Primeiramente, achei o produto sensacional, por isso comprei, muito pelo que vi na internet, depois de alguns meses usando, tive um problema com minha guitarra e tive uma pronta resposta do time de su... ãã£ãšèŠã
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I am very happy with the guitar and I am happy to learn something new. I am an amateur guitar player and I can't wait to learn something new with the help of this guitar. I had problems updating the g... ãã£ãšèŠã
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Siempre me gustó lo digital y lo tecnológico, por eso me interesé en Aeroband, asà que compre mi primer guitarra, es fantástica, suena súper real, tuve un problema de actualización y me ayudaron para... ãã£ãšèŠã
While I was upgrading the Aeroband Guitar sounds, something went wrong, and I lost all the sounds. I emailed Support, and despite being on the other side of the ocean, within less than two hours I rec... ãã£ãšèŠã
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AeroaBand is committed to reshaping the musical landscape through digital innovation, making music creation accessible and enjoyable for everyone. We envision a world without boundaries in musicâwhere people of all skill levels can express themselves in new and exciting ways through AeroBandâs cutting-edge technology. Our mission is to democratize music creation by bridging the gap between dreams and ability. With smart, intuitive instruments, Aeroband empowers music lovers worldwide with tools that spark creativity, support learning, and enhance the musical journey. We aim to make musical expressions as natural as speaking: easy, joyful, and barrier-free
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Diamond Bar, USA, Diamond Bar, ç±³åœ
- support@aeroband.net
- www.aeroband.net
4.2
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Good Customer service
Was having issues. But was resolved quickly.
2026幎3æ14æ¥
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AeroBand ããã®åç
Hi Steve,
Thank you for the review.
Weâre glad we could quickly sort out the issue for you. Weâre always here to help if you ever need anything in the future!
Happy playing!
Warm regards,
The AeroBand Team
AeroBand - Guitar and exemplary customer service experience
I have been playing guitar for some 65 years now. I have a classical acoustic guitar, a 12 String Höfner I bought in bought in Amsterdam back in 1971, and an electric solid body guitar. I saw the AeroBand Guitar demonstrated on Facebook and decided to give it a try. I was absolutely delighted with the design and quality of the guitar and of the case it came with. The sound of each mode of the guitar is great, and the long battery life is appreciated. The plug in microphone is also great with the ability to add echo to enhance my singing voice.
I decided in March 2026, to order 2 packs of replacement strings just in case I broke a string and would be stuck waiting for a replacement. I ordered them on 8th March and USPS claimed delivery on 13 March. However they never arrived (USPS later admitted a misdelivery that couldnât be recovered).
I contacted Both AeroBand and USPS, with the following results:
USPS investigated, reported an unrecoverable misdelivery, then simply apologised and closed my enquiry.
AeroBand reshipped (With no charge) 2 sets of strings on 17 March and this time had a successful delivery on 23 March. What wonderful customer service, not expected these days.
I have been most impressed with the AeroBand brand in general. Thank you AeroBand for everything.
Alexander Hamilton â Houston Texas USA.
2026幎3æ28æ¥
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AeroBand ããã®åç
Hi Alexander,
Thank you so much for this incredible review!
We are deeply honored that a guitarist with your incredible 65 years of experience enjoys the AeroBand guitar so much.
We are also glad we could step in and get those replacement strings to you after the USPS mishap. Providing great service is very important to us.
Thank you again for your wonderful support and for trusting AeroBand. Keep on making beautiful music in Houston!
Warm regards,
The AeroBand Team
Great guitar and great service!
Not only is the AeroBand guitar awesome, the customer service is just as great! I found slight cracks in the LED light strip. After I contacted customer service, within two weeks I received a replacement neck at no cost. More than expected and greatly appreciated.
2026幎3æ10æ¥
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AeroBand ããã®åç
Hi Amazing Mike,
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that you are loving your AeroBand guitar.
We also really appreciate your kind words about our customer service. If you ever need any help in the future or just want to share more of your musical journey with us, please donât hesitate to reach out.
Keep on rocking!
