Airport Center レビュヌ 

776
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TrustScore 5段階評䟡の1

1.2

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5぀星のうち1の評䟡

Don’t dare go even 1 min. over your reservation time or the system will charge you. The help button on the kiosk receives no response, only an immediate hang up. Calling customer service results in so... もっず芋る

5぀星のうち1の評䟡

Price good with reservation but plan on waiting at the airport for pickup. We waited over an hour and after many calls to dispatch, a van finally arrived. Most of the calls to dispatch went unanswer... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

The last 3 times I have used Airport Center, there were no spaces left... even though I had a reservation. I had to circle for 45 minutes to find a space. Also the prices have increased so they are... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

If you have a BMW, do not park here, they will steal your airbags. If you have a Chevy, GMC, or Cadillac tahoe or suburban DO NOT PARK HERE. It is GUARANTEED that your third row seats WILL be stolen.... もっず芋る

䌁業が回答したした

䌁業情報

  1. 駐車堎ビル

さたざたな倖郚゜ヌスから提䟛された情報

At Airport Center Express LAX, we understand that parking your vehicle at our covered garage is not your final destination, but we can still make it quick and convenient. With our private 24-hour shuttle service to LAX every 15-20 minutes, our facility and our nearby location on Century Boulevard, Airport Center Express LAX makes us a top choice for Los Angeles Airport Parking. We offer over 2600 self parking spaces and a friendly on-site staff to assist you.


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TrustScore 5段階評䟡の1

776件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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5぀星のうち4の評䟡

Parking structure was very hard to


Parking structure was very hard to find. Tucked away behind a hotel, at least with the navigation I was using, I had a hard time finding it. Spaces are very tight and it's difficult finding a place to park. Nonetheless, there is parking and if I had to I would park there again (now knowing exactly how to find them)

2018幎6月14日
自発的なレビュヌ
5぀星のうち1の評䟡

Couldn’t find any parking

There were no parking spots left even though I had reserved a spot so I had to find parking somewhere else from another company.

2018幎6月14日
自発的なレビュヌ
Airport Center ロゎ

Airport Center からの回答

Hi Kathy

Thank you for your feed back. I apologize for your negative experience in our garage. We do have attendant at the entrance to direct traffic when we are extremely busy. We have plenty of space to park, we also have a staff walking the garage to insure that we assist our guests.Please email me if you have any other questions.

Thank you,

5぀星のうち2の評䟡

The last 3 times I have used Airport


The last 3 times I have used Airport Center, there were no spaces left... even though I had a reservation. I had to circle for 45 minutes to find a space. Also the prices have increased so they are not competitive. I have also noticed several airport employees on the shuttle, it appears they have sold out to non travelers. Unfortunately you cannot depend on Airport Center.

2018幎6月14日
自発的なレビュヌ
Airport Center ロゎ

Airport Center からの回答

Hi Phil

Thank you for your feed back. I apologize for your negative experience in our garage. We do have attendant at the entrance to direct traffic when we are extremely busy. I'm working with our staff to insure that we properly work with our guests to a better experience in our garage. If you have any questions please feel free reaching us.

Thank you

5぀星のうち2の評䟡

Parking places are too small. Covered parking was full. Extended waits for shuttles.

Parking places are too small, and although I paid for covered parking, there were no covered spaces available.
We had a 10-15 minute wait for a shuttle to the airport, and the driver seemed to feel it was his break time, and was very unhappy to take the group out.
Pick up was also pretty slow, while standing on the curb watching multiple shuttles from other lots pass.

2018幎6月14日
自発的なレビュヌ
Airport Center ロゎ

Airport Center からの回答

Good Morning

Thank you for your feed back. I do apologize for the unconvinced which was caused. I have put actions in place as of today to insure that this does not happen again. Please feel free emailing me back if you have any other questions.

Thank you,

5぀星のうち4の評䟡

Have parked here for years

Have parked here for years. Only problem is the striping is designed for small cars and therefore large cars and SUVs have to take up more than one space.

