In Jan my 102 year old disabled Mum needed light bulbs changed by Age UK. During this a fitting was damaged by them. We had to fix this at our cost so complained. They offered us £30 which Mum accept... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Zero stars review just spoken to a Patricia 0800 678 1602 regarding the "friendship service" the person didn't give her name out a few of the times that I called been evasive with that regarding wor... もっと見る
企業が回答しました
Thought was doing good entering lottery. Anytime I looked up numbers it said 'Did not recognise email or password'. I had saved them and written down in a bookDecided to stop Direct Debit. Not interes... もっと見る
企業が回答しました
Age uk Canning town, Lesley Sales Assistant, like an old friend patient helpful, fun consistent and Graceful. We had an Orange moment:-))Sue Assistant Manager warm friendly, welcoming, and Sue bub... もっと見る
1.6
ひどい
352件のレビュー
ネガティブなレビューの 91％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Age UK Stroud Glos sell wool my lovely…
Age UK Stroud Glos sell wool my lovely wife buys the wool and knits baby clothes then gives the matinee jackets hats and gloves etc back to the shop for them to sell ,now they are sold as doll clothes because they can't sell hand knitted items, how can they sell the wool but not after items have been knitted my wife is so upset she has boycott age UK Stroud
2025年9月3日
自発的なレビュー
Age UK からの回答
Dear Neville,
I'm really sorry to hear how upset your wife is by this. I'd appreciate the opportunity to speak to you about this in further detail and would be very grateful if you could kindly email my team at FeedbackAtAgeUK@ageuk.org.uk so we can try to help.
Kind regards,
Amy - Age UK
PLAYED AGE UK
PLAYED AGE UK
I WON £10 received this
I then won another £10 never got it so i dont do it now cheek dont trust them
2025年9月3日
自発的なレビュー
Age UK からの回答
Hi Elaine, thank you for your message, and congratulations on your winnings. Have you reached out to the lottery team to check for you at all? I believe that the team are now trying to pay any winnings directly into your account, if you are able to contact them, they will be able to confirm the details with you. Contact details below :
We're here to help
If you have any questions about the lottery, we'd be very happy to help. Call us on 0800 849 6070 (Mon-Fri, 9am-5pm, excluding bank holidays) or email us on lottery@ageuk.org.uk.
If I can help in any other way or you would like me to check for you, please email me your contact details and address to feedbackatageuk@ageuk.org.uk
Thank you for your support playing the Age UK lottery.
Claire, Age UK.
Sent bank detils for donation early…
Sent bank detils for donation early July.
heard nothing so emailed 3 weeks later.
Gues what told only receiovd it yesterday and has been actioned.
Over a month later standing order still not actioned.
Emailed once again as to why no action but haver not had courtesy of acknowledgement let alone a reply
2025年7月24日
自発的なレビュー
Age UK からの回答
Dear Mr Cook, thank you for your message. I am sorry you have experienced delays with your donation request, that does sound a little unusual, and I would be more than happy to look into this further for you and try to get to the bottom of what happened. Please could I kindly ask if you are able to email me directly to our feedback email address, which is feedbackatageuk@ageuk.org.uk with your address details and I can reply by return this afternoon?
Many thanks for being in contact and I hope I can get this sorted for you on the sooner side.
All best wishes, Claire, Age UK.
Another auto renew and double the price that I did not want
Took out annual travel insurance that ended last week. I never renewed and didn’t expect any more information. I received an email to state that my policy will be auto renewed and double the premium taken nearly £500. Age Uk blamed All clear and I received emails to confirm that my policy was not auto renewing but then receive letters today conflicting. Companies taking advantage of pensioners who pay premium for their cover but don’t like to stop there when a customer no longer wants further travel insurance.
2025年8月26日
自発的なレビュー
Age UK からの回答
Dear Diana
Thank you for sharing your experience with Age UK. We have reached out to our trading arm Age Co who they have confirmed that your complaint has been received and they are investigating this with their product partner AllClear. Please be assured that your review has been shared with Age Co and if you need any further assistance in this matter please do not hesitate to contact their Customer Relations Team who will be happy to help. You can call them on 0800 055 6205, this line is open 10am to 4pm Monday to Friday (excluding bank holidays), or you can email customer.relations@ageco.co.uk.
Kind regards
Amy - Age UK
Very bad experience on Sunday 25th…
Very bad experience on Sunday 25th August 2025. 12.00 noon. At Age UK, Pilsworth.
Have been dropping off bags over the last few weeks. Approx 24 big bags to date. Clothes, toys and books mainly. Never had a problem previously.
