The response I received to that email only stated that a return and refund would be possible if the label was intact, and it did not address my concerns about the toy being defective or offer an inspection as a solution.
Given that the first reply did not acknowledge the defect or offer an inspection for a refund, it was reasonable for me to assume my concerns about a defective product were being disregarded, particularly since the initial response focused solely on the intact label.
Sincerely,
Maggie
2025年7月6日
WOOOF からの回答
Hi Maggie,
We’re sorry to hear you feel this way, especially since we’ve been communicating promptly and offered a clear path to resolve the issue.
Your message came in on Friday, and as per our standard 1–2 working day response time, we got back to you within that window. In our reply, we offered to inspect the toy and issue a full refund if it’s found to be defective, even with the tag removed. That’s a fair and straightforward solution.
We take product safety seriously and always act on feedback when something’s not right. But we also stand behind the quality of our toys, which go through rigorous checks. Based on your description, what you’re seeing doesn’t match how the toy is supposed to be. This is why we’ve asked to inspect it ourselves.
We understand being cautious, especially with your dog involved. But it’s also important to allow a business the chance to respond before assuming bad intent. We’ve been transparent and proactive, and we’re still here to help wrap this up quickly.
Best,
Benjamin
Reccomend
Recently we bought a pair of playday lickimat for a cat. Fast delivery. Product same as in picture. Described mesurements of lickimat. When you are looking for lickimat the mesurements is very important information. Especialy depht. Not everyone do that for online shoping. Cat is happy with the product. Thank you.
2025年7月3日
My 6 month old loves the pupsicle and…
My 6 month old loves the pupsicle and we love it because it gives him 30+ minutes of enrichment.
2025年7月2日
My Dog loves it
My Dog loves it. He is a Frenchie and unlike with licki mats or kongs with this he doesn't take in loads of air. Win win for him and me !
2025年7月1日
Excellent quality and good service
The refillable pupsicle is an excellent quality item, tough and durable but easy to refill and clean. My dog loves it and is obsessed with the refills. I also love that I can refill it myself and give my dog some additional nutrients/ a cool treat in warm weather. The item was also delivered super quick
2025年5月30日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。