Warm regards,
The AeroBand Team
Just terrible
Just terrible. The drum sticks wouldn't calibrate. My kid's Christmas wasn't what I wanted. I've been calling and emailing ever since I couldn't fix the sticks and can't afford anything to replace my kid's gift. They've had me go back to the post office for a tracking number! Did it, all good, right? Wasn't good enough. Then they wanted pics of a product I sent back a month ago. Forget these folks, and let them know who's to blame for a bad Christmas. It was aeroband, not daddy.
2026幎1æ1æ¥
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AeroBand ããã®åç
Hi Craig,
We are truly sorry to hear about your experience and the disappointment this caused for you and your child this Christmas.
We understand how upsetting it is that the item wouldnât calibrate, and we want to make this right for you and your child.
Could you please kindly send an email to support@aeroband.net with your detailed order information? Our customer service team will prioritize your case and assist you until the issue is fully resolved.
Again, we are so sorry for letting you down. We appreciate your patience as we work to make this right, and we hope to have the chance to restore your trust.
Warm regards,
The AeroBand Team
Great customer support
Great customer support! The team was helpful, responsive, and solved my issue quickly. Really appreciate their service.
2026幎3æ19æ¥
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AeroBand ããã®åç
Hi Hannah,
Thank you so much for your wonderful review!
We are thrilled to hear that you found our team helpful and responsive. Providing quick and effective solutions for our customers is our top priority, and we are glad we could resolve your issue.
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
The AeroBand Team
I was given a pocket drum 2 by my wifeâŠ
I was given a pocket drum 2 by my wife as a gift. Unfortunately the adapter was faulty and I couldnât get it to work. I got in touch with the helpdesk and they responded within a few hours. Immediately offered to send me a new adapter and I should receive it in a few days. Very happy with the level of customer service
2026幎3æ9æ¥
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AeroBand ããã®åç
Hi Rob,
Thank you so much for taking the time to leave us this review!
We are sorry to hear that the adapter in your gift package was faulty, but we are thrilled that our support team could resolve this for you quickly. We strive to provide prompt and effective service, and your feedback means a lot to us.
We hope you enjoy your Pocket Drum!
Warm regards,
The AeroBand Team
Great midi controller for guitarists
I play guitar for more than 50 years but for MIDI I had to use a keyboard. The Aeroband guitar is not only a great midi controller for guitarists but also a great guitar to take with you with the multiple inbuild sounds and speaker.
You donÂŽt need a capo to play along because of the full octave up and down.
I had contact with the support department for a minor thing. Their response is quick and thoroughly.
2026幎3æ18æ¥
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AeroBand ããã®åç
Hi M VdP,
Thank you for the amazing review!
We are thrilled to hear that you enjoy the guitar as a MIDI controller. Itâs great to know that our support team could help you out quickly.
Happy playing!
Warm regards,
The AeroBand Team
The guitar should have arrived byâŠ
The guitar should have arrived by today, but hasnât. Thereâs no customer service support. Us guitarists get excited about new kit. The frustration and lack of support really spoils the experience. 0/10 so far Aeroband.
2026幎3æ5æ¥
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AeroBand ããã®åç
Hi Alan,
We sincerely apologize for the delay in your delivery and for the frustration this has caused. We understand how exciting it is to receive new gear, and we are truly sorry that this experience has fallen short of your expectations.
We want to make this right for you. Please email us at support@aeroband.net. Once we receive your email, our customer service team will do the best to help you.
Thank you for bringing this to our attention.
Warm regards,
The AeroBand Team
Top class Product and Customer Service
I had a bit of an issue with my delivery for the drum sticks. Nothing to do with Aeroband, more to do with the courier.
Aeroband sorted this out for me straight away with no fuss at all.
The customer service is second to none.
The drum sticks themselves are fantastic. They look and feel superb and I was playing straight out of the box.
2026幎2æ16æ¥
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AeroBand ããã®åç
Hi Colin Preston,
Thank you so much for this amazing review!
Weâre really sorry you experienced a delivery issue, but weâre glad we could step in and get it sorted quickly and smoothly for you. Your understanding means a lot to us.
Knowing that youâre happy with both the product and our customer service truly motivates our whole team.
