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I've been a Wowie customer for quite a while and have always been happy with their products, especially their pants and shorts. Unfortunately, my first experience with their customer service was extremely disappointing.
I ordered two pairs of pants in the exact same size, just different colors. I tried on one pair and confirmed they fit correctly. Since they were the same model and size, I washed and dried both pairs together. When I later went to wear the second pair, I immediately noticed the sizing was significantly different—closer to a 30x28 than the labeled 32x28.
I contacted customer service, explained that the pants had never been worn, and that I reasonably assumed two identical pairs would fit the same. After several back-and-forth emails, I was told they would not exchange the pants because the tags had been removed.
It's frustrating to be stuck with what appears to be a manufacturing or quality-control issue simply because I trusted that two identical items would be sized consistently. As a long-time customer, I expected much better support.

Poor customer service. I have been trying to return the nomad bathing suit for several days as it is too big..poor description of the fit. Their online emails tell you they are handling it but no definitive direction on finalizing the return. No way to reach them via phone. The return in the portal doesn’t work as it should. Dead end here too. Seems like the emails and chat are all robots with standard responses. Don’t waste your time. Deal with people who actually will help and talk to you.

Promise of a discount after supplying your email and number. Code doesn’t work and then they ghost you. Hard pass!

I’ve had a great experience with all my experiences buying shorts and pants.. I get a lot of comments on them and love the way they feel.. I also had an issue with a couple pairs and Wowie stepped in and really helped me out.. highly recommend giving them a try

My experience with Wowie is always superb and excellent. Everyone does their very best for each customer. I especially enjoy Ian’s help.

I have never had such a good experience with an online retail company as I have with Wowie, i had an exchange and they responded in minutes, not to mention the pants are amazing. Recommend them to everyone. Great pants, great people.

Pd $14 for expedited shipping (2-4 days). Now on day 10 and still no package. Reached out online and was told item was already shipped so they won’t cancel my order per my request. I can return it when it gets here, but I lose the original shipping cost. Plus I have to pay shipping to get it back to them.

I tried a pair of Sapien pants and hate 'em. I know it's contrary to many other reviews. Though I like the fabric, the fit is odd in the thighs and elastic waistband is weak and they slip down. Then the drawstring has this funky looped string that makes it impossible to tighten to compensate for the weak elastic band. Very unsatisfied.

I have purchased multiple items from Wowie for myself, friends and family. I personally own the War Short, the Nomad Hybrid 3.O, Sapien 2.0 short, Rambler jogger, and the Sapien casual pant. I have been pleased with the quality, design and fit of each of these products with no problems. They are well made, comfortable, and shipped quickly. I would definitely recommend!

Really awesome company that makes an amazing product. I have their shorts (OG, Sapien 2.0) and now their new chinos. I highly recommend these and the shipping is super fast and reliable.

Quality,good customer service, nice selection of colours.

These shorts are very comfortable and versatile! I’ve been wearing them when I travel and even in the office. I can literally wear one pair to various places and events, including the gym. The two inseam options is another great touch!

My ordering experience was good, including delivery, which was prompt. No issues there. However, I experienced an issue with product quality related to their OG shorts line. I would steer clear of this company. Save your money and support a company that stands behind their products because they do not.

For context, I reached out to their customer service team to share my experience, and they offered a 25% off coupon to buy another pair. But honestly, why would I do that when their product isn’t holding up? It’s almost laughable. They really need to take a hard look at their internal processes. The right approach is to replace or refund the product and move on — that’s how you build customer loyalty. It’s not rocket science.

Based on other reviews here, it sounds like a common theme. Wowie, do better!

This is absolutely the worst company ever. The quality is horrible and the customer relations is worse. No contact after sale and was guaranteed delivery and haven't heard a word from them. Don't waste your time. Try Fair Harbor! Much better quality!!

Thank you to everyone for their honest reviews, you all have saved me time, money and aggravation.

I ordered some over priced pants. When I tried to return them, they never gave me a shipping label or address to complete the return amidst several attempts. Money only goes one way with these guys.

I was sent the wrong size shorts, and even after reaching out to Wowie on multiple occasions, no resolution was made. I am extremely disappointed.

Strict return policies and then also charging the customer for shipping. You're trying to be a lifestyle brand, but you just sell overpriced pants.

I purchased two shorts from Wowie: Daily Short 5.5" and Sapien 2.0 7". The Daily Short was completely missing the fun/color pocket accents, which is the whole point of this brand. The Sapien 2.0 was poorly tailored with a widening cut from the buttocks to the leg (the exact opposite of how the shorts should be tailored). It reminded me of a tree truck.

When I went to initiate a return, I was informed I would have to pay an additional "handling fee" ($6.95) to get a refund. The only way to avoid the additional "handling fee" is to choose store credit. The handling fee is conveniently omitted from their advertising when they talk about how easy exchanges & returns are, but it is listed on their Returns & Exchanges page. It's not scammy, but also not consumer friendly. I also think the handling fee should have been waived or reduced since the Daily Short 5.5" was missing key features (the colorful accents on the pockets).

Very poor material and no way to reach them for product support. 2 washes and they are literally falling apart!