Accent Group レビュー 29

Blocked bath and sink. My son and I can’t bathe or wash. Been waiting 3 days for accent to call
Rang again and told to get a bucket and empty it myself

I cannot express the physical and mental distress this housing association has caused me since I signed for the property. Vulnerable parent of a young baby and my situation was 100% taken advantage of. Absolutely shocking what their standard is when they give out a property. And that low standard continues. I have a shoddy half finished bathroom, signed off fraudulently as I haven’t agreed due to the works that still needed doing. I have a bathroom fan which has been piped into my loft, causing mould around my toddlers ceiling loft hatch meaning the hot air reaching the cold loft air has no where to go. He has been put on inhalers as have I because of this. I have evidence of absolutely everything, videos, text messages, emails, photos. I can back up each and every piece of truth in this review and my complaints, despite what the email complaint response full of lies is making out. I am not the issue. My house has been flooded by contractors, my son’s toys and toy unit ruined. No apology, left to clear up by myself, not fixing the ceiling and being told I done it myself the didn’t do to. So not only did I take on an awfully run down property with so many issues, when the “improvement” works were done they were never completed properly and a year later I am still waiting for them to be completed. The walls and floors are absolutely terrible and it’s not just a “sand, fill and paint” job as I was told before. Every stair and floor board creaks. It’d wood and an old house I’m told to expect it… i would rather have stayed homeless than the hell I was put through and continue to be put through. I am isolated as it is an embarrassment to have anyone to this house. And I am severely mentally unwell due to the stress. If you have been offered a properly and you are seeing this. Do not accept, do what you can to be housed under someone else.

Did not respond to any of snags when I reached out they said we was out of the liable window which we wasn’t because we hadn’t even viewed the house at the date they said it begun told to fix all the problems ourselves also had a mould problem at start of year which they
Told us to just open our windows which did not help (we have 2 infants in the house)

A housing association that publishes policies it has absolutely no intention of following!

Their own shared ownership policy is explicit; first come, first served, means the first applicant to complete all verification criteria. I was that applicant. I met every single requirement. The property was mine by their own rules.

They breached that policy anyway. The offer was reversed in favour of an applicant who had not completed the required verification at the point the decision was made. South Cambridgeshire District Council confirmed in writing that the competing local connection claim did not meet their own eligibility criteria. Accent proceeded regardless.

When I complained, they took thirteen days to acknowledge it, against their own five working day commitment. They then refused to hold the property while investigating. Draw your own conclusions about how seriously they take their own processes.

Accent Housing has a significant maladministration history with the Housing Ombudsman if you check. Having experienced this firsthand, I understand exactly why.

Fortunately I have fantastic solicitors through my union in the NHS who have described this as a slam dunk.

Litigation incoming.

If you are buying shared ownership through Accent, their published policies are meaningless. I found that out the hard way

ANOTHER UPDATE -24/04/26

WE HAVE BEEN MONTHS WITH A MASSIVE HOLE IN OUR KITCHEN / BACK GARDEN WALL THAT IS STILL NOT FIXED, THEY TOLD US 27TH APRIL, NOW ITS CHANGED WITHOUT NOTICE TO 6TH MAY.

OUR SHOW IS CONSTANTLY DRIPPING COSTING US £200 A YEAR MORE IN WATER, THIS WAS CAUSED WHEN THEY INSTALLED A NEW BOILER WHICH RIPPED THE SHOWER OFF THE WALL, THE WATER PRESSURE IS SO STRONG NOW THE SHOWER HEAD CONSTANTLY DRIPS 24/7

ACCENT HOUSING ARE SLUM LANDLORDS.

THEIR REPAIR CENTRE ARE JUST AS USELESS AND CLUELESS AS THEY ARE.

DO NOT EVER RENT A PROPERTY FROM ACCENT, LIVE IN YOUR CAR OR A TENT IN THE PARK.

I can't understand all the negative reviews. Accent has been great for us. The rent is a fair and affordable. You need a repair I call them and it gets arranged and fixed depending on how urgent the repair is. I just want to say thank you to Accent housing team and keep up the good work. Hopefully more of the positive reviews will show on here soon.