Thank you again for your trust and support. Weâre thrilled to have you as part of the AeroBand community! ðµ
Warm regards,
The AeroBand Team
The product and the support are excellent
Iâm left handed and the AeroBand sent me left handed product
2026幎2æ17æ¥
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AeroBand ããã®åç
Hi Kobi Meridor,
Thank you so much for sharing your experience!
Weâre really happy to hear that you received the left-handed version â we know how important it is for musicians to have gear that truly fits their playing style.
If you ever need any assistance or have feedback to share, weâre always here to help. Thank you for choosing AeroBand and for being part of our community! ðµ
Warm regards,
The AeroBand Team
Emma was an awesome Customer SupportâŠ
Emma was an awesome Customer Support person. She remained in regular contact to help me resolve my issue and made sure that AeroBand was able to correct the problem without any difficulty.
2026幎1æ22æ¥
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AeroBand ããã®åç
Hi Sanjay Chawla,
Thank you so much for taking the time to share this wonderful review!
Weâre absolutely delighted to hear that Emma was able to support you so well. She truly cares about our customers, and weâll make sure your kind words are passed along to her â it will mean a lot.
At AeroBand, we always aim to provide not only innovative products but also reliable and attentive customer service, so itâs incredibly encouraging to know that your issue was resolved smoothly and without difficulty.
Thank you again for your trust and support. Weâre grateful to have you as part of the AeroBand community! ðµ
Warm regards,
The AeroBand Team
Problem solved
I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to the problem which has been resolved quickly.
Hanan seems to get mentioned a lot in reviews and this is the person who helped me too. Thanks Hanan!
2026幎1æ22æ¥
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AeroBand ããã®åç
Hi Barry,
Thank you so much for updating your review and for giving us the chance to make things right. We really appreciate your patience while we resolved the issue with your guitar.
Hanan will be thrilled to hear your kind words. She truly cares about making sure our customers feel supported and heard.
Your feedback means a lot to our team and motivates us to continue improving our service.
Weâre glad everything was sorted quickly and hope youâre enjoying your guitar to the fullest!
Warm regards,
The AeroBand Team
Hanan provided excellent customerâŠ
Hanan provided excellent customer service, very impressed ð well done Aeroband.
2026幎1æ22æ¥
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AeroBand ããã®åç
Hi Nic BB,
Thank you so much for your wonderful feedback! Weâre delighted to hear that Hanan could provide excellent support and make your experience a positive one. Our team works hard to ensure every customer feels valued, and your kind words mean a lot to us. Weâll be sure to share this with Hanan: well done indeed! ð
Warm regards,
The AeroBand Team
Cool
Cool! In the first days, we used to line up at home behind each other just to play the drums. ð¥
2026幎1æ16æ¥
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AeroBand ããã®åç
Hi Daria,
That sounds like so much fun! ð¥ We love hearing how our drums bring people together and create those special music moments. Thanks for sharing your experience!
Warm regards,
The AeroBand Team
Pocket Drum 2 Plus bass drum pedal
I had a problem with the my Pocket Drum 2 Plus bass drum pedal intermittently loosing Bluetooth connection.
I reached out to AeroBand Support and spoke to Emma. The service was outstanding. Very courteous and professional. I'm very happy my Pocket Drum device itself, and even more the support I received.
Thank you Emma, and AeroBand Support.
2026幎1æ10æ¥
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AeroBand ããã®åç
Hi Tom Lyon,
Thank you for sharing your experience! Weâre thrilled to hear that Emma and our support team could assist you and that youâre enjoying your Pocket Drum 2 Plus. We truly appreciate your kind words and are always here to help you make the most of your music. ðµ
Warm regards,
The AeroBand Team
Non-exisent customer support
I have been trying to contact Aeroband for 2 weeks via multiple emails and messages to their WhatsApp to arrange a return which I am eligible for according to their website and haven't received a single reply to any of my attempts despite saying they'll respond within 1 working day. From reading reviews on Trustpilot and other sites it sounds like I am not alone. They advertise 'Responsive customer support' - so where is it? I'm extremely disappointed and only wish I'd read more reviews before purchasing. I also believe the adds they push out are paid actors, not honest reviews of the product. Avoid.
