1st Aid 4 Fencing レビュー 

1st Aid 4 Fencing からの回答

2021年12月28日

From our initial visit to quote for a length of Equestrian fencing and some featherboard fencing, the spec was changed by Sara many times. We requoted and worked with her to give her what she wanted. Eventually, the quote was accepted, the 50% deposit was paid and the materials ordered. Once I knew the week that the materials would be delivered, I advised her when we could carry out the installation. The dates initially given were unsuitable for her, so we gave alternative dates.
We also advised which week delivery of the materials would take place and then emailed her 2 days prior to delivery of the exact date and that it would be in the afternoon. (I have no direct control over the exact time) The truck arrived on that day, late afternoon.

After the delivery had happened, I was advised that 6 posts (out of a total of 196) had been damaged in transit and I immediately organised replacements.

We turned up on the agreed installation date to find that the field we were due to fence off, was still occupied by 2 horses and the old fencing, bushes etc was uncleared. Apart from complaining about the delivery and how stressful it had been, Sara did not speak to us again throughout the installation.

Her partner James turned up and managed to arrange at zero notice for a local guy with a mini digger to start clearing the nearly 500m of old fencing, shrubs and bushes that were in the way, while he spent all of the first day putting up temporary fencing to secure the horses. This obviously delayed our installation significantly, but we worked with him, without complaint, as the situation was what it was and the job still needed doing. At no point would James have had to be there, had the preparation work been done before we arrived.

The end product was Jacksons Fencing stakes and posts; all with a 25-year anti-rot guarantee. The Tornado Horse wire, was exactly what she had specified, although after the final quote had been accepted and the order had gone in, she had changed the spec of one section, which required an additional 5 rolls of Tornado fencing at extra cost.

James worked dawn till dusk most days on clearing the old fencing and moving the temporary fencing as work progressed.

The delays caused by the clients lack of preparation caused us to over-run, but we charged no extra for this despite it taking two days longer than it should have.

Everything was installed as per our quote and James was happy with the final result.

A couple of days after completion I sent the final amended invoice to reflect the extra horse wire and waited for payment, which was due on date of completion.

Two weeks later £3565.81 remains unpaid and despite communicating by both email and text to both of them, there has been no satisfactory resolution.

Earlier tonight, I sent a final demand, prior to being forced to take legal action.

An hour later, Sara left both this review and another.

1st Aid 4 Fencing have been in business for 18 years and we always strive to install quality long lasting products and leave our clients happy with the final result. We have installed plenty of agricultural fencing over the years and our numerous 5* positive reviews are testament to our high standards.

It is a shame when debtors choose to use this sort of tactic when they are chased for payment.

1st Aid 4 Fencing からの回答

2021年12月29日

Thank you Vanessa so much for taking the time to leave a review here.

1st Aid 4 Fencing からの回答

2021年12月29日

Thank you Rob for your considerate review. Much appreciated.

1st Aid 4 Fencing からの回答

2021年12月29日

Thank you Enoch for your recommendation. It was an absolute pleasure to be of service to you.

1st Aid 4 Fencing からの回答

2022年1月9日

Many thanks Mark for your recommendation. We really appreciate it and look forward to helping you out on your next project.

1st Aid 4 Fencing からの回答

2021年11月7日 に更新

Dear Phil,

Thank you so much for your great review and for entrusting us with your installation and choosing products from Jacksons Fencing.

Best regards,

Tim