Albert's Schloss レビュー 

29
•
TrustScore 5段階評価の3.5

3.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Great atmosphere, very lively with excellent friendly and efficient staff in the heart of Liverpool's vibrant and now rather classy city centre. Afternoons are more sedate and relaxed - no music, more... もっと見る

5つ星のうち2の評価

Went for a Bottomless Brunch, would not rush back anytime soon. The only good thing was the entertainment. The food was OK but nothing special. The drinks service was awful, we was having to chase... もっと見る

5つ星のうち3の評価

My husband and I were there last night. We were having a lovely time. A absolutely beautiful young lady served us. I was upset to see her being bullied by a customer. This person was saying she hadn’t... もっと見る

5つ星のうち5の評価

I don’t write reviews very often, but on this occasion I felt one was thoroughly deserved and should not go unrecognised. My family and I visited Albert’s Schloss on Shaftesbury Avenue, Londo... もっと見る

企業情報

  1. バー
  2. ・
  3. ドイツ料理店
  4. レストラン

当該企業による記述

Explore Albert's Schloss, a Bavarian bier and pleasure palace serving up Europe's finest tankards of beer, delectable Alpine cuisine and showtime entertainment every night of the week.


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3.3

まあまあ

TrustScore 5段階評価の3.5

29件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.3

すべてのレビュー

(29)

過去12か月のレビュー数: 13件

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5つ星のうち1の評価

AWFUL

AWFUL! I ordered the egg, bacon, and syrup pancakes, and they were terrible. The pancakes were cold and tasted like store-bought. They were definitely not freshly made. The egg was nice, but it only came with one slice of bacon. My friend ordered the berry pancakes, and hers was also cold. She also got the avocado and egg on toast, which was the size of my palm—more like a starter than a brunch. The bill took a long time to get to us, despite the restaurant not being busy, as it was early hours. Even though they were fully staffed, the service was slow and the server was chewing gum very unhygienic and not professional at all! I don't normally write reviews, but this has got to be the worst brunch I have ever had. Definitely do not recommend.

2025年2月13日
自発的なレビュー
5つ星のうち1の評価

In A.S Manchester

In A.S. Manch aester on Christmas eve at 4.30pm with family for celebration. Bar service was poor no enjoyment showed by bar staff and it wasnt busy and no acknowledgment present at all for those waiting to be served. If this was my business I would have peoples who attended these venues and watched for themselves how their staff operated. Suffice to say will not go there again.

2024年12月24日
自発的なレビュー
5つ星のうち1の評価

Awful bouncer’s falsely accusing people…

Awful bouncer’s falsely accusing people of wrongdoing with no evidence. Shocking people throughout and especially the staff within the fomplex

2024年10月27日
自発的なレビュー
Albert's Schloss ロゴ

Albert's Schloss からの回答

Hi Connah, I want to apologise and thank you for your feedback, we take all our guests feedback seriously and I would like to know more about your visit. It would be great if we can discuss this further so I can gather some details so we don't have this happening again. Please email me on toby@wearemissionmars.com and we can discuss further.

5つ星のうち5の評価

The Birmingham branch of this brand is…

The Birmingham branch of this brand is well run, there was enough security staff for women to feel safe there and a very helpful young man called Keelan who worked hard and knew his job - there is a mix of ages, and everyone gels well and service at the bar is efficient.

2024年9月13日
自発的なレビュー
Albert's Schloss ロゴ

Albert's Schloss からの回答

Thank you for your feedback Rachel, I will make sure this gets passed over to our team. Toby

5つ星のうち1の評価

Staff were dismissive of my asthma…

Staff were dismissive of my asthma symptoms so I had to leave early which ruined my evening. I normally love this venue but was very disappointed with my experience at Albert's Schloss (Bold Street Liverpool) last night. I came to see the live show and was really enjoying it until I noticed something aggravating my asthma symptoms. It turned out they were using dry ice which is a known asthma trigger and which meant I had to leave the bar to get my symptoms to calm down. Meanwhile my partner asked the stage manager to turn off the dry ice but she only said she would turn it down. I was outside for quite a while coughing and suffering and did not feel like I could go back in. While I was outside the stage manager went over to my partner and said it's only water vapour! Whether that's the case or not it triggered my asthma symptoms and the inconsiderate reaction of the staff really upset me. This level of indifference could lead to someone having much more serious symptoms like an asthma attack and I had to leave earlier than planned to avoid further worsening my symptoms which ruined what was supposed to be an evening of celebration. The atmosphere was already great until this point and there was no need for dry ice, but what really disappointed me was the dismissive and defensive reaction of the staff trying to say that I should not be reacting to a known asthma trigger! I used to love going to this venue but will not be returning.

2024年7月5日
自発的なレビュー
Albert's Schloss ロゴ

Albert's Schloss からの回答

Hi Hol, Thank for the feedback and I send my sincerest apologies. I am aware we had spoke about this in further detail over email. I would encourage you to reach out to me if there is anything else we can do to help resolve this if you still feel unhappy with our outcome. Thank you, Toby

5つ星のうち1の評価

Don’t ever try and work for them

Replied to an ad looking for tech staff for the new London outlet. Had a phone interview with Kevin the tech manager and was told all good. May 21sr got an email from him saying I’d get an availability schedule the next day so cleared my schedule for the week long soft launch and opening weeks. After that was silence. Ignored phone calls, emails and texts. Very rude, shoddy and unprofessional.

2024年6月24日
自発的なレビュー
Albert's Schloss ロゴ

Albert's Schloss からの回答

Hi Phil, I am very sorry this has happened and this of course is not the intention or how we run our business, I would like to discuss this further with you and we can establish what has happened and make some progress so this doesn't happen in the future - my email is toby@wearemissionmars.com - Thank you.

5つ星のうち5の評価

5* service, first class food

What an incredible experience. If you are lucky enough to have Reece as your host, you will definitely leave the establishment feeling like royalty. The restaurant itself is quirky, opulent and welcoming. The food is first class and the presentation is a work of art, right down to the green beans !. I had chicken cordon bleu which unfortunately struggled to finish because the portion size was very generous, accompanied by the gruyère croquettes which were sublime and the green beans of course which were fresh and subtle. Not bland like they can be. This restaurant is a must to visit, especially if you like German food of course and just as importantly, if you are lucky enough to have Reece as your host. Thank you so much ! (Next time I'll make room for pudding)

2024年5月28日
自発的なレビュー
Albert's Schloss ロゴ

Albert's Schloss からの回答

Hi Rosemarie, thank you so much for your feedback, I will be passing this over to the team and Reece to share how much you enjoyed your visit. Hopefully we see you again soon. Thanks, Toby

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