Alientech srl レビュヌ 

96
•
TrustScore 5段階評䟡の4.5

4.4

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Such an awful company to work with, whatever your problem is be sure to know they either cannot or will not help you. Whether you own master tool or slave tool they are only interested in spouting... もっず芋る

5぀星のうち5の評䟡

​I can’t recommend Alien Tech Tools enough! I ran into a absolute worst-case scenario when an "ECU return to stock" operation, failed and completely bricked my car's ECU. I was pretty stressed, but... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

ПрОПбрёл KESS 3 , пПкупкПй ЎПвПлеМ 😊 ПчеМь качествеММП сЎелаМый ОМструЌеМт 👍🏻 ППЎЎержка у прПОзвПЎОтеля Ма высПте 💪🏻 ПчеМь быстрП реагОруют , О пПЌПгает в решеМОО вПпрПсПв , Ўаже Ме связаММых с... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

L'offerta di Alientech Ú veramente completa. Con gli strumenti proposti dall'azienda avrete tutto ciò che serve: mappatura, data logger, prova potenza e molte altre features che renderanno completa l... もっず芋る

䌁業が回答したした

䌁業情報

  1. 電子機噚修理店
  2. ・
  3. コンピュヌタ サヌビス
  4. ゜フトりェア䌁業

Alientech srl に぀いお

圓該䌁業による蚘述

Alientech logo

Written by the company

We are the Italian company that brought professional chiptuning to the world.

Since 1991, we have been designing and manufacturing hardware and software solutions that enable tuners, mechanics and technical professionals to read, calibrate and programme engine (ECU) and transmission (TCU) control units quickly, safely and with repeatable precision.

Today, Alientech is not a single product, but a complete ecosystem created to simplify daily workshop operations and make them more profitable:

  • KESS3 – ECU and TCU programming via OBD, Bench and Boot within one integrated platform.
  • ECM Titanium 3.0 – The benchmark calibration software, designed to ensure precise, structured and professional workflows.
  • Powergate4 – The remote tuning solution that connects workshops and end customers in a simple, controlled and secure way.
  • DynoDrive – Real on-road power and performance measurement, turning your work into concrete, demonstrable data.

Why choose us:

  • Over 30 years of continuous research and development.
  • Millions of control units reprogrammed worldwide.
  • Constant updates of protocols and vehicle coverage to keep pace with the evolution of automotive electronics.
  • Dedicated technical support and structured training through the Alientech Academy.
  • A true “Workshop First” approach: we develop technology that genuinely simplifies workshop life.

We believe in transparency and in the growth of a strong professional community.

If you already use our solutions, share your experience on Trustpilot: your perspective helps other workshops make informed decisions and allows us to continuously improve our products and services.

Alientech.
Mechanical heart. Electronic mind.


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

96件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 83に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(96)

過去12か月のレビュヌ数: 85ä»¶

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5぀星のうち5の評䟡

Buen equipo

Deberían crear grupos de WhatsApp y agregarnos a todos los usuarios

2025幎12月23日
Alientech srl ロゎ

Alientech srl からの回答

Gracias por tu comentario.
Nos alegra saber que valoras a nuestro equipo. Agradecemos también tu sugerencia: los comentarios de nuestros usuarios son siempre muy importantes para seguir mejorando.

El equipo de Alientech

5぀星のうち5の評䟡

Replacement Hardware

Brilliant Service Jo and the guys could not be more helpful and have always tried to help outstanding Service Thanks Guys Craig Reed

2025幎12月17日
Alientech srl ロゎ

Alientech srl からの回答

Thank you for your feedback.
We’re very pleased to hear that you appreciated the support from our team and the service provided. Your kind words are truly appreciated and will be shared internally.

The Alientech Team

5぀星のうち5の評䟡

son muy profesionales rapidos y


son muy profesionales rapidos y amables, gracias seguir asi

2025幎12月23日
Alientech srl ロゎ

Alientech srl からの回答

Gracias por tu comentario.
Nos alegra saber que valoras nuestra profesionalidad. Trabajamos cada día para ofrecer una experiencia fiable y positiva a nuestros clientes.

El equipo de Alientech

5぀星のうち5の評䟡

GÃŒzel beğendim

GÃŒzel beğendim

2025幎12月23日
Alientech srl ロゎ

Alientech srl からの回答

Thank you for your review.
We’re glad to know you had a positive experience. Your feedback is truly appreciated.

