Airport Gdansk レビュー 

Absurd i skandaliczna sytuacja podczas boardingu. Pracownica obsługująca rejs przewoźnika Lufthansa kazała mi nadać do luku pustą walizkę podręczną, mimo że nie chciałam jej oddawać i nie było ku temu żadnego sensownego powodu z mojej strony. Zostałam postawiona przed faktem dokonanym — „musi Pani ją nadać”.

Uważam takie podejście za całkowicie nieprofesjonalne i niedopuszczalne. Jeżeli personel podejmuje decyzję o zabraniu pasażerowi bagażu podręcznego i przekazaniu go do luku, powinien również ponosić odpowiedzialność za konsekwencje takiej decyzji.

Skargi są już w toku. Sprawa będzie wyjaśniana zarówno z Lufthansą, jak i z lotniskiem. Zobaczymy, jak obie strony odniosą się do tej rażącej niesforności personelu i sposobu potraktowania pasażera.

To nie jest standard obsługi, którego oczekuję od Lufthansy ani od lotniska.

Jeszcze na żadnym z polskich lotnisk nie spotkałam się z takim chamstwem! Przyjmowanie bagaży do nadania na 2 godziny przed odlotem - naprawdę to jest taki problem żeby przyjąć bagaż kilka minut wcześniej? I co to w ogóle za reguła? Każde lotnisko w Polsce przyjmuje na około 3 godziny przed lotem. Obowiązkowo muszę pokazać dokument ETA - we Wrocławiu Panie same sprawdzają w systemie i nie jest to problem więc w Gdańsku spotykamy się ze złą wolą albo niedouczeniem.
Pracownicy tutaj się nie komunikują - oni mają wiecznie urażone miny a ich ton jest tak niegrzeczny że jest aż szokujące że ktoś ich dopuścił do pracy z ludźmi.
I przykro mi ale ten baner jakoby to było lotnisko nr 1 w Polsce należałoby ściągnąć jeżeli macie choć za grosz przyzwoitości.
Generalnie - jeżeli możecie skorzystajcie z innego lotniska!

W informacji tyrystycznej pracuje tylko jedna osoba, ktora odpowiada takze za infolinie.

Maszyna do zakupu fast track po raz kolejny nie dziala.

Very disappointing experience with the staff at Gdańsk Airport. When my mother had a problem and asked for help, I approached the employees and asked: “Do you speak English?” Instead of trying to help, they made a rude face, turned away, and simply said “no”. They did not try to understand the situation or find someone who could assist us.
I understand that not every employee speaks English, but basic politeness and willingness to help should be expected at an international airport. I hope management will pay attention to staff training and customer service standards.

Najgorsze lotnisko w kwestii oczekiwania na samolot. Dyskryminacja chrześcijan. Nasmiewajacy się obrazz wieczerzy pańskiej Jezusa 8 na 4 metry przy wyjściu na perony kolejki miejskiej. Za malo krzesełek dla oczekujących na samolot. Trzeba siedzieć na betonie jak jacyś bezdomni. Bardzo mało polskich trunków polskich firm na chali odlotów. Upychają ludzi w rękawie i czekamy tam na stojąco upchanie na wyjście do samolotu. Latam po wielu krajach i takich sytuacji nie doswiadczam

This was an awful experience. Extremely rude and shocking behaviour from passport control staff who quite frankly take joy in making you feel uncomfortable and being aggressive towards you. When asked where I was flying to, I answered. The passport control lady screamed back at me aggressively saying what do I not understand about her question? This didn’t make sense as I answered her question clearly. She took joy in making me feel small and that we were foreign.

This airport is the worst if the worst in entire Europe! Racism and hate towards rumanian and other foreign citizens! The border control staff needs training or even replacement! You littwrly feel the pure hate if this place and staff from this place at all times!

Może i bardzo nowoczesne lotnisko sięgające lub przewyższajające standardy europejskie ale….. obsługa zatrzymała się w latach 90 tych. Nie takie woreczki, nie takie walizeczki , złą pan zrobił minę więc pan nie leci. Jeszcze nie zdążyło mi się lecieć z tego lotniska bezstresowo. Lotnisko to ludzie a w Gdańsku ludzkiego traktowania brak.

Subject: Formal Complaint – Unjustified Baggage Fee and Unprofessional Conduct

I am writing to formally complain about my experience on the above-mentioned flight.
At the boarding gate, I was forced by a member of staff to place all my belongings into a single backpack. As a result, my handbag and duty-free items purchased at Gdańsk Airport could not fit. Despite being bought after security control, these duty-free items were incorrectly classified as additional baggage.
I was therefore compelled to pay a fee of 298 PLN, which I believe was unjustified and contrary to standard baggage and duty-free policies.
The situation was handled in a highly stressful and unprofessional manner. The staff member’s behaviour was rude and pressuring. Due to this stress and lack of proper assistance, I involuntarily left behind a white cashmere scarf, valued at approximately 400 SEK.
I felt misled and treated unfairly. I was not clearly informed of my options and was effectively forced to pay the fee in order to be allowed to board the flight.
In light of the above, I hereby request:
A full refund of the incorrectly charged baggage fee (298 PLN), and
Compensation for the lost cashmere scarf (approx. 400 SEK).

