Accord Mortgages レビュー 

1,031
•
TrustScore 5段階評価の4

4.2

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5つ星のうち5の評価

I had a tricky case that had been declined by another lender on credit score. Had no idea why then clients discovered a late unknown utility bill at a previous rented property. This was absolutely fin... もっと見る

5つ星のうち5の評価

My BDM at Accord is fantastic Emma Brown. I imagine all the BDMs are but there is something about Emma that makes Accord that bit better. Underwriting great, communication great.

5つ星のうち1の評価

The worst offset mortgage - don't do it You can't see the benefit online and you either have to ring and ask the team to manually add up all of the interest you have benefitted from. Or you need to l... もっと見る

5つ星のうち5の評価

Simon is a fantastic BDM, there was a hiccup near completion and he took ownership and sorted everything with no fuss. You are very lucky to have him. I also like that your underwriters are contacta... もっと見る

企業が回答しました

企業情報

  1. 住宅ローン融資会社
  2. ・
  3. 金融機関

当該企業による記述

Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.


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4.2

ほぼ満足

TrustScore 5段階評価の4

1031件のレビュー

5つ星
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3つ星
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1つ星

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4.2

すべてのレビュー

(1,031)

過去12か月のレビュー数: 175件

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5つ星のうち4の評価

The process could be a little quicker,

The process could be a little quicker,

2026年8月4日
Accord Mortgages ロゴ

Accord Mortgages からの回答

Thank you for your feedback. We understand your frustration with the application process and it is something we are actively tying to improve. Thank you for your patience.

5つ星のうち5の評価

Good knowledgeable U/Ws

Good knowledgeable U/Ws
Excellent knowledgeable and caring BDM

2026年7月14日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We are so glad to hear about your positive experience and appreciate your kind words.

5つ星のうち5の評価

It is unbelieveble what we was able to…

It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of his age, but transaction took longer then expected and we lost our offer. And Accord mortgages with help for first time buyers made it happen for her in sole name. I'm proud of her, myself and everyone is happy. Thank you so much.

2026年7月28日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We are incredibly happy to hear about this wonderful achievement for the first-time buyer. It's truly rewarding to know that we could help make homeownership a reality, especially after the initial challenges with other lenders. Thank you for sharing this heart warming success story with us.

5つ星のうち1の評価

INCOMPETENT

I’ve been attempting to withdraw funds from my offset mortgage savings and found Accord/YBS the most unhelpful/incompetent financial institution I have ever dealt with.

I’m not sure they should be trusted with money and how are they FSA/FCA approved.

They even have my name wrong on my mortgage!

I have a complaint, SOMEONE please contact me.

2026年7月29日
自発的なレビュー
Accord Mortgages ロゴ

Accord Mortgages からの回答

We are concerned to hear about your difficulties with withdrawing funds and the incorrect name on your mortgage. We appreciate you bringing these serious issues to our attention. We want to investigate this thoroughly for you. I have sent you a request privately to provide some further details so I can locate your accounts and further assist you. Thank you.

5つ星のうち3の評価

inefficient processing system

Application process for homemover porting existing borrowing and borrowing more is very clunky and time consuming, with no AIP possible

2026年7月28日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We appreciate you sharing your experience. We understand your frustration with the application process and it is something we are actively tying to improve. Thank you for your patience.

5つ星のうち5の評価

The ease of online applications and the…

The ease of online applications and the follow up and service recieved from all parties was excellent, We have a BDM Sarah Abbott who always replies with speed and knowledgeable answers so what is there not to like about Accord

2026年7月21日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're so happy to hear about your excellent experience with our online applications and the support you received. We truly appreciate your kind words and taking the time to leave us a review. Thank you.

5つ星のうち1の評価

I have 10 but to lets and have…

I have 10 buy to lets and have remortgaged 20-30 times with a wide range of lenders and I can honestly say that Accord are the worst that I have ever had the displeasure of dealing with. They requested so many documents every few days, some of which were documents that do not even exist. I wasted 6 weeks, sent them all they asked and then, at the final check, the senior underwriter denied the application and would not say why to my adviser. There are plenty of decent lenders out there so please take my advice and do not look at Accord. You will be extremely frustrated and disappointed.

2026年7月17日
自発的なレビュー
Accord Mortgages ロゴ

Accord Mortgages からの回答

We appreciate you taking the time to share your detailed feedback regarding your recent experience. We understand your frustration with the documentation requests and the outcome of your application. We are sorry that we did not meet your expectations and for the inconvenience caused.

5つ星のうち5の評価

Hats off to Sue Lowe, Exceptional Underwriter!

Excellent experience with Accord. Their underwriters take a grown-up, pragmatic view of a case, and Sue Lowe in particular has been a pleasure to deal with. She combines sound judgement with a friendly, down-to-earth manner, and is always willing to talk something through rather than hide behind policy. In a market where lending has become harder and more cautious, that kind of common-sense underwriting is invaluable — it gets good clients the outcomes they deserve. Sue and Accord have earned my confidence and my continued business.

2026年7月9日
自発的なレビュー
Accord Mortgages ロゴ

Accord Mortgages からの回答

We are so pleased to read your wonderful feedback about your experience with us. It is fantastic to know that our pragmatic approach to cases and the dedication of our team, particularly the individual you mentioned, made such a positive impact. We truly value your continued business.

5つ星のうち5の評価

Great lender and service

Great lender, call from the underwriter directly, gift on completion. Great service and quick! Thank you.

2026年7月7日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're so happy to hear about your positive experience with our lending service and the direct communication you received. We appreciate your kind words!

5つ星のうち5の評価

Great BDM support and being able to…

Great BDM support and being able to deal directly with the case underwriter makes a huge difference compared to many lenders!

2026年7月7日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're so glad to hear that our BDM support and direct underwriter access made such a positive difference for you! Thank you for your kind words.

5つ星のうち5の評価

Support from Accord has been great

Support from Accord has been great. Hayley Wilders our BDM has been brilliant and also people at the mortgage centre are always so willing to help.

2026年7月7日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're so glad to hear about your positive experience with our support and that our team was so helpful. Thank you for your kind words.

5つ星のうち5の評価

Easy system to use

Easy system to use, good affordability and helpful staff

2026年6月30日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're so glad you found our system easy to use and our staff helpful. We appreciate your positive feedback!

5つ星のうち5の評価

easy process

easy process, UW fine, easy to contact if any problems, kept in the loop

2026年7月7日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're so glad to hear that our process was easy and that we kept you informed. We appreciate your kind words!

5つ星のうち1の評価

Service was absolutely terrible

Service was absolutely terrible

2026年7月7日
Accord Mortgages ロゴ

Accord Mortgages からの回答

Mr Jeffery,

We are truly sorry to hear you had a negative experience. We are committed to improving and appreciate you bringing this to our attention.

5つ星のうち5の評価

Nice process

Nice process, no delay to offer being produced.
Good BDM support when keying
Thanks

2026年6月30日
Accord Mortgages ロゴ

Accord Mortgages からの回答

We're glad to hear you found our process efficient and our BDM support helpful. Thank you for your kind words!

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