Worldofcdkeys GmbH レビュー 23

Worldofcdkeys GmbH からの回答

2025年12月14日

Dear customer,

Thank you very much for taking the time to share such a detailed and positive review.

We truly appreciate your honest feedback and we are glad to hear that we were able to exceed your initial expectations. Knowing that the key worked flawlessly in Switzerland and that you were satisfied with both the price and the delivery speed means a lot to us.

We understand that online purchases can sometimes raise doubts, especially when negative reviews remain unchanged despite our efforts and transparency. This is exactly why we always strive to provide a reliable, transparent, and smooth experience for our customers. Your words confirm that we are on the right path, and we are very happy to hear that.

Thank you again for your trust and recommendation. We’ll be happy to welcome you back anytime!

Best regards,
Denis
Worldofcdkeys GmbH Team

Worldofcdkeys GmbH からの回答

2025年10月7日

Dear Carsten,

thank you so much for taking the time to leave us your review.

It was a real pleasure to support you all the way until the issue was resolved. We fully understand that such situations can sometimes be stressful and frustrating, which is why we always do our best to assist our customers throughout the entire process and make things easier for them.

Please feel free to reach out anytime you might need help in the future.
And once again, thank you for choosing us - we wish you happy gaming! 🎮

Best regards,
Denis

Worldofcdkeys GmbH からの回答

2025年8月26日

Dear Nils,

Thank you very much for your kind words.

Your feedback truly gives us the strength to keep delivering the best customer service we can. You also deserve recognition for your cooperative attitude during the resolution process. We fully understand that going through these procedures can sometimes feel frustrating, but as you rightly said, they are essential to reach the final resolution.

We are grateful for the trust you placed in us, and we look forward to serving you again in the future.

Best regards,
Denis WoCK Support

Worldofcdkeys GmbH からの回答

2023年10月10日

Dear Customer,

We would like to address these issues with accuracy and transparency.

Firstly, we would like to clarify that at no point in our communication with you through the support ticket did we attribute the issue to your hardware configuration. Our intent in recommending that you reach out to the official support was to provide you with access to experts who possess the specialized knowledge and resources required to effectively address such in-game issues.

Throughout our correspondence, you consistently asserted that the issue was related to the activation code, without having any proof on the matter. We want to reiterate another time, that the license code you received was directly sourced from the publisher and was successfully activated on your account.

It is essential to note that game crashes can, unfortunately, be common in new release games due to potential incompatibilities with various hardware and drivers. Such issues are fixed with game patches, and we believe that since you requested to close your ticket request on 15/09, mentioning that you bought the game from another source, the issue was instead fixed by a game update, and you left this unfair review.

Regarding the review posted here, since the following review doesn't represent the real events and comments shared with you, we kindly ask you to remove it. If this won't happen, we are fully prepared to furnish TrustPilot support with compelling evidence to demonstrate that the statements made in your review are inaccurate and that it was written with the intention of defaming our company.

Best regards,
WoCK Support

Worldofcdkeys GmbH からの回答

2023年3月21日

Dear Mike.

We sincerely appreciate you taking the time to share with us your experience with this positive feedback.

On behalf of our entire company, thank you for allowing us to serve you.

Have fun!
Denis WoCK Support

Worldofcdkeys GmbH からの回答

2022年9月15日

Dear customer,

Please allow us to present a different perspective of the situation.

You bought the game from us on June 1st 2022. You have then proceeded to contact us 3 months later, reporting your key as already used leaving a negative Trustpilot review while the case was still open, and we were in the middle of gathering information from you in order to figure out a solution to the problem. You then decided to close the case, before we were able to offer you any kind of help (yet you have not mentioned any of this in your review). We would kindly ask why do you think it proper to question our conduct and quality of our products and support, while refusing to adhere to our requests and cutting contact with us, when we were in a mutual conversation on the website you purchased from.

We cannot automatically refund all our customers the moment they report something wrong with the key. Furthermore, we have a procedure to which we adhere, usually request the customer to please provide necessary proofs of previous activation, missing content etc. usually obtained from the support team of the game's platform (i.e. Origin, Steam.) We then compare these materials with our supplier statements etc. to understand if the customer's claim is correct. If it is, we offer a refund or replacement key.

Unfortunately, in this case, we did not receive a confirmatory screenshot from the customer. We requested the customer to contact Epic Support in order to receive information about activation date, but after one failed attempt, the customer refused to converse further with Epic or obtain any other proof of his claim. We had of course no intention of closing the case and waited for the customer to return with an answer. Unfortunately, the customer closed the case.

Additionally, we contacted Epic ourselves to see if we can get an answer. They provided us information that the key was used long time ago (same as the customer order, 3 months ago), reason because we decided to request additional information to the customer. You can understand, then, that we wanted to receive some sort of strong proof, before issue any sort of refund.

We would like to know how we should help you solve your problem, if you not only write a negative review while still talking to us, but also personally choose to cut contact with us.

Likewise, it seems to us that the line "Stay clear of them if you dont want this to happen to you or buy from Steam i wish id have payed the extra now id be playing the game ive payed for" written while still talking to us on Kinguin, is not an honest portrayal of the situation but an attempt to diminish our image that we try to honestly uphold each day - being fair and helpful towards all of our customers.

Best regards,
WoCK Support

Worldofcdkeys GmbH からの回答

2022年5月1日

Dear customer,

Thank you very much for your positive review!

Best regards,
WoCK Support

Worldofcdkeys GmbH からの回答

2022年3月25日

Dear Matyáš,

thank you very much for spending some of your time to evaluate our service. We are really happy that you are satisfied!

Have fun with your game!

Best regards,
WoCK Support

Worldofcdkeys GmbH からの回答

2021年10月28日

Hello Elisa!

It was a pleasure to assist you and we are very grateful for your positive review!

Best regards,
WoCK Support

Worldofcdkeys GmbH からの回答

2021年3月19日

Thank you very much for your positive review!

Best regards,
WoCK

Worldofcdkeys GmbH からの回答

2021年3月19日

Thank you very much for your positive review!

Best regards,
WoCK

Worldofcdkeys GmbH からの回答

2021年3月19日

Thank you very much for your positive review!

Best regards,
WoCK

Worldofcdkeys GmbH からの回答

2021年3月14日

Dear customer,

we tried to reach you in order to understand more about your issue but unfortunately we didn't received any answer from you.

Please don't hesitate to contact us whenever you will fell comfortable to do it.

Best regards,
WoCK Support

Worldofcdkeys GmbH からの回答

2021年3月19日

Thank you very much for your positive review!

Best regards,
WoCK

Worldofcdkeys GmbH からの回答

2021年3月14日

Dear customer,

we tried to reach you in order to understand more about your issue but unfortunately we didn't received any answer from you.

Please don't hesitate to contact us whenever you will fell comfortable to do it.

Best regards,
WoCK Support

Worldofcdkeys GmbH からの回答

2021年3月19日

Thank you very much for your positive review!

Best regards,
WoCK

Worldofcdkeys GmbH からの回答

2021年3月19日

Thank you very much for your positive review!

Best regards,
WoCK

Worldofcdkeys GmbH からの回答

2021年3月19日

Thank you very much for your positive review!

Best regards,
WoCK

Worldofcdkeys GmbH からの回答

2021年3月19日

Thank you very much for your positive review!

Best regards,
WoCK

Worldofcdkeys GmbH からの回答

2021年3月19日

Thank you very much for your positive review!

Best regards,
WoCK