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acquaboss.com からの回答

2026年7月19日

Hi Wendy, thank you so much for the wonderful review! We're thrilled to hear you're loving it so much that people keep asking about it, that's the best kind of compliment. Thanks for recommending us, and enjoy! 🌊

acquaboss.com からの回答

2026年3月18日

Thank you for your feedback, we really appreciate you taking the time to share your experience with the ACQUABOSS Water Hammock.

We’re glad to hear you found the hammock practical, durable and mould-resistant, as those are key features we designed specifically for long days at the pool, beach or lake.

Your comment about comfort is really interesting to us. The ACQUABOSS Water Hammock is engineered with a quick-dry, supportive mesh material that keeps you cool in the water while also being strong, durable and resistant to mould, chlorine and saltwater. Most of our customers tell us they find the hammock extremely comfortable and relaxing, so we’d genuinely love to learn more about your experience.

If you’re open to it, could you share a little more about what felt rough or uncomfortable for you. Understanding this helps us continue improving the comfort and quality of our inflatable water hammocks for everyone. Please send us an email via the notification contact details received during your purchase.

Thanks again for your feedback and for choosing ACQUABOSS Australia’s favourite water hammock for relaxing, floating and enjoying summer.

acquaboss.com からの回答

2026年3月13日

Thank you for the kind words! We're delighted you're enjoying the ACQUABOSS range of beach and outdoor products, and that our customer service team was able to support you along the way.
Delivering premium quality products and great service is something we take great pride in. We truly appreciate your support of ACQUABOSS.

acquaboss.com からの回答

2026年3月13日

Thank you for the great feedback! We're so pleased to hear your ACQUABOSS order arrived smoothly and that the product exceeded expectations.
Our team focuses on delivering high quality beach and outdoor products designed for the Australian lifestyle, so it’s wonderful to hear the experience matched that goal.
We appreciate your support and hope you enjoy many great days outdoors with ACQUABOSS!

acquaboss.com からの回答

2026年3月13日

Thank you so much for the wonderful feedback! We’re thrilled you’re loving your ACQUABOSS Beach Cabana and the included beach mat.
Our goal was to design a stylish, easy to use beach shelter with UPF 50+ sun protection, built specifically for Australian beach conditions, so it’s fantastic to hear it’s working perfectly for both beach days and camping trips.
Thanks again for supporting ACQUABOSS and our growing range of Australian designed and tested outdoor products. We hope it joins you on many more adventures!

acquaboss.com からの回答

2026年1月27日

Thanks for taking the time to share your feedback, Fin we’re genuinely sorry the experience with our ACQUABOSS Island was disappointing.

From our records, your order was purchased around 2.5 months after purchase. We completely understand how frustrating it is when something doesn’t hold up the way you expect and we’re disappointed too, as we pride ourselves on premium quality and customer support.

To provide transparency: the centre mesh on our Island is a high-grade Australian shade cloth style mesh, designed for heavy outdoor use. In the rare cases we see a tear occur through the middle of the mesh and is similar to this (rather than along a seam), it is most commonly caused by contact with a sharp or abrasive object. This can happen without anyone noticing at the time a small nick can quickly become a larger split once weight is applied. Common examples we’ve seen around pools and backyards include pet claws, sharp edges on children’s toys or accessories.

When you first contacted us, we reviewed the photo and also checked with both our factory and mesh supplier. The tear pattern did not resemble a manufacturing fault (which would typically present as separation at the heat-sealed seam). That said, we still offered a goodwill option to help you get back on the water quickly, however we understand you didn’t feel comfortable taking that up.

We’re truly sorry you and your family were left disappointed. If you’d like us to review this again, please contact our support team directly and we’ll do everything we can to assist.

Many thanks,
ACQUABOSS Team

acquaboss.com からの回答

2026年1月27日

Thanks so much for the review! 🙌 We’re stoked your whole family is loving the ACQUABOSS Water Hammock it’s made for easy, comfy floating and relaxing in the pool all summer. Can’t wait to welcome your second one soon 👍🌞

acquaboss.com からの回答

2026年1月27日

Love this thanks for sharing! 🙌 So glad the ACQUABOSS Water Hammock feels sturdy, quick to set up, and that the phone + drink holders are actually useful for real pool days. Here’s to easy, comfy summer pool floating for mum (even with kids splashing around!) 🌞💦

acquaboss.com からの回答

2026年1月27日

Thanks so much! 🙌 We’re glad you loved your ACQUABOSS beach accessory and even better that it didn’t get sandy 😄 Perfect for easy, mess-free beach days with a built in pillow and extra large size for that extra comfy day 🌞🏖️

acquaboss.com からの回答

2026年1月27日

Thanks so much for the kind words! 🙌 We’re thrilled you love the ACQUABOSS towel extra large, super practical, and perfect for stretching out (or sharing!). And great to hear you’re enjoying the inflatable pillow too 🌞🏖️

acquaboss.com からの回答

2026年1月27日

Sorry you haven’t received your ACQUABOSS order on time, we know how frustrating that is.

