Aab レビュー 200

Aab からの回答

3日前

Thank you for reaching out and sharing your feedback, we have looked into your returns and would like to provide a clear timeline of your refunds.

We can confirm that your returns were received at our warehouse on 30/03/26 and 01/04/26.

As noted in our policy, returns can take up to 10 working days to process, excluding weekends and bank holidays.

Because there were two bank holidays within this specific period the processing window was slightly extended in terms of calendar days however, we can confirm that both of your orders have now been fully refunded within the 10-working-day timeframe.

While it may have felt longer due to the holiday closures, we assure you the funds are on their way to you.

We appreciate your patience and hope this clarifies the timeline for you.

Aab Customer Care Team

Aab からの回答

3日前

We are thrilled to hear that you had such a seamless experience with us.

At Aab, we take great pride in our products and our team works hard to provide the best service possible, so your kind words really mean a lot to us.

Thank You

Aab Customer Care Team

Aab からの回答

3日前

Thank you for your review! We are pleased to hear that you have had a pleasant experience and that your order arrived fast!

Thank You

Aab Customer Care Team

Aab からの回答

2026年3月27日

Thank you for your feedback regarding your recent experience, we apologise for the frustration caused by the technical error on our website during the new collection launch and we understand how disappointing it is when a resolution feels time-consuming.

When you first made us aware, we acknowledged that incorrect images had been used due to a glitch and were working to rectify this immediately. At that stage, we provided a link to return the item and requested your postal receipt so we could expedite your exchange as quickly as possible.

Regarding the timeline, our records show your initial order was delivered on 24/02/26, within our four-working-day timeframe. We received your return on 06/03/26, at which point we created a manual invoice that included free delivery to resolve the postage issue. It appears that you may have missed this email and placed a new order independently which resulted in a delivery charge. The replacement order was placed on 06/03/26 after we had closed and was fulfilled on Monday, 09/03/26, and delivered to you on 11/03/26.

We have been as accommodating as possible in getting this issue resolved for you unfortunately, we are unable to speed up the service of Royal Mail once a package is in their care, though we have worked to ensure the process was handled as swiftly as possible on our end.

To make things right regarding the postage you incurred, we have refunded your delivery postage on this occasion.

We value your business and regret that this experience led to a loss of confidence in our brand, but we hope this gesture helps to close the matter fairly and you may choose to shop with us in the future.

Thank you

Aab Customer Care Team

Aab からの回答

2026年3月27日

We are thrilled to hear that you love the colours and designs of our collection and are happy with the high quality of fabric we use in our collection.

Thank you

Aab Customer Care Team

Aab からの回答

2026年2月5日

Thank you for your feedback, we would like to clarify our refund process to ensure there is no misunderstanding.

Our policy clearly states that refunds are processed within 10 working days from the date we receive your parcel back at our warehouse, rather than the date of postage. Your return was delivered to us on the 14th of January; we acknowledge that we were three working days late in finalising your refund, for which we sincerely apologise. This delay was due to a high volume of returns during a very busy sale period.

Regarding your email, please note that it was sent while our offices were closed however, our team prioritised your request as soon as we returned and your refund was issued the very next day, at which point an automated notification was sent to you.

We appreciate your patience and apologize for the oversight during this busy time.

Thank you

Aab Customer Care Team

Aab からの回答

2026年2月5日

Thank you so much for the 5-star review, we are thrilled to hear that you are pleased with both the fit and the quality of the material.

Thank you

Aab Customer Care Team

Aab からの回答

2026年2月5日

We are delighted to hear that the material met your expectations and most importantly, that you found the perfect fit.

Thank you

Aab Customer Care Team

Aab からの回答

2026年2月5日

We are thrilled to hear that you had such a positive experience and that our customer service team was able to assist you in finding the perfect abaya fit.

We know that sizing can be tricky when shopping for the first time, so we are glad we could help guide you. We look forward to welcoming you back to explore more of our collection soon!