Latest visit to drop off two bags not so good. Mrs Grumpy approached first thing she said was ' we don't take books' no 'good morning' no 'hello how are you' nothing!
Then starts rummaging through bag and comes up with 'we're not taking toys at the moment'.
No signs on door, nothing to indicate this apparent change in policy.
We left our gift aid details and left.
Not a word of thanks, nothing.
I think she got out of the wrong side of bed.
Not what you expect from a charity that depends on the goodwill of the public. DO BETTER.
2025年8月25日
自発的なレビュー
Age UK からの回答
Dear Brian, thank you very much for taking the time to be in touch. I was sorry to read of your experience and will certainly pass on your feedback to my colleagues in retail to look into this further. We are grateful for all your support donating these items to us, and if I can help in any other way, please do kindly email me at feedbackatageuk@ageuk.org.uk with your best contact details. All best wishes, Claire, Age UK.
Are Age UK a bunch of crooks?
Age UK, apparently would like to sell a property that was left to Age UK on the condition that it was to be used to house older people. Apparently there is a Covenant in place to that effect. Guess what? The property is in Salcombe and worth a fortune......
Don't trust Age UK
2025年8月23日
自発的なレビュー
Age UK からの回答
Dear Phil,
Thank you providing us with the opportunity to respond to you directly. I have sent you an email.
Kind regards,
Amy - Age UK
I don’t recommend Age UK for Appointees
I don’t recommend Age UK for becoming someone’s appointee. I’m on high‑rate PIP and Universal Credit but only receive a very small weekly amount. Their process is excessively strict and slow—despite doing everything correctly and signing all the necessary paperwork, I still have to wait weeks to access any funds. With my birthday coming up, they haven’t provided my birthday allowance either, despite me following the correct process. I have a 22q11 deletion (22q11.2 deletion syndrome), and they refuse to speak to me directly, even though I have autism and struggle with communication. I’m completely ignored—I get no statements, no breakdowns, nothing to show where my money is going or when I’ll ever receive it. It’s deeply frustrating and unfair.
2025年8月18日
自発的なレビュー
Age UK からの回答
Dear Elliot, thank you for contacting us here at Age UK the national charity. I was so sorry to read of your experience. From what you have shared it sounds like you have been in touch with a 'local Age UK'. We work in partnership with over 110 local partners around the country, but they are independent charities to us here at the national charity. Would it be possible please for you to email us at feedbackatageuk@ageuk.org.uk with your concerns and best contact details, and if you were also able to share the local Age UK you have been dealing with, and we can do all we can to assist you further. Many thanks Claire, Age UK
Age uk Canning town
Age uk Canning town, Lesley Sales Assistant, like an old friend patient helpful, fun consistent and Graceful.
We had an Orange moment:-))Sue Assistant Manager warm friendly, welcoming, and Sue bubbly volunteer.I highly recommend Age Uk Canning service. AAAAAAAMAZZZING!!!
Thank you my Angels 😇 😇 😇
See you soon . Flow Flow xxx
2025年8月12日
自発的なレビュー
Weight off my shoulders.
I was advised to contact them to see if I could claim any benefits. Everyone I spoke to were friendly and helpful. An advisor phoned me and we went through an application form together which she submitted on my behalf.Today I had a letter from DWP telling me my claim was successful. I am so grateful for all the help I received. It will make such a difference to me. I can't thank them enough..
2025年7月14日
自発的なレビュー
Age UK からの回答
Dear Betty, thank you so much for taking the time to leave this lovely review. I was so pleased to read that you have been helped with your benefits application.
Thank you again for letting us know, and all the very best to you.
Age UK.
I was advised by local council to…
I was advised by local council to contact Age UK to get help for my mother's garden. She lives on her own, is elderly and frail. She also has dementia. She's on Pension Credit and doesn't have a lot of money. I am appalled that a charity would charge an administration fee just to come and have a look at what needs to be done and set up the arrangement. Then charge £28 per hour for the gardening service. They also dictate the minimum a gardener will attend. I try to help as much as I can but I help in other ways and work full time. This isn't the 1st negative experience. They are very poor in responding. They seem more interested in generating income rather than supporting those they purport to be there for.