I have a vulnerable customer who lives in Holmfield Court Bradford and some of the other customers are having issues with mice and nothing is been sorted. My customer is the process of moving out because they cant take it anymore. We are now also in the process of reporting this because no one should have to live like this, this isnt Victorian times but obviously it is if you live in this property. Things need sorting but its too late for my customer who is moving out and never will rent from Accent again

Very poor service.
Dont carry out repairs and just close them as complete.
They dont ever worry about the problems in the street with people parking on pavements and always say its someones eles problem but they own the street so no one else will help.
They are qick at putting up service charges for fly tipping in stead off billing the tenants what dump it.
Like I say everything is all someone eles problems apart from theres.
I would love to know who gives them there ratings in there little book they send out to there tenants

So bad I’ve been left for 13 months with leeks in bathroom and bedroom effecting all rooms apart from my lounge. Accent just keep sending people out to do mold treatment for leeks. I have puddles of water in my bedroom. Wish I could upload photos.

Horrendous and discrimination against women on their own.

Repairs outstanding, closing the repairs which do not need someone to be home. Left with unsafe solar panels above my door.

Do not use.

My experience with Accent Housing in the Accrington and Hyndburn borough has been extremely disappointing and, at times, concerning from a safety perspective.
Numerous issues were present that should have been identified and resolved before the property was re-let. I have had to make repeated phone calls simply to have repairs logged correctly, with follow-up calls required because some jobs were not recorded at all. This lack of communication has resulted in unnecessary delays, frustration, and time taken off work.
There is clear evidence of damage left by the previous tenant which has been dismissed as “cosmetic” and unfairly passed on to the incoming tenant. This includes in excess of 27 burn marks on the bedroon window sills, mismatched kitchen cupboard doors, rusty radiators throughout the house, and generally poor finishes — all at a cost to the new tenant.
More seriously, there are unresolved electrical safety concerns. The property is supposed to have a compliant cooker terminal, yet the existing installation is inadequate. In addition, a nearby plug socket has caused electric shocks, raising concerns about the safety of the electrical system.
Despite reporting this as an emergency, I waited over four hours for attendance scheduled, only to be told that the issue was not classed as an emergency and that tgey had other jobs to do. No one attended at all. This response to a potential electrocution risk is unacceptable and has left me feeling my children would be unsafe in the property.
Basic hygiene and maintenance standards have also been overlooked. Bathroom light pull cords are blackened and unhygienic, and routine checks that should have been completed before the tenancy began were clearly missed.
Overall, the poor communication, repeated failures to log repairs, dismissal of previous tenant damage, and the handling of serious electrical safety concerns reflect badly on Accent Housing’s property standards and emergency response within the Accrington and Hyndburn area. This experience has fallen well below what should reasonably be expected from a housing association.

On Tuesday evening (6th Jan) I released bath water which came back up via my downstairs toilet, flooding this area, my kitchen & half of the living room…
I rang accent at 8am and was advised I was placed on an urgent repair list, having heard nothing by 1 I called again and was reassured I would hear something within 24 hours… I rang a 3rd time and was told I wasn’t even on the emergency list & it was not down to them (accent) to resolve the issue, despite having spoken to Anglian water who reassured me that this issue would be down to a partial blockage inside the home & that it would fall under the priority of housing association… so I called back a 4th time and reiterated this info…

I cannot use any water in my home - washing machine, bath, shower, toilets etc… it has now been 6 days and I have heard absolutely nothing!!!!! I have had to take my children 25 mins away to my parents just to use toilets/ have a shower etc & my youngest child is classed as vulnerable.
I sent a complaint email, received a reply to say would hear from contractors but have been ignored.
The house is a year old, I should not be having these kind of problems and I’ve had to temporarily move out of my home because of being ignored by accent, we are now looking into taking legal action and I am so disappointed with the service i don’t think I would ever choose a housing association home to move into ever again.

