Shambles
I placed an order with this company on 20th September, and despite their website claiming 5â7 business days for delivery, I still havenât received my order.
When I placed the order, I noticed I didnât receive a confirmation email from the company itselfâonly one from Shop Pay. I tried to contact the company for tracking details, but the email listed on their website bounced back as invalid. Their only other contact method was an Instagram handle, but when I tried messaging it, I received a notification saying the account âdoesnât allow new message requests from everyone.â This is particularly ironic given that itâs linked directly on their website.
With no working contact number, email address, or social media communication, I began to suspect the company might be a scam. Thankfully, I had paid via PayPal, so I raised a dispute. Interestingly, once the dispute was opened, the companyâs website email was suddenly changed to a new oneâthe same address that then contacted me almost immediately.
The email from 4SeasonsBoutique questioned why I had raised a dispute and claimed they were a legitimate company established in â2019â (their website states 2018). They promised Iâd receive tracking within 24 hours and asked me to withdraw my disputeâanother red flag.
I did receive tracking on 25th September, but it showed a shipment from China to âDesconhecidoâ (Unknown). As of 9th October, the tracking has since changed again, with no clear update on the parcelâs location.
Iâve also noticed that each time I email for an update, customer service seems increasingly annoyedâtheir tone becomes less professional with each response. Theyâve claimed to raise âurgent ticketsâ for tracking updates, but nothing has changed. One of their emails even warned me that keeping the PayPal dispute open could ânegatively impactâ my ability to make future purchasesâsomething that is completely false and appears to be a scare tactic.
At this point, I would not recommend this company at all. Their website contains inaccurate information, their customer service is unprofessional and evasive, and their delivery timelines are misleading. Whether the order ever arrives or not, my confidence in this companyâand the quality of their productsâis gone.
UPDATE: their websites and social media have now been deleted, definitely a scam
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