I ordered a pair of shoes 7/14, paid $55 express shipping expecting them to arrive by 7/17. Itâs now 8/4 and the shoes has never left their country. Do not purchase anything from them! They wonât... ãã£ãšèŠã
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Amazing daleivery time , quality of product & sale price! I did my order on Monday 24/8 (Greece) and the very next day was at my door. The product ( adidas Terrex x Pharrell Williams ) was on sal... ãã£ãšèŠã
The purchase process do have a hiccup but was promptly solved by WW. The package came super fast, paid the incoming taxes and viola, its here at the doorstep. Shoes were fine except for a faint scuff(... ãã£ãšèŠã
A total let down and upmost a unreliable source for whatever purchase, they pictured a totally different item than i recieved and now are not even willing to take it in as return. i feel totally scamm... ãã£ãšèŠã
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With over 10 years in the business, Wrong Weather is a leading online store and concept store for Men, featuring a carefully curated selection of menswear labels including: Maison Margiela, Rick Owens, Off-White, Raf Simons, Juun.J, Stone Island and Palm Angels, among many more.
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Avenida da Boavista 754, 4100-111, Porto, ãã«ãã¬ã«
- â+351 226 053 928â¬
- Customerservice@wrongweather.net
- wrongweather.net
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Wrong Weather right season!!
Wrong Weather right season!!! Five stars!! My first order with them and I am happy I took a chance. I ordered a bag from them and i am happy with my purchase. It was 30% cheaper, authentic!!! The shipping was super fast, great communication. I got updated tracking information prior to delivery. And per their websiteâŠTHEY DO SHIP OUT after one business day!! I cannot speak on their returns process, but for now, their shipping/handling/ delivery process gets five stars from me. Thanks again and will shop again!!!
2023幎10æ13æ¥
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It is 1 week that no answer I try to reach theâŠ
It is 1 week that I try to reach the customer service no answer I want to return an article time passing and hope they will not refuse my return.
Are they serious???
2023幎7æ30æ¥
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Very good shop and super fast shipping!
Very good shop and super fast shipping. One day shipping to Sweden. Customer Service is also really helpful and great!
I see that people is complaining about import fees. Is it first time people shop online? You always need to pay import fees if you are outside EU and this is your own responsibility, not the shops. How can this be the shops fault? Clearly people shouldn't shop online or they should maybe go back to school to learn how it works with VAT, Taxes, Import fees.
I will definitely buy from them again :)
2023幎3æ1æ¥
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The purchase process do have a hiccupâŠ
The purchase process do have a hiccup but was promptly solved by WW. The package came super fast, paid the incoming taxes and viola, its here at the doorstep. Shoes were fine except for a faint scuff(acceptable since it's white) and not the elaborated packaging for this series. All in all, a good experience and good price for sure. Thanks.
2022幎10æ21æ¥
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Asked for an order update and they saidâŠ
Asked for an order update and they said they cancelled my order because itâs not over £135? Honestly so bad, very poor.
2022幎10æ3æ¥
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Wrong Weather ããã®åç
Dear Alex,
We have this information stated in our policies:
https://www.wrongweather.net/en/information/delivery
UK: 1 to 2 days â Free express shipping and free returns on all orders over £235 GBP - We are currently not accepting orders below £135 GBP (UK only)
We also have informed you by email that due to the new post-Brexit rules, VAT payable on goods destined for the UK of up to £135 is paid in the UK by the shipper, which implies a VAT registration in the UK.
Therefore, in order to simplify the process, all orders destined for the UK will only be considered with values above £135 and we have to proceed
with the cancelation of your order and full refund.
I am sorry.
Only good experiences with WW
Only good experiences with WW. They have my favorite brand (Y-3) as a couple of other websites do. Bought multiple items over the years. And, as they say on their website, no import duty if you live in Europa.
2022幎7æ29æ¥
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Great assortment
Great assortment, super fast delivery & awesome customer service. Thank you very much for the great experience!
2022幎1æ26æ¥
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One of the most disgusting fashionâŠ
One of the most disappointing fashion retailing websites for shopping clothes. After purchasing and subscribing it 3 days later, immediately send a discount promotion code, completely useless. Besides, it does not calculate import taxation at all, which means cheap price in checkout but extremely expensive at the end if considering random taxation charges from local.
By the way, never seen any of fashion retaining sites could charge international shipping fee up to 70 Euro, which is insanely high.