2025年7月22日
自発的なレビュー
Age UK からの回答
Hello Jake, this is very helpful feedback for your mother's Local Age UK but unfortunately this is not the right place for it. You may not be aware but all charities in the Age UK network are independent of one another. We at Age UK the national charity operate autonomously from all local Age UKs - it is Local Age UK's that provide in person services such as gardening. Age UK, the national charity, shares a similar brand to all local Age UKs, but we are not a head office or a governing body. To find which Local Age UK you're looking for, you can do a simple post code search here:
https://www.ageuk.org.uk/services/in-your-area/
If you have any trouble finding the right team, please email us and we'll do our best to help you further: feedbackatageuk@ageuk.org.uk
Age UK useless charity
I send an email to age UK on 15 of July 2025, Unfortunately I am still waiting for Sonia legister welfare advisor to contact me,
Yesterday morning and today, I been in the phone trying to contact age UK Lambeth and there's not answers nether by email o telephone,
The only way age uk contact me is when they want me to sign a satisfactory report on how lovely and good age uk is, age UK Lambeth is a useless charity
2025年7月1日
自発的なレビュー
Age UK からの回答
Hello Luis, I'm very sorry to hear you're having trouble hearing back from Age UK Lambeth. Age UK Lambeth is actually an independently registered charity in charge of their own staff and services, and we at Age UK the national charity are not a head office or governing body. It's best that you utilise Age UK Lambeth's complaints procedure, which can be found here:
https://www.ageuk.org.uk/lambeth/about-us/feedback-and-complaints/
I am 49 over past two weeks I used…
I am 49 over past two weeks I used silver line helpline and it was great. But knowing the fact it’s for people over 55 was not good thing. Age uk should start another helpline where people under 55 can call anytime. People like me who are unwell or bound to bed. As sometimes you need to talk to somebody and help not available. So there should be another number for people of any ages with any illness to call anytime
2025年7月22日
自発的なレビュー
Age UK からの回答
Hello Samina thank you very much for taking the time to reach out with your feedback. It’s great to know you’ve had a positive experience phoning The Silver Line, but you are correct that this service is for people aged 55 and above. I’m afraid not all charities can cater for everyone, and here at Age UK we must follow our remit to support older people in the UK. Other charities run free helplines for people of all ages – such as the Samaritans and Mind charities – hopefully you are able reach out to them in future and will find them as helpful. Best wishes
I bought 3 lottery tickets in one of…
I bought 3 lottery tickets in one of your shops. When I went online to check if I’d won , none of the numbers were recognised. So i rang up and was told immediately that they weren’t winners and they were trying to sort the system out.You should NOT be selling tickets with instructions on stating how to check the numbers if the system is not working.I will never support age uk again.
2025年7月7日
自発的なレビュー
Age UK からの回答
Dear Patricia, thank you very much for taking the time to be in touch with us. I was sorry to read of your frustration when trying to check your lottery numbers. It would be very helpful if you might be able to perhaps kindly share further details of the shop your purchased the tickets from, and the number you called, and we can be in touch with our colleagues and check they are fully briefed on queries such as yours. Our email address is feedbackatageuk@ageuk.org.uk and we would really appreciate if you had a moment to share these details with us. I can understand that it was frustrating for you when you were simply trying to check your numbers. Thank you again for your support. Kindest regards, Age UK
Not fit for purpose
I rang the Pocklington branch. I asked the person who answered the phone, what's the minimum age to use their services.
First he said 16 then 18...then he admitted that he doesn't understand me.
If this is the calibre of staff who currently are employed/volunteer for Age UK...then "may the lord help us." I hung up.
To Age UK's Director, it would help if you could make it clear what the minimum age requirement is (if any) to use your services. Preferably at the beginning of your website.
2025年6月30日
自発的なレビュー
Age UK からの回答
Dear Mr O’Connor,
Thank you for taking the time to contact Age UK and we are so sorry to hear of your experience with the Pocklington office of Age UK York. I can imagine that this must have been disappointing.
Like all local Age UKs, Age UK York is an independent charity, responsible for their own management and day-to-day running. We at Age UK, the national charity, share a similar brand with all local Age UKs, but we are not a head office or a governing body.
Therefore, I would recommend contacting them directly so that they can look into this for you. Our services at the National charity are mainly for those aged 55+ however there are some local Age UK offices who are funded to help those younger, sometimes as young as 18+ for certain services such as benefits advice, so I am sure York will be able to clarify this for you. The details for the office are:
Age UK York - Head Office
• Tel: 01904 627 995
• Web:http://www.ageuk.org.uk/york
• Email:ageukyork@ageukyork.org.uk
I hope this is helpful and thank you for getting in touch. We do take all feedback seriously and appreciate you taking the time. If there is anything else we can do for you, please do not hesitate to get in touch and we will be more than happy to help.
Kindest regards, Age UK.
I would give half a star if I could.
Well I think 1 star is still too much. I worked for age uk a fair few years ago and it's not got any better. Most of the staff are rude and don't even get me started on some of the volunteers. The ceo is out of touch with the staff and sometimes comes across rude. Prices in the shops are sometimes reasonable and some over priced ( can get things brand new for cheaper than they charge).
