4 Wheel Parts レビュー 

Accepts orders despite not having access to the parts. It took them 2 weeks to let me know that the bumper I ordered was not in stock "Due to global supply challenges" ... it's a steel bumper made in USA ... what a load. $850 - no bumper, no refund, an invitation to wait an hour on hold (literally an hour) to see what alternatives that they might have in stock. When I called they told me they were low on most parts as a result of the Easter Jeep Safari in Moab (like that is a new unplanned event or something). Loads of crap and frustration are the only products they are delivering on.

I ordered several parts spread out across multiple orders. Only received one of them. They took my money and never sent the rest. No email confirmation, no shipping info. Impossible to reach this company via phone, email, social media, etc. After waiting a month I had to charge back the purchases with my bank. They must be on the verge of going out of business. I can't believe they're getting away with operating like this.

Essentially a fraudulent website. Paid $300 and never received the parts; no one ever responded to emails. Nightmare to get the money back.

attempted to cancel order due to items being unavailable. Talked to Customer Service and was told order would be cancelled within 48 hours. Has already been 4 days since contacting company and site shows order still processing yet they have already charged my credit card and received payment from Capitol One. Attempting to dispute charges with Capitol One. Capitol One sent me letter stating that if 4WP does not respond saying order was cancelled we would be card would be charged the $787 and we would have to pay it regardless of whether we ever get the items. BEWARE OF BOTH 4WP and CAPITOL ONE

Ordered an ARB summit bumper for my truck. Tried contacting them about the amount of damage the bumper showed up with, but there is no answer to emails or phone calls. Hours on hold and no answer on the other end.

The damage was concealed prior to shipment by 4wp. The outer packaging arrived in tact from the shipper and large metal gouges were discovered after removing the outer wrapping.

i am an auto industry parts professional. customer service will not contact you back via email after 5 emails. the call center is backed up over an hour to speak with someone. they are a scam. they have essentially stolen from me. DO NOT ORDER FROM HERE

I bought tires 5 months ago and paid for the warranty. Now they closed down and now no warranty. I have called customer service 3 times and have been on hold over two hours have yet to speak to anyone. This place sucks.

If I could give them less than one star, I would. This company absolutely SUCKS. Their customer service is literally non-existent, and they simply never pick up the phone or answer emails. I've spent hours now trying to reach this company, through every conceivable way, all to no avail.

I ordered and was billed for two roof cross-bars for my Forester, and they only shipped one. Will now have to dispute the charge with my CC card/bank.

Wish I saw the reviews before I ordered from this company. Same as ever other review, zero customer service, will not answer a email or phone call. Spoke to someone in sales just to see if anyone answered the phone and they said it’s a 17 minute wait, been over an hour, still nothing.

The worst! customer service is impossible to get ahold of. Spent over a total of 13 hours on hold. Last phone call I was on hold for almost 4 hours and got down to the last caller and they hung up on me. I have emailed them and got no response. I ordered partrs over a year ago now and to this day still have not received them. This place is a joke. Dont order from them

STAY AWAY FROM THIS COMPANY AT ALL COST!!!!!!
CUSTOMER SERVICE IS NOEXISTENT!!!!!!!
SAT ON HOLD FOR 2 HOURS ON TWO DIFFERENT OCCASIONS JUST TO BE HUNG UP ON OR DISCONNECTED
PRODUCT DIDN'T SHIP WHEN I WAS TOLD
THEY ARE HORRIBLE!!!!!!!!

This company has no intention of getting it right. Their "customer service" number has one or two people (at most) handling calls. The email doesn't work, and parts are not being shipped.

I cannot believe anyone with a pulse would not see how badly this companuy is being run.

Ive been waiting over 6 weeks to receive the other part of my order, the part I did receive was wrong. Tried to email mulitple times only to get a message back that their email doesnt work, called multiple times only to be put on hold. I was caller number 42 and after 2 hours I had only moved up to 30 something... What else... Don't base your purchase on the pictures, I understand stock photos but I'm not sure how you are supposed to know what you are getting when there are no descriptions either. Bottom line, just dont buy from this company, complete loss of money and time.

Garbage company. Tried to call three separate times to get a quote for gears. The salesman always say they will call me back and never do. Just talked to the national salesman and told me to contact the local store and hung up on me. What a jerk.