2022幎1æ20æ¥
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Wrong Weather ããã®åç
Dear TaLiang Lu,
Regarding the cupon code discount: at this time the majority of webshops provide cupon code discount. As you have proceded a puchase before, you must understand that is a common occurence due sales season and we cannot take responsability on that matter.
About the duty taxes I'm afraid we don't have to mention or calculate any import taxation since we stated in our website policies the folowing:
"Wrong Weather would like to remind our non-EU customers that the 23% Value Added Tax is not applicable on their orders. Prices displayed in US Dollars ($) do not include 23% VAT.
If you are placing your order from outside the EU, local import duties may be charged when the parcel reaches its destination. These charges must be paid by the recipient of the parcel. Please contact your local customs office for information regarding customs policies and import duties."
This information is well stated on our policies, on the bottom of the page in the link below:
https://www.wrongweather.net/en/information/payment-delivery-returns
I inform that we send our orders by DHL express shipping. This is the best shipping option also the fastest to provide the best delivery service to our customers. Considering our shop is located in Portugal it is in fact expensive to ship with this service to any part of Asia. However, At the time of the purchase you have agreed in paying those costs, otherwise I am sure you wouldn't proceed with the purchase.
I am sorry if you somehow find this disappointing but from our side we are clear regarding our policies.
Hope you understand.
No response on return inquiries
Wanted to return some shoes, followed the instructions on the website. Wrote them 3 times and got no response. Called the Customerservice 3 times and nobody picked up. Now the 2 weeks are over and Iâm stuck with shoes that donât fit.
2021幎9æ29æ¥
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Wrong Weather ããã®åç
Dear LuÃs,
Kindly note we have several emails to you and all the emails sent had returned back. I'm afraid we do not have an alternative email to reply you. I suggest you to confirm if your email box is full or contact our customer service with an alternative email. I guarantee you that we always reply to our customers.
Kindly reach our customer service with an alternative email.
Hope you understand.
Kind Regards,
Not a serious website
My daughter bought a sweater for her boyfriend which was actually quite expensive. Before she paid, it was stated on the order that VAT was included.(when she tries the same now it no longer says that VAT is included)
She has been in contact with customer service several times, but is told that this is not true. She even took screenshots of the order before she paid, stating that VAT is included. VAT invoice of more than 50% of the purchase price came after the package was received. This is not a serious website. We will take the matter further with the Consumer Council, if they do not sort it out as soon as possible.
2021幎9æ20æ¥
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My best e-shop experience
Amazing daleivery time , quality of product & sale price!
I did my order on Monday 24/8 (Greece) and the very next day was at my door.
The product ( adidas Terrex x Pharrell Williams ) was on sale -100⬠than the average price on net.
The only negative that i can say is that I couldnât redeem the -10% voucher of the newsletter registration.
Highly recommend!!
2021幎8æ25æ¥
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Product ordered but not received
Hello,
I ordered (order number : #143502) on their website on the 22/07/2021 when I was in vacation, when I came back from the vacation, I saw on the tracking that the package was delivered at my local up point, and was picked up at my name (this is impossible because I was in vacation in south of France when I see the hour that the package was picked up and I live in north of France there is something like 1200km difference between south and north of France), so I contacted them, they firstly responded me pretty fast (something like around 4hours) to say that they have a proof of receipt at my name (thing that I repeat impossible and I can proove it) , so I replied them and now it's been 4 days that they don't respond to me,
I really feel like they don't want to help me, this is a very expensive order for me and there is a gift for my friend in, and i'm really stressed about the issue of this.
This review can be edited in the future if they finally take my case seriously.
2021幎8æ1æ¥
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Wrong Weather ããã®åç
Dear Adrien,
We have opened an investigation with DHL inspite of having a delivery proof.
Kindly note DHL says the following:
_________________________________________________________________
From: "DHL Express Portugal" info.portugal@dhl.com
Sent: 08/02/2021 14:01
To: barbara.almeida@wrongnet.net
Subject: AWB 7336564325 [2684250:3735750]
Dear Ms. Barbara Almeida
We received your request for information and in response we are to inform you that all notifications have been forwarded to the Air Waybill contacts (email and telephone) as attached. Also there is a document proof that confirms the costumer signed with his surname and received the package.
The customer received their shipment on 28 Jul 2021 17:16:10.
Thanks for the attention
Best regards,
Anabela Costa
Customer Service Advisor
DHL Express Portugal, Ltd.