2025年6月13日
自発的なレビュー
Age UK からの回答
Dear Michelle, we are sorry to learn of your disappointment in Age UK – were you working for the national charity or a Local Age UK?
Age UK, the national charity, works in partnership with over 140 local Age UKs. Whilst we share a common brand, each local Age UK is an independent charity, responsible for its own staff and day-to-day running. Age UK, the national charity, is not a head office or governing body for any local Age UK. If your complaint is about your local Age UK then you can contact them directly and request/use their complaints procedure. Here at the national charity we request that complaints are made within 3 months of the matter in question, but if you still have concerns then please do email us further details to feedbackatageuk@ageuk.org.uk
It sounds as though you worked at an Age UK charity shop, so do feel free to let us know where this was and we can point you in the right direction depending on whether it was our shop or one owned and operated by a Local Partner.
Kindest regards, Age UK.
Heartless - particularly Lincoln UK
I live overseas. My elderly mother is lonely with no family in the UK. I heard AGE UK had befriending service. First issue - try speaking to the appropriate person - takes many attempts (she's always in a meeting or 'busy'). The woman I finally spoke to in Lincoln was gruff and uncaring (oh we have so many people wanting our service etc etc) At their first contact my mother didn't understand who was on the phone. They then sent an entirely inappropriate 'befriender' who took umbridge to the fact mum had a visitor once a week and reported her! So, apparently she didn't need a befriender according to that stuck up visitor who'd met her for half an hour. We managed to convince AGE UK otherwise. But the next 'befriender' was a student who said very little apparently before turning it into an occasional phone contact (totally inappropriate for someone with overseas relatives and no one in UK). Mum didn't know who it was on the phone. Then, without notice, that stopped. No follow-up. No checking if she was ok. Nothing. The manager of the 'befriending' service in Lincoln is a grumpy disinterested woman who tries to make you feel eternally grateful, loves her little power role, and, frankly, should not be in client services. And I'm qualified healthcare professional - how would an elderly person navigate these people. Totally heartless.
2025年6月26日
自発的なレビュー
Age UK からの回答
Hi Scarlett, thank you for sharing your mum's experience, I was sorry to hear of the difficulties experienced with the befriending service provided by Age UK Lincoln and I can appreciate how frustrating this must be, especially if you are overseas and trying to help your mum from there.
Here at the national charity, we work with over 110 partners, known as 'local age uks' but they are separate charities in their own right, with their own staff, services and complaints procedures.
I am sure they would like to be given the opportunity to look into this further for you and your mum, and I have provided contact details below :
https://www.ageuk.org.uk/lincolnsouthlincolnshire/about-us/contact-us/
If it is easier for you, if you could kindly email us at feedbackatageuk@ageuk.org.uk I can forward your concerns to them directly if this is helpful, and ask them to be in touch with you directly?
Please do let me know if I can help further, and thank you again for getting in touch.
All best wishes, Claire, Age UK.
Out of touch Age UK
Totally agree with last two reviews(Paul & Levi)
The organisation is completely out of touch with the issues that confront elderly people every day and in particular serious challenges affecting disabled older people.
Disabled elderly people are more than aware of the inadequacies surrounding the Blue Badge scheme, but by their own admission Age UK have no knowledge and apparrnetly no interest.
2025年6月10日
自発的なレビュー
Age UK からの回答
Dear Mr Stock, thank you very much for your feedback. I believe we have responded to your earlier email enquiry regarding the Blue Badge Scheme, and I am sorry you remain disappointed. As mentioned, as a small campaigns team we cannot participate in all requests, however worthy they may be.
We choose our campaigns carefully based on the amount of people the issue is affecting, the seriousness of the affect, and if we are best placed to make the difference needed. We do take on board all feedback regarding issues affecting older people that have been shared with us and use this feedback to plan our future campaigning work, so we are grateful you have taken the time to raise it with us.
As promised, I have forwarded your concerns to our policy team, and should any further information come to light, I will be sure to inform you.
Thank you again and kindest regards, Claire, Age UK.
Absolutely appalling
Absolutely appalling! No notification of staff absence until 4hours to up to two days afterwards!! Almost zero effort to engage with my husband on any level!
Exceedingly unprofessional and uncaring.