The Alientech Team

5぀星のうち1の評䟡

Write file on

Write files with kess3 16000$ tools keep failure watch my picture and video

2025幎9月14日
自発的なレビュヌ
Alientech srl ロゎ

Alientech srl からの回答

Thank you for your feedback.

We understand your concern; however, the information shared in the review does not provide sufficient technical details to properly understand the situation. No case reference, pictures or videos are currently visible to us that would allow a structured analysis of the reported issue.

Writing operations involve several variables (vehicle condition, battery stability, connection setup, protocol selection....), and each case must be evaluated carefully to identify the root cause.

We kindly invite you to contact our technical support team directly and provide the relevant logs, images or videos so the situation can be reviewed accurately and resolved appropriately.

The Alientech Team

5぀星のうち5の評䟡

KESS3 si integra bene nel flusso di


KESS3 si integra bene nel flusso di lavoro quotidiano. L’interfaccia Ú intuitiva e le funzioni sono organizzate in modo logico. Ho apprezzato la disponibilità del team di assistenza, che ha seguito un caso complesso fino alla risoluzione.

2025幎10月6日
自発的なレビュヌ
Alientech srl ロゎ

Alientech srl からの回答

Ti ringraziamo per la fiducia!
Siamo felici che KESS3 e il nostro supporto tecnico rispondano alle tue esigenze quotidiane.
Il tuo feedback Ú uno stimolo a continuare su questa strada.

5぀星のうち3の評䟡

Kess 3 needs better usb socket

I have been an alientech customer for over 10 years since the release of kess3 I have had too post tool back too alientech 3 times in 18 months every time the repair wasn’t covered by warranty. Costing over £2500 in repairs and import fees in the last 18 months the last repair the kess3 was working fine till software update. I was using kess usb and power supply at the time of update.

2025幎8月5日
自発的なレビュヌ
Alientech srl ロゎ

Alientech srl からの回答

Hi Mr Rhodes,

thank you for being an Alientech customer for more than ten years and for sharing your concerns. We’re genuinely sorry that your recent experience with KESS3 has been frustrating.

Our technical records show that your unit has been serviced three times over the last 18 months, each time for physical damage to the USB-C or J2 connectors. Because the parts were found to be mechanically stressed, the repairs could not be covered under warranty. We fully understand that the resulting costs and downtime are disappointing.

That said, we want to help you get back to work with confidence. As this relates to physical connector damage, we’d like to review the set-up with you to identify any likely cause and prevent a recurrence—for example, an accidental impact, unexpected mechanical strain, or the use of cabling different from that supplied with your KESS3.
Your satisfaction matters to us, and we are committed to providing a definitive solution and ensuring the correct operation of your tool going forward.

We understand your reseller is already managing your case and we’re supporting them closely. We’re confident this will be resolved promptly and to your satisfaction, and we appreciate your patience while the final checks are completed.

Kind regards,
Alientech Team

5぀星のうち1の評䟡

Useless customer service

Useless customer service, if you ask them a question, they reply to you with 5 questions which are completely irrelevant, they don't even read your queries, they just don't like to be asked anything, terrible company, if you want good customer service try another tool like Flex from Magicmotorsport or CMD.

2023幎3月10日
自発的なレビュヌ
5぀星のうち1の評䟡

KESS 3 killed two ECUs cars don't start

I am professional tuning company. I have bought a new Kess3 Master/ Ktag tool by recommendation of my software company. I have done two cars and both cars don't start now both ECU's are fu..ked and two customers cars are nor starting. We can not make any communications with the ecu s..Think before you buy this tool. Old version is good but soon it will be obsolete.

2022幎10月17日
自発的なレビュヌ
5぀星のうち1の評䟡

Save your money and buy other tools

Such an awful company to work with, whatever your problem is be sure to know they either cannot or will not help you. Whether you own master tool or slave tool they are only interested in spouting dribble at you through the clunky 'support request' portal that almost always translates to "we don't know how to fix your problem and we cannot help you, but do makesure to pay us more money with yearly subs ok"

They never ever admit fault and never expect an apology

Seriously anyone who reads this buy autotuner

2021幎1月21日
自発的なレビュヌ
5぀星のうち1の評䟡

Not happy

Not happy
Bought a tool from their Agents in the UK
Revtronic

Go to use it and it says my account is suspended due to non payment! I have Paid in full for the tool!!!!!!!!!!!!!!!!!!!!

Agent is ZERO help blames Alientech and Alientech blames agent

I would not recommend this tool to anyone. The support is second rate and simply closed the ticket!

I simply want a refund and their can have their "tool" back

2018幎4月13日
自発的なレビュヌ

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