Av. D. João II, nº 51, 4th
1990-085 Lisbon
Portugal
Tel. Company 707 505 606
____________________________________________________________
Due to this the investigation is closed.
Hope you understand.
Have a Great day!
Literally great
I stumbled across the shop by accident on Google while I was searching for a particular pair of jeans. The selection they offer is great and the package was literally here in one day â from Portugal to NYC! The only question I have: why didnât I order here before?! Will definitely come back to shop!
2021幎3æ3æ¥
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Wrong Weather ããã®åç
Hi Dominik, we're very happy to hear that. Thank you so much for your review and hope to see you again soon!
Best,
The Wrong Weather Team
Import vat fees
This company needs to
Make it apparent before making purchases that you will have to pay for customs fees only after receiving the the bill for the import fees am I finding this out it shows terrible service and trying to resolve this matter the lack of communication is terrible after being on hold for 20 mins I expect this matter to be resolved immediately!!!!
2021幎3æ2æ¥
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Wrong Weather ããã®åç
Dear Joshua,
Could you please contact us at customerservice@wrongweather.net so our team can evaluate your case and try to provide you with a satisfactory solution? Please note that due to lockdown requirements in Portugal our store is closed to the public and working with reduced staff, which may explain the delay in answering your call - please contact us by email.
Also, please note that all our shipping and delivery procedures and charges are clearly stated on our website policies, highlighted on our footer: https://www.wrongweather.net/information/payment-delivery-returns. This is a standard procedure for all e-commerce websites that provide worldwide shipping: for international clients, VAT is deducted directly from their order at the time of purchase, but local custom taxes may apply (which are not under our control), once the order reaches its country of destination.
Furthermore, we included 2 additional banners at checkout for UK customers explicitly mentioning that due to Brexit additional custom taxes could be charged. We can't quite understand how you didn't see those as they are clearly marked in red lettering.
We are sorry for any inconvenience you may have experienced, but please do contact us so we can find the best possible way to solve this situation.
Super Online Shop
Very fast delivery. All in all super service!
2021幎1æ15æ¥
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Fast Deliveries and Response from Customer Support
The shipment of my item was speedy and support from the customer service team was great. Ordered a shoe that was too tight and was able to return it hassle free. Staff was friendly and concise in guiding me through the process.
2020幎12æ3æ¥
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Wrong Weather ããã®åç
Dear James,
We are glad to hear about your experience, even if the shoes weren't the right fit. We hope to see you again soon and we're sure the next item will be perfect. Any questions on sizing or other subjects just feel free to reach out, we're here for you!
My experience
They finally got back to me with great news! They fixed my problem and sent my additional percentage off my next order. They shipping is really fast and I loves my shoes if only they werenât the wrong size.
2020幎12æ1æ¥
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Wrong Weather ããã®åç
Hello Dabritta, we are terribly sorry for the delay in getting back to you as we were closed for two days due to national holidays and COVID restrictions issued by the Portuguese Government. Your full refund has been issued and I have just sent you an email with additional information on the process.
Again our apologies for any inconvenience caused.
Miguel Vieira - Head of Marketing at Wrong Weather
Curated designer brands
Curated designer brands! Excellent service: expresse and free shipping and returns!
2020幎10æ27æ¥
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Fast to respond to feedback
I ordered a pair of sneakers on 2 September. There were some email glitches which resulted in a lapse in communication. Following my feedback, Wrong Weather responded very quickly to update on the delivery date. Nicely done!
2020幎9æ14æ¥
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Wrong Weather ããã®åç
Dear David,
My name is Miguel Vieira and and I'm the Head of Marketing at Wrong Weather. We have been trying to reach you on your email since last week, both by replying to the tickets you opened with our Customer Service platform and directly through my own email. We received no reply to our answers, so this review comes as a surprise to us.
Can you please check your spam/junk folder to see if our emails ended up there? Please note that the item you ordered was on pre-order with expected shipment on September 15th, as clearly stated on the product page at the time of your order. I am trying to reach you on your email but to no avail.
Could you please contact me at miguel@wrongweather.net?
Kind Regards,
I ordered a Palm Angels track suit
I ordered a Palm Angels track suit, the pants came fast were shipped the next day however, the jacket hasnât been shipped and it has been over a week. I would like my item to be shipped or a full refund.
2020幎8æ10æ¥
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Wrong Weather ããã®åç
Hi TJ, could you please get in touch with our customer service team at customerservice@wrongweather.net so we can check your order status and get back to you with a solution, be it express shipping or a refund? Thank you
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