2026幎1æ10æ¥
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AeroBand ããã®åç
Hi Stephanie Marriott,
Weâre very sorry to hear about your experience and sincerely apologize for the lack of response. This is not the level of service we aim to provide. Please contact us directly at support@aeroband.net with your order details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us, and weâre committed to making this right.
Warm regards,
The AeroBand Team
Terrible service and product
I bought the aero drums as a Christmas present and it stoped working after the second use. I have emailed aero support 3 time since 29th December and havenât received any correspondence despite their website saying they respond within 2 working days. Paid £114 for something that doesnât work and no comeback as I cannot get a response. Terrible product and even worse service.
2026幎1æ8æ¥
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AeroBand ããã®åç
Hi Mrs Claire Boardwell,
Weâre truly sorry to hear about the issues youâve experienced and the delay in our response. This is not the experience we want for our customers, and we completely understand your frustration. Please reach out to us directly at support@aeroband.net with your order details so we can resolve this as quickly as possible. We appreciate your patience and are committed to making this right.
Warm regards,
The AeroBand Team
Reso e rimborso
Sono in attesa da settimane per restituire il prodotto che per quanto innovativo e bello esteticamente purtroppo per uno che suona la batteria Ú impossibile suonare la calibrazione non câÚ e gli strumenti si trovano sempre in posti diversi poi mentre suoni vai sul tamburo e invece senti il piatto eâ un giochino per bambini non per chi vuole suonare pertanto ho chiesto il reso e rimborso nei termini previsti dalla legge e nei tempi , non rispondono ne alle mail né al form che hanno sul sito per la procedura di reso assurdo .
2025幎12æ28æ¥
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AeroBand ããã®åç
Ciao Gianpaolo Lucignano,
Ci dispiace molto per lâesperienza negativa e per il ritardo nella risposta. Questo non rispecchia gli standard di servizio che ci prefiggiamo. Ti invitiamo a contattarci direttamente a support@aeroband.net con i dettagli dellâordine in modo da poter risolvere la situazione il prima possibile. La tua soddisfazione Ú molto importante per noi.
Cordiali saluti,
Il Team di AeroBand
Refund policy
I was pleasantly surprised with their refund policy choices. You could either get a full refund or a partial refund but still keeping the pocket drum set. We chose the latter. To keep it was a great option. Itâs the best of both worlds!
2026幎1æ7æ¥
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AeroBand ããã®åç
Hi Michee McKenna,
Thank you so much for your feedback! Weâre delighted to hear that our refund options worked well for you and that keeping the pocket drum set was the perfect choice. Our goal is always to provide flexibility and make sure our customers can enjoy their products in the way that suits them best. We hope it brings you lots of fun and music-making moments! ð¥
Warm regards,
The AeroBand Team
AeroBand Guitar - a new instrument unto itself
The AeroBand guitar is unique and even without its MIDI capability and built-in instrument voices, it can be used to do some pretty creative things just with its guitar sounds. I am only beginning to explore what this instrument can do. Yes, it can't do MANY things that guitars can but the reverse is also true. Someday, somebody is going to put out a tune made solely on this "guitar" that will get some attention.
I MUST also mention that I bought the guitar (directly from AeroBand's website) during the 2025 Christmas season (USA). In the process, a few very minor issues came up where I had to deal with AeroBand Customer Support and the experience was incredible. Their politeness, attention to my concern, their follow-ups, etc. etc., were beyond satisfactory. I have never had any company's customer support interact with me in such a positive way.
2026幎1æ5æ¥
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AeroBand ããã®åç
Hi D.MacNagle,
Thank you so much for taking the time to share such a thoughtful and detailed review.
Weâre truly glad to hear that youâre enjoying exploring the creative possibilities of the AeroBand guitar, even beyond its MIDI capabilities. Your perspective on how it opens up different musical possibilities really resonates with our original vision for the instrument.
Weâre also happy to know that your experience with our Customer Support team. Providing respectful, attentive, and reliable support is something we take great pride in, and your feedback means a lot to the entire team.
Thank you again for your support and encouragement.
Warm regards,
The AeroBand Team
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