Thank you

Aab Customer Care Team

Aab からの回答

2026年2月5日

We are delighted to hear that you found our customer service team helpful and cooperative.

Thank you

Aab Customer Care Team

Aab からの回答

2026年2月5日

Thank you for your feedback, we are sorry to hear that you are unhappy with your experience, but we would like to clarify the extensive support provided during your journey with us.

Our records show that we had many interactions with you regarding your order, and our team worked diligently to help at each stage. This included both detailed email correspondence and several telephonic conversations to ensure your concerns were being addressed in real-time.

Regarding the refund, we acknowledge that an administrative error resulted in a double payment. We appreciate your cooperation in resolving this, though we aim to make every part of our process—including corrections—as seamless as possible.

In terms of our fabric and pricing, we curate our collections to balance style and durability. We take your comments on quality control seriously and will share them with the relevant departments to ensure our high standards are consistently met.

Thank you

Aab Customer Care Team

Aab からの回答

2026年1月21日

Thank you for your feedback.

We sincerely apologize for the inconvenience you have experienced with your recent orders.

We can see that your initial order was placed during the Bank Holiday period while our offices were closed, which unfortunately led to you receiving the incorrect items. Since your return orders, we have been in constant communication with you via telephone and email to explain the situation and keep you updated on the specific steps we are taking to rectify this.

We completely understand your frustration and are working as fast as we can to get this resolved for you. As a gesture of goodwill regarding your new order placed yesterday, we have refunded the Next Day Delivery cost to your original payment method as agreed.

We appreciate your patience and your continued support while we ensure your correct products reach you.

Thank you

Aab Customer Care Team

Aab からの回答

2026年2月5日

It is wonderful to hear that you and your family have made Aab a part of your wardrobe over the years and we are also glad to hear that our delivery service and sales events have met your expectations!

Thank you

Aab Customer Care Team

Aab からの回答

2026年1月16日

Thank you so much for your review, we are delighted to hear that our Premium Jersey Hijabs have become a staple in your daily wardrobe.

It is also great to know you are enjoying our quick delivery and smooth returns process.

Thank you

Aab Customer Care Team

Aab からの回答

2026年1月16日

Thank you so much for the recommendation, we are so happy to hear you are loving the quality and fit of your items

We look forward to seeing you shop with Aab again soon.

Aab Customer Care Team

Aab からの回答

2026年1月14日 に更新

Thank you for sharing your feedback.

We appreciate your commitment to sustainable fashion through our previous pre-loved scheme and we are sorry to hear that your recent experience has left you disappointed.

To address your concern regarding communication, we have looked into your enquiry. It appears your messages regarding the pre-loved items were sent via Instagram DM.

Please be advised that we do not have a dedicated customer service team managing our social media messages, all formal customer support is handled strictly through our official email channels.

While we can see you enquired about this service a few years ago during our website transition, we have since paused the pre-loved scheme, which is why it no longer appears as an option on our website.

Regarding the Black Friday sale and our Chiffon Silk Hijabs, we would like to clarify our position.

Our Chiffon Silk collection is a premium line that never goes on sale.

As we had advertised "25% off sitewide," we temporarily removed these specific items from the website to avoid any confusion or technical errors at checkout. This was done to maintain the integrity of the site wide discount for all other eligible products.

We apologise if the lack of a direct response on Instagram caused frustration however, we must reiterate that for timely and official assistance, customers are encouraged to use our primary contact methods rather than social media.

We value the feedback of our long-standing customers and hope this clarifies our recent operational changes.

Aab Customer Care Team

Aab からの回答

2025年12月31日

Thank you for your review, we are glad to hear you have had a positive experience and you enjoy your new purchases!

Aab からの回答

2025年12月31日

Thank you for your review, we are sorry to hear that you have been disappointed with your recent order, we are here to help and if you would like to reach out to us to discuss your order further please email us at admin@aabcollection.com.

Aab Customer Care Team

Aab からの回答

2025年12月23日

Thank you for your review, we are glad to hear you have had a positive experience and you enjoy your new purchases!