The bumper I ordered came damaged. I first emailed, then called and waited 2 hours on the phone to only get disconnected. Called another day and spent 1.5 hours on hold and finally gave up. Emailed a second time. Tried a third call, this time I called right at 7am and was 10th in line. 15 minutes later I'm still 10th in line but was then disconnected. So they either (A) have call center agents that do not log in or (B) have only 1 agent that was still with the same sucker...err, I mean customer for 15 minutes. Made my last call but as I was 40th in line I would have been on hold for hours so I gave up. I did write a review that spelled out exactly what happened but somehow they are able to read that and get back to me saying my review doesn't meet "website guidelines" that they failed to provide to me or post on the website but cant seem to respond to my emails about the damaged bumper. At this point I'm going to dispute the charges with my CC company.

If I could give them zero stars I would. Website works great in taking money but then it's a black hole. Ordered a winch and says ships in 1-2 days and directly from manufacturer. Rough Country is direct shipping immediately but 5 day later I still have no shipping notice and you cannot contact ANYONE without waiting hours on the phone. I called and I was 42 in line after 20 minutes. I waited 10 more minutes and I was 41. Next day I called back at 7:30 AM and I was 32 in line. I emailed to cancel on their website form and no response. LITERALLY THE WORST E-COMMERCE EVER. It's too bad because the mix of brick and mortar and e-commerce is a great idea... but terribly executed.

Made a very simple online purchase of a $25 gift card to give to my son for some truck accessories. The gift card number they gave me does not work and shows a zero balance. I have been in contact with customer service since September to have this simple matter resolved. I've been on the phone over 3 hours, multiple emails (Documented) and they simply will not provide me with a $25 gift card that I paid for. Complete scam of a company and it's too bad.

I rarely write reviews but this time I had to. I should have looked at the reviews before I purchased a few items online like I normally do and research. But since I knew they have stores and I’ve visited a few in the past why not and the prices were cheaper than everyone else.

My purchase was on Oct 11, 2022 and it’s only been a week. Got the order confirmation and nothing else since then.

My order was suppose to ship direct from the manufacturer and I know they had the items in stock and they are only 300 miles away from me. 3 days had past since my order date no updates or tracking whatsoever.

I emailed and called them. Nothing!! Called again there automated system on the phone says they’re closed. So I press for sales. I spoke to the first person said he’d check on it put me on hold for 10 mins and it went back to the automated system. Spoke to another person and he directed me to another extension with no answer at all. A little game they like to play!!!! Well not with me!!!

I finally gave up and contacted my CC company which helped me out for the refund. Thank God!! I couldn’t wait anymore since I needed the parts asap.

This company is a joke sorry to say it. There maybe some customers with positive experiences but only a handful. I will not purchase anything from them ever again!!! Glad I found out for myself.

They only care about taking your money and not delivering. Customer service is a joke too. I don’t know how these ppl got a business license with the kind of crap they pull.

It’s not always wise to find a better deal out there. If so, do your research and continue to read reviews. It is a gamble and I’ve gambled plenty times for good deals but this one did not work in my favor like most of you.

I don’t think this place should be in business at all. They are scam artists, don’t care about there customers and they only take your money and don’t deliver the product. If you do get the product it’s not new, maybe grade b or is not really from the manufacturer and it’s a knock off!!! Maybe that’s why it takes so long for tracking info? Lol!! Be careful with those restocking fees after 30 days when order is placed. Contact your CC company for a refund ASAP!!!

I ain’t no rocket scientist but I know when something isn’t right and it’s been a week with no updates whatsoever. Don’t believe the whole global shortage of goods and expect delays garbage or there site.

I wonder if we all can get a petition together or something so this place won’t be in business anymore.

Good Luck!!!

HORRIBLE. Mechanic was one of the rudest people I’ve meet. Was suppose to have my rear end back same day and it’s been 3 weeks now. Store manager won’t return my phone call. It’s a joke..

I am holding on the phone for their customer service while writing this review. It is second time I try to reach their CS and I have spent 90 mins waiting last time.
Today I have called and luckily my call has been picked up very soon BUT the guy was in attitude and not helpful. He is rude. He just said will direct me to CS and leave me on hold until now.
They charged us since 9/26 and never inform us they are out of stock, they said they will contact me back for order status but never. Tracking information for my order on the website that FAKE. I have already told all of my co-workers not buying from this company anymore. It will be horrible experience.

By the way, I am still on holding.......for 40 mins....