I have been in a shared ownership house with Accent Group for almost 11 years and never had cause to complain in the past but I am so disappointed now. Getting nowhere with your customer service team, I had no alternative but to put a low rating on Trust Pilot. Something needs a real shake up.
I received a letter in the post in September 2025 re a Notice of Intention to enter into a Qualifying Long Term Agreement for business insurance. The letter said I could return the signed form by post or email so I scanned it & sent it by email on 7th October 2025 (closing date was 15/10/25). That email has NEVER been opened/read. I then emailed your customer service team on 23/10 asking why & Amar replied, sounding confused, asking me what email address I had used. I replied to him on 24/10 & guess what, that email has not been opened/read either but definitely shows as delivered!! Please do not ask me to ring your customer service number as whoever I speak to won't be interested in this query. Why on earth ask people to reply with their observatiions in response to this proposal when responses are being completely ignored? There is something seriously wrong

These landlords have made my life hell my dad died and ever since he died in 2021 so practically October 2021 as we moved on September the 28/9/2021 . I have never been as bullied as what I have in this house in any other house. They are now saying I owe so called rent arrears yet I know I don’t owe that amount. They have lied about the boiler saying it is not leaking when it is I mean carbon monoxide poisoning. They have lied saying that we have no damp and our plaster board collapsed Accent housing turned round and blamed me for my washing leaking. I would give them no stars but i can’t as then I can’t give a review. I feel bullied harassed I had someone from Accent sending me an email and then sending it in a letter he has also made false allegations which is defamation of character. They have said I refused repairs which I haven’t they haven’t done any.

My Front door wont lock properly, its the only way in and out . I rang up and the scottish guy on end of the phone says its not an emergency. I had explained im losing money not being able to go out . Terrible at looking after their residents .
Having being refused because not an emergency my door stopped locking even after trying for 30 minutes. Rang up again , female said she put me on hold but phone call was stopped .
Then took 25 mins to get through again, told its been escalated just after 7pm. Its now 10pm . Door still not locking no one arrived to fix it, i have to stay up all night because to scared to sleep with unlocked door . Plus i have to be out at 8am on 11/11/25 what a very unprofessional and uncaring landlord . This has been no good for my mental health. Plus key stuck in lock pity they not as slow when they want their rent . Only one word disgraceful.

Accent housing association are incompetent and dysfunctional and should lose their contract since they don't care whatsoever about their customers. They are incapable of repairs with little maintenance of their buildings. Moreover they have installed very heavy front entrance and exit doors for the housing scheme and have failed to install new net curtains after kingfisher ripped down our net curtains to install new windows. Accent housing association fail tenants with their promises and abysmal customer service

Accent housing association is the worst company in the uk it should be shut down, two and a half years I have gone through hell with this housing association complaint after complaint nothing ever gets dealt with all they care about is you paying your rent on time, they have no duty of care I suffer from a health condition that prevents me for getting up and down the stairs I live in a first floor property if ever there was a fire or emergency it would make it impossible for me to escape and they have duty to rehouse me and they have completely ignored me to the point I had to end my tenancy with them to make myself intentionally homeless just so the council will help me get rehoused, accent will cause you nothing but distresss avoid it if you can take it from somebody who knows

Affordable housing - yes
Repairs are sporadic and poorly executed. 18 months to complete a kitchen! 6 months for the bathroom that has now had the same repair 6 times!!!
Electrics blew and thier advice, 'if you don't help us then we can't help you'. Result, member of family has arrhythmia due to a severe electric shock!

They don't care about anti-social behavior, they don't care if a person has started multiple flat fires instead they re do the whole flat for them, I've been reporting a person for 6 months and nothing has changed and they certainly don't care about mental health of tenants only money and their slow at organizing repairs to properties

In response to accent: I've been contacting you, I've got noise app log all the way to February, interesting there you didn't mention anything about mental health though and how you approach your tenants who are suffering, enact more, listen more, be more proactive other than standard replies I get all the time

Absolutely amazing customer service! Thankyou to Paige Griffiths and Ella Hartley at the Bradford branch for the help I have received. Totally going above and beyond, totally supportive.

A good asset to Accent Group, well done!