2018幎6月14日
自発的なレビュヌ
5぀星のうち2の評䟡

No longer a fan...

i am now going to another parking structure when i fly in and out of LAX. i usually fly one time per week on business. reasons?
1. you do not have timely shuttle service. i have had to walk, yes walk to your structure from terminal one on more than one occasion. when i asked to speak to a manager, he was 'unavailable.' you either need more drivers or figure out a way to pick up passengers every 10-15 minutes instead of having us wait 20-45 minutes. it is ridiculous, especially after a very long trip.
2. your drivers, at times have been lazy and inconsiderate. i had two bags and the gentleman watched me unload at the southwest terminal and kept sitting in the driver's seat. needless to say, he did not receive a tip.

2018幎6月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Great on-time pickup & delivery

Great on-time pickup & delivery; very friendly and customer-service oriented drivers; excellent rates with the online reservation. Have used Airport Center Express before and will use again for next trip!

2018幎5月25日
自発的なレビュヌ
5぀星のうち2の評䟡

Took more than 25 to get picked up

Took more than 25 to get picked up. One time the driver drove past me after I signaled early on. Another driver from a different company who had seen me waiting and had himself picked up three rounds of his own customers offered to drive me to the parking garage. I got a ride from them. It was so disappointing.

2018幎5月24日
自発的なレビュヌ
Airport Center ロゎ

Airport Center からの回答

Good Morning Leslie

Thank you for sharing your experience with us. We are working closely with our shuttle drivers, We have different ideas that we are working on to better service from the airport. If you have any questions please feel free emailing me.

Thank you,
Ray

5぀星のうち3の評䟡

The shuttle service coming home

When I got back to LAX I can't text and call to have a shuttle sent to me it took over 40 minutes to get somebody to where I was at. Two shuttles passed by me both of them were basically empty but they were in the fast lane. When I got on the shuttle right behind me with another gentleman who been trying to flag a driver down . But the driver that we did finally get very apologetic about then I was overtired and just need to get home

2018幎5月24日
自発的なレビュヌ
Airport Center ロゎ

Airport Center からの回答

Hi Jude

Thank you for sharing your experience, we do have a number to call when you arrive at the terminal. We are implementing new plans for our driver, there is not excuse for them not to stop at each terminal. I will make sure to speak to each individual about your experience in our garage.

Thank you,
Ray

5぀星のうち2の評䟡

Extremely small parking spaces & long shuttle wait time

I have parked at this facility on and off for 3 years. Over these 3 years the parking spaces have become smaller and smaller. They are now to the point where you cannot park your car in one space. I drive a Mazda 3 hatchback and it does not fit in a single space! Slightly larger cars are forced to take up two spaces! And you may only park on one side of the garage and only on Levels 4, 5, and 6. The other side is reserved for monthly parking. As a result, it is very difficult to find an open parking space. Then when you go downstairs there is a long wait for the shuttle to the airport. Because of the long wait, large crowds form waiting for a shuttle. As soon as a shuttle arrives it is packed. If you are in the back of the line you will not get on and have to continue to wait. I almost missed my flight because of all of the above. Driving around trying to find a parking space and having to wait for a shuttle. Not the first shuttle to arrive but a second one. You better have lots of time to get to the airport if you park here.

2018幎5月23日
自発的なレビュヌ
Airport Center ロゎ

Airport Center からの回答

Hi Patty

Sorry to hear you had difficult time in our garage. We have not made any changes to our spaces. Unfortunately, airport traffic does effect our rotation, we average 6 drivers a shift you should have not waited that long. I will make sure that ill speak to my team to insure you this issue does not happen again.


Thank you,
Ray

5぀星のうち3の評䟡

The only sour note has been getting


The only sour note has been getting picked up at LAX upon returning. I waited at the pick-up site for about a hour. I called the office at least 3 times. Finally the driver was in the correct lane to pick me up. I’ll still use Airport Center only. The employees are very helpful and friendly. Five stars if getting picked up improves.

2018幎5月23日
自発的なレビュヌ
Airport Center ロゎ

Airport Center からの回答

Hi Jim

Thank you for taking your time sharing this with us. Can you please provide me the day and time when you arrived to LAX. You should have not waited over an hour, we average 5 to 6 drivers on each shift. We are working closely with each driver to improve our service.

Thank you,
Ray

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