Horrendous customer service
Horrendous customer service! I have emailed them 3 times about poor quality/faulty handles of the Nicola 2.0 bag but I have not received any response. I have used the bag for just over a month and have looked after it well - wiping it and placing it in the protective dust bag when not in use and the covering on the handles has just disintegrated. I have had much cheaper bags that are better quality than this. So poor. Also, when I purchased the bag I waited at least a month for the bag to arrive so I emailed them several times to find out what had happened to my order and I had the same problem getting any response from customer services then too. Save yourself the headache and don't bother purchasing from here.