December and January have been particularly difficult because one of our freight forwarders unexpectedly closed, impacting hundreds of small businesses across Australia. Unfortunately it resulted in delayed parcels, lost merchandise, and left a number of customers (and us) disappointed whilst costing us thousands of dollars.

We’ve since replaced affected shipments, and where needed fast-tracked orders to get them delivered as quickly as possible.

Thanks for leaving a review please contact our customer service team at support@skrbrands.com with any further support.

acquaboss.com からの回答

2026年1月27日

Thank you for coming back for a second one! 🙌 We’re so glad your first ACQUABOSS has been comfortable and hard-wearing that’s exactly what we design our premium pool & beach inflatables for. Enjoy the summer floats! 🌞💦

acquaboss.com からの回答

2026年1月27日

We love hearing this thank you! 🙌 So glad you’re in love with the ACQUABOSS inflatable pillow towel soft, super comfortable, and made to look bright and stylish for summer beach days and poolside lounging. Enjoy the sunshine! 🌞🏖️💦

acquaboss.com からの回答

2026年1月27日

Thanks so much for the lovely feedback! 🙌 We’re glad we could sort it quickly and get you back on the water. So happy you’re loving your ACQUABOSS float and we’ll always back it with fast, friendly customer service. Appreciate the recommendation! 🌞💦

acquaboss.com からの回答

2026年1月27日

Love this thanks for sharing! 🙌 We’re so glad our team could help combine your orders, refund the extra delivery, and make sure everything arrived smoothly. Stoked the ACQUABOSS water hammocks and Bluetooth speaker helped bring the ultimate Bali pool party vibe 🌞🏝️💦 Appreciate the support!

acquaboss.com からの回答

2026年1月27日

Thanks for taking the time to leave your feedback. We’re sorry to hear you were disappointed that’s never the experience we want for anyone using ACQUABOSS.

To clarify a few important points for other shoppers reading this: the product in question was used for around 12 months before this issue was raised, and our review of the photos and information provided indicated the corrosion was consistent with environmental exposure, not a manufacturing fault. In this case, the lounger was used in a sulphur/mineral-based pool, which is known to accelerate corrosion on many metals and materials (including some zippers and hardware).

As with most pool and beach products (including products sold by major retailers), rinsing with fresh water after salt/mineral exposure and allowing it to dry properly is an important part of care to maximise longevity especially where water chemistry is more aggressive than standard chlorine pools.

We also want to be transparent that we previously offered different zipper styles and choices base don customers requests, and we’ve since moved to a single zipper specification to reduce confusion and improve consistency.

For completeness, the customer raised this matter with the ACCC and we fully cooperated by providing the relevant emails, photos, and product information. The outcome of that review aligned with our assessment that the issue related to usage conditions and care, rather than a product fault.

We genuinely tried to find a fair outcome and offered a replacement at below cost price as a goodwill solution, however this was declined.

Many thanks,
ACQUABOSS Team

acquaboss.com からの回答

2026年1月27日

Thanks for your review. We’re sorry to hear you’re still unhappy with the outcome.

For transparency to other shoppers reading this: this is the same household/customer case as a previous review by Melissa B
regarding the same deluxe inflatable lounge and zipper corrosion issue, and our team provided the same support and assessment across both communications.

As outlined previously, the item was reported after being used for approximately one summer / around 12 months, and the corrosion shown in the photos was consistent with environmental exposure rather than a manufacturing defect. In this case, the product was used in a salt/mineral (including sulphur/mineral-type) pool environment, which can accelerate corrosion across many metals and materials (including zipper components and hardware).

We also want to clarify that our guidance was not “blaming” the customer it was explaining that pool chemistry and exposure conditions matter, and that, like most pool/beach equipment, the product requires fresh-water rinsing after use and proper drying/storage to maximise longevity, particularly where water chemistry is more aggressive.

This matter was also raised with the ACCC, and we fully cooperated by providing the relevant emails, photos, and product information. The outcome aligned with our assessment that the issue related to usage conditions and care, not a product fault.

Despite that, we still offered a replacement cover at below cost price as a goodwill option to help get the product back in use. This offer was declined.

Many thanks,
ACQUABOSS Team

acquaboss.com からの回答

2026年1月27日

Thanks for your review we’re genuinely sorry you’ve been left so upset, and we completely understand how disappointing it is to miss out on using your Price Water Hammock for your trip.

At ACQUABOSS, if a new product arrives with a fault, we aim to replace it within 24 hours once details are confirmed. Occasionally, delays can occur due to stock availability, courier transit times, and public holidays but we agree that being left waiting until the end of January is not acceptable.

We’ve sell thousands of products and our manufacturing fault rate is below 0.5%. While rare issues can occur, we take full responsibility when they do and we will make it right.

Please email support@skrbrands.com
with any support required and follow up.

Many thanks,
ACQUABOSS Team