My experience entering Poland via this airport was brilliant but leaving was incredibly awful. Not only were the staff rude, inconsiderate, had a lack of humanity and disrespectful but so were the airline itself. I am disabled and was using my sticks but really needed to sit down but people wouldn't give up the seats that their bags were sitting on, even the staff wouldn't help. Eventually I had to struggle to sit on the floor. I was in excruciating pain and even when I tried to speak to the staff they would just say in perfect English "sorry I don't speak English, only polish" a lady ended up translating for me. After a while of sitting on the ground my partner managed to get hold of a wheelchair for me. It eased a little of my pain but not much. I ended up needing the toilet and whilst there the staff removed the wheelchair knowing I was using it. After what seemed like a life time of waiting for our flight we were all told to go to a different gate. I went to use the lift and was told I wasn't allowed to use it and had to walk even tho I had my sticks and was in pain and crying. Once I reached the gate they told us all the flight was cancelled. We were all told the airline was going to book everyone hotels and transport for the following day (Sunday) this never happened. They told us eventually we had to just book ourselves a hotel and transport. We booked a hotel for the night so I could be comfortable at least but now we must now fight to be refunded for that. The airline at one point during the waiting that night offered us all €8 for food or drink whilst we waited for our flight but no-one could use them as the shops had closed. But considering a packet of paracetamol with 8 tablets cost €6 it wouldn't have got much. Then the following day we went to the shop to use the vouchers they added to the ticket the night before only to find they revoked them. I am so glad to be back in England. I will never use that airport again. It was a terrible experience that I hope no one else goes through.

W godzinach nocnych nie można kupić herbaty ani kawy:(

Today I visited the VIP Lounge at Gdańsk Airport and had a very disappointing experience.
The gentleman attending the lounge was extremely rude and disrespectful. I informed him I was an accompanying guest, but he said he did not know how the system worked. Whether it was due to his poor English or simply unwillingness, his attitude was completely unacceptable.

In a VIP lounge — especially at an international airport — one expects staff who are well-trained, professional and able to communicate in English. Instead, I got unprofessional behaviour.

Additionally, the food offered was substandard and clearly needs improvement. The staff member spent most of the time on his phone rather than serving guests — another sign of disrespectful service.

Overall, it was a very poor experience. I cannot recommend this lounge under these conditions.

Unprofessional staff during boarding process with extremely low standards. As a frequent traveller (aprox 70 flights per year) this is the first time ever they took my cabin luggage considering it non compliant. I flew with Lufthansa where I also have a silver status. In addition I arrived with the same suitcase 2 days before and it was not a problem. I used to consider Gdańsk as a good airport but from today onwards I can only give negative reviews.

To lotnisko to jakiś żart. Praktycznie NIGDZIE nie da się naładować telefonu, żadne gniazdka nie działają, nie ma gdzie usiąść, oprócz kawiarni, w których trzeba płacić. Ochrona przy sprawdzaniu bagażu to też bardzo niemiłe doświadczenie, współczuję obcokrajowcom którzy tu przyjeżdżają i mają takie doświadczenie na wylocie. Naburmuszona straż graniczna, szczekanie "rozkazów" i rzucanie rzeczami osobistymi pasażerów. Za każdym razem jak mam wracać do domu przez to lotnisko, to aż mnie szlag trafia.

Really awful airport. Silent airport with no last calls, but then they're always saying something through the speaker. Rude staff too. Uncomfortable in every possible sense.

I sincerely can't realise how such a rude staff work with other people at the airport. My mother had a flight to Finland and she had just one question on where she could scan her boarding pass. The airport worker - woman responsible for assisting with scanning refused to help her and YELLED at her because my mom 'didn't speak Polish or English well'.

My mother's question was understandable with minimal Polish knowledge. But the airport woman decided to ignore her because of Ukrainian accent!!! She acted in unprofessional way. And this mustn't happen to any tourist.

Such a shame.

I love this airport, but some staff is not for its level.

No matter how modern this place seems to be on face value, getting here is a total disaster and waste of time by public transport. As one can imagine most foreign visitors would like to visit Gdańsk centre and not go to some little village nearby . We were supposed to catch the bus which goes to the train station and together with few other people we boarded the bus which went to the train station in Osowa ( nobody ever heard about such place abroad I can guarantee). Why the hell the buses are marked as going to Dworzec - dworzec you would expact the main railway station and not some little village station. Also why there is no direct train to Gdańsk main railway station after 17:00 hrs? This place has very unclear markings and the way to the city centre is not indicated in the clear way .

Lotnisko Nowe czyste i nie duże przez co łatwo można się po nim poruszać. Gdańsk w porównaniu do innych lotnisk europejskich jest nowy bo Polska jest rozwijająca gospodarkę

Ganske udemærket lufthavn - jeg er bare forpligtet til at advare dig hvis du skal leje bil: Undgå for alt i verden Wheego som har en skranke hvor mange af de øvrige biludlejningsfirmer er. Wheego har en lav og attraktiv lejepris på bilerne, men når du senere skal aflevere bilen risikerer du, som jeg, at de tilbageholder dit depositum for skader du ikke har ansvaret for. Selv om jeg ikke accepterede at have forvoldt nogen skade eller accepterede deres skadesrapport tilbageholdt de hele 3100 PLZ - Jeg kan af flere andre anmeldelser konstatere at det er deres forretningsmodel, så vælg endelig et andet selskab.

I had a terrible experience at Gdańsk airport today, namely at the executive lounge.
I arrived too early for my flight and decided to avail of its service. There is a machine in the departures hall where you can buy a ticket which I used. It was a very straightforward transaction. The price of Zl 150 came up. I inserted my credit card and got a ticket.
On arriving to the executive lounge, I was told that I could only use it no earlier than 3 hours prior to my departure.
The staff member wouldn’t call a supervisor, wouldn’t let me use the service now instead of later, wouldn’t refund the cost and actually told me to leave.
She was extremely unhelpful, ignorant and confrontational. She actually enjoyed the situation and her power over it. She kept telling me about the rules, but nowhere on the machine in the process of buying the ticket, did I see any notice about a 3 hours timeframe.
The ticket itself didn’t specify it either.
I respect the rules but they should be clear, visible and transparent
So two major problems, confusing and well hidden rules and terrible staff in the executive lounge.