2025年6月6日
自発的なレビュー
Age UK からの回答
Dear Mrs Vernon, thank you for sharing your feedback. I was very sorry to read of your experience. From what you have explained it sounds like the support you and your husband are receiving may be via your local Age UK? Here at Age UK the national charity we work in partnership with over 110 local Age UK's around the country, (who are independent charities in their own right) and I am sure they will wish to hear of your experience and contact you directly to discuss this matter further. If you are kindly able to email us at feedbackatageuk@ageuk.org.uk with a few more details, I can do all I can to assist.
Kindest regards, Claire, Age UK.
I feel rather sad about writing this…
I feel rather sad about writing this review as I usually write good reviews and try to find a lot of positive things to say but this one will be more difficult…
I became a volunteer some months ago for Age Uk Hythe Kent. I was offered a Thursday in the day services and accepted only to find they then gave it to another volunteer!- She hadn't turned up so they graciously said they would phone her and if she didn't want it I could have it! ( Obviously I was second best)
I was then diagnosed with cancer and couldn’t work for 6 months but really looked forward and focused on being able to help with the dementia group who had been relocated from Lyminge I felt I would be very suitable to help in this group.
It was arranged for me to turn up for a trial on June 6th between 10 and 10.30 but when I arrived it had been given to another volunteer. I was upset and angry and preferred not to help in the day services that I was then offered to placate me as I just wanted to go home. I was offered the Wednesday with the dementia group and initially agreed but thought about it and didn't trust that there wouldn't be another volunteer in there by the time I got there so I returned and handed in my badge.
I had needed to rearrange a fast tracked appointment for possibly another type of cancer so not to let age uk down! I did not get the same consideration from age uk.
I suppose the people that were chosen in preference to me were either friends of staff or more qualified in some way?
I had felt I could contribute a lot to the Charity because of my experiences and perhaps rather stupidly thought age uk would benefit, after all I would work for free.
I grew up with a disabled mother ( MS)
I attended St Johns Ambulance for a few years in my younger years, helped at a preschool play group and volunteered at a youth club.
I worked for 20 years with adults with learning disabilities ( 15 years with the Home Farm Trust) then freelance for other companies.
I worked alongside volunteers at the Home farm trust and they were always treated with the same respect as both the staff and the clients. They were valued.
HFT trust sent me to college where amongst other things I learned about not only learning disabilities but elderly care, dementia, physical disabilities, mental health, abuse, deafness and blindness etc I earned a minor qualification ( CSC)
I nursed my late partner alone until his death.
I have three grandchildren who are diagnosed with Autism and one with Tourettes.
My sister died 3 months ago, she had dementia and I helped with her care.
Im still in my 60s (just) so not too old to cope. I very misguidedly thought age Uk would want people like me with lots of experience of people who need help.
I have learned a lesson and that is never to offer to work for no pay for any organisation ever again.
I think the volunteer coordinator was a bit upset too. I don't think she meant to be unkind I don't want to cause her trouble, I feel she may have too much work or maybe she needs to add volunteers to a calendar so this doesn't happen again. It’s happened to me twice it must have happened to others.
Please pass this review on the age uk Hythe Kent as I feel it can be learned from.
2025年6月6日
自発的なレビュー
Age UK からの回答
Hello Tina, thank you very much for sharing your experience and further information with us. My sincere condolences to you regarding the death of your sister. I was sorry to read of your disappointment regarding volunteering. I am sure Age UK Hythe, Lyminge & Ashford would want to hear of your feedback and look into this further for you. You may not be aware that here at Age UK the national charity, we work in partnership with around 110 local Age UK's around the country, but we are not a head office for them. All Age UKs in our network are independent charities.
You are able to contact Age UK Hythe directly using the following details : https://www.ageuk.org.uk/hythelymingeashford/about-us/contact-us/
If you prefer us to forward on your concerns and contact details in order for Age UK Hythe to be in touch with you directly, please do email us at feedbackatageuk@ageuk.org.uk with your best contact details and we can do that for you.
Kindest regards, Claire, Age UK.
I think it is time for age uk to close.
I think it is time for age uk to close its doors. Absolutely useless at helping older people. All about generating income for the company. I am now in the process of taking legal action against the Gateshead branch and the head office along with massive publicity. Your claims of helping millions is complete rubbish. Nothing more to say.
2025年6月6日
自発的なレビュー
Age UK からの回答
Dear Paul, thanks for getting in touch, we are sorry to hear of your disappointment with Age UK. It’s unclear if you’ve made contact with us via our formal complaints procedure, so if you’d like to, it’s available here: https://www.ageuk.org.uk/help/complaints-procedure/
Please note that Age UK Gateshead is an independent charity in charge of its own services and staff, and you can contact them directly with your complaint if you haven’t already via: https://www.ageuk.org.uk/gateshead/about-us/contact-us/
Kindest regards, Age UK.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。