Alan Ward Furniture ロゎ
りェブサむトにアクセス

Alan Ward Furniture レビュヌ 502

•
TrustScore 5段階評䟡の5

4.8

家具店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... もっず芋る

5぀星のうち5の評䟡

(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... もっず芋る

5぀星のうち5の評䟡

Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... もっず芋る

䌁業が回答したした

䌁業情報

  1. 家具店
  2. 寝宀家具店
  3. カヌペット店
  4. マットレス専門店
  5. ゜ファヌ専門店

連絡先

4.8

優良

TrustScore 5段階評䟡の5

502件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

On July 6

On July 6, 2020, Cousins, a family-operated furniture business, announced its growth by acquiring Alan Ward's flagship store located in Shropshire. Furthermore, Cousins plans to revive at least one of Alan Ward's three remaining stores in the surrounding counties, signaling an optimistic expansion move.

2026幎2月4日
自発的なレビュヌ
5぀星のうち5の評䟡

I am extremely pleased with the office


I am extremely pleased with the office chair I purchased from this furniture store. The chair boasts excellent quality, providing comfort and support for long hours of work. Additionally, the fast delivery service ensured that I received the chair promptly, making it a convenient and satisfying shopping experience.

2023幎5月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Thank you

I would just like to say a big thank you to Dave and Tom
for the excellent customer service nothing was to much trouble from beginning to end. And the table looks amazing. Thank you again.
REGARDS
SYLVIA

2020幎9月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Brilliant service Cousins. Thank you

This review is for Cousins not Alan Ward!
I have just spoken to the most helpful, professional and friendly member of staff at Cousins and she’s given me all the information I required for them to honour my order that was placed with Alan Ward. She was absolutely brilliant and if this is the type of customer service that will be offered at Cousins, they’ve just got one more customer. Well done, Cousins.

2020幎7月9日
自発的なレビュヌ
Alan Ward Furniture ロゎ

Alan Ward Furniture からの回答

Dear Mr & Mrs Williams,

Thank you for taking the time to leave us feedback, we do appreciate it.

We are delighted to hear that you have received excellent customer service. We will be sure to pass this feedback on.

Our intention is to always keep our customers happy and may we take this opportunity to welcome you to our family business.

All the very best
Cousins Furniture

5぀星のうち1の評䟡

July 6 Perhaps this is the reason why we have not heard anything!!

July 6, 2020
TOP STORIES
Cousins expands with acquisition of flagship Alan Ward store

Family-owned furniture retailer Cousins has purchased the flagship Shropshire store of Alan Ward and says it will additionally reopen at least one of its three other units across neighbouring counties.

2020幎7月6日
自発的なレビュヌ
Alan Ward Furniture ロゎ

Alan Ward Furniture からの回答

Dear Helen Calcutt,

Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.

Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.

We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.

For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975

However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.

Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.

Best regards
Cousins Furniture

5぀星のうち1の評䟡

We ordered a Parker Knoll Suite on


We ordered a Parker Knoll Suite on March 11th (with a £1k deposit) which was due to be delivered at the end of April. Unfortunately Covid 19 came along and things were put on hold but since then we have heard that the company has gone into liquidation and it is absolutely impossible to get any response either by telephone or via their recommended e-mail link. I think the fact that they are not having the courtesy to update customers with outstanding orders appalling. Fortunately I used my credit card to pay the deposit (as security). But it would be nice to know whether to consider the order void so that we can move on and use another retailer to actually end up with the suite we ordered. The uncertainty is not acceptable. We have used Alan Ward in the past and have always been happy, but this is disgraceful.

2020幎7月5日
自発的なレビュヌ
Alan Ward Furniture ロゎ

Alan Ward Furniture からの回答

Dear Graham Sheen,

Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.

Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.

We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.

For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975

However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.

Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.

Best regards
Cousins Furniture

5぀星のうち1の評䟡

Lost our furniture and full payment

Whilst disheartening to see so many in the same position, we too ordered and fully paid for over £4K of furniture (sofa and bedroom), and got a call on the day of delivery to say they had closed for business. I drove to the delivery warehouse in an attempt to take our furniture and caught two employees leaving the premises with their belongings who were told all staff had been made redundant. We’re distraught as my wife is due to give birth in 3 weeks, and we have no sofa for our home or beds we were due to move into and given it take 10-12 weeks, are desperate to collect goods we paid for. Sorry to hear everyone else is having issues. I’m appalled at their approach to handling customers through this.

2020幎7月4日
自発的なレビュヌ
Alan Ward Furniture ロゎ

Alan Ward Furniture からの回答

Dear Gurpreet Sohal,

Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.

Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.

We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.

For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975

However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.

Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.

Best regards
Cousins Furniture

5぀星のうち1の評䟡

Robbed by Alanward furniture company.

Ordered a sofa in February rang in may to be told it Will arrive on time which was mid July well that must have been a lie for a start it’s disgusting that nobody has been told or even a phone call explaining what has happened they took £600 from us , this is not good I think they must have known when they took peoples money.

2020幎7月3日
自発的なレビュヌ
Alan Ward Furniture ロゎ

Alan Ward Furniture からの回答

Dear John Cosgrove,

Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.

Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.

We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.

For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975

However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.

Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.

Best regards
Cousins Furniture

5぀星のうち1の評䟡

Come on Alan Ward do the decent thing


Come on Alan Ward do the decent thing and contact your customers or at least declare that you have gone in to Administration/Liquidation so that customers can proceed with chargeback claims. It’s bad enough that you’ve taken our money!! Let people have the furniture that is paid for and now sat in your warehouse or let us be able to try and claim our money back. Not contacting your customers or declaring you’ve gone out of business officially is cowardly and despicable!! Also, why is your website still active????

2020幎7月2日
自発的なレビュヌ
Alan Ward Furniture ロゎ

Alan Ward Furniture からの回答

Dear Jeanette Lynn,

Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.

Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.

We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.

For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975

However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.

Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.

Best regards
Cousins Furniture

5぀星のうち1の評䟡

Alan Ward update..

Alan Ward update..no news and no response, called in at the Winsford store completely shuttered and Landlords possession notice on the door. Next door store confirms our fears

2020幎7月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Awful customer service

Paid a 50% deposit on a sofa beginning of February with a 10 week estimated delivery, had a phone call mid March to say it would be in the warehouse ready for delivery around the 13th April. I didn’t hear anything from Alan Ward however due to Covid-19, presumed it had been delayed. I the rang the office at the end of May to be told they had no update on the sofa and to call back on the 1st June as that’s when the factories were reopening. I then tried calling at the beginning of June just for the phones to be ringing out. I’ve sent numerous emails asking for an update and had no reply. I’ve now seen that they’ve supposedly gone into administration, the only chance of seeing any money again is for me to try and get my money back via the bank. I find it appalling that they’ve taken so many people’s hard earned money and not had the decency to contact us. The website is also still up and running for in stock orders.....I wonder how many people will purchase items and not receive them? Buyer beware!!!

2020幎6月30日
自発的なレビュヌ
Alan Ward Furniture ロゎ

Alan Ward Furniture からの回答

Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.

Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.

We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.

For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975

However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.

Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.

Best regards
Cousins Furniture

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報