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AlpineXpress レビュヌ 

38
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TrustScore 5段階評䟡の3

2.8

リムゞン サヌビス
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5぀星のうち1の評䟡

Waited for 3 hours to get a transfer to Verbier, the driver didn't arrive for an 8.15pm transfer. Extremely unpleasant telephone experience with the operator . Driver did show up at 10.00pm af... もっず芋る

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5぀星のうち1の評䟡

A terrible experience! Do not use this company! They promise transfer within an hour, but we were asked to wait for a plane that arrived two hours after our flight and then would have had to wait at l... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I'm a regular Verbier as I have a freind with a chalet there who invites me for Christmas most years (thanks Jeff), and they recommended we go on the Alpinexpress. The service is simple, effective an... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great service! Quick, friendly, efficient, comfy bus, can’t fault it! The chap was waiting right in front of arrivals so really easy to find. Had a few minutes to wait for other bus passengers to get... もっず芋る

䌁業が回答したした

䌁業情報

  1. リムゞン サヌビス

圓該䌁業による蚘述

AlpineXpress is your gateway to luxurious Swiss alpine adventures with our seamless Swiss airport transfers. We take pride in our roots as the pioneering and largest provider of Swiss luxury transfers in picturesque Verbier, bringing this wealth of experience to destinations including Zermatt, Crans-Montana, and across the Swiss Alps. Whether you’re travelling from Geneva or Zurich, our private transfers combine comfort, safety, and exceptional service. Since 2002, AlpineXpress has set the standard for reliability and refinement, earning the trust of our clients who choose us time and again.

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2.8

たあたあ

TrustScore 5段階評䟡の3

38件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

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2.8

すべおのレビュヌ

(38)

過去12か月のレビュヌ数: 0件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Waited for 3 hours to get a transfer to


Waited for 3 hours to get a transfer to Verbier, the driver didn't arrive for an 8.15pm transfer. Extremely unpleasant telephone experience with the operator . Driver did show up at 10.00pm after 2 remaining passengers got off their delayed flight.

Should have know better for the return experience, but was delayed from 12.00 (as per their email) to 2.00pm without any further communication. Another telephone conversation with their transport operator and did get transfer mover till 1.00pm.

Would never use again - take the train!

2023幎3月26日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.

5぀星のうち1の評䟡

A terrible experience

A terrible experience! Do not use this company! They promise transfer within an hour, but we were asked to wait for a plane that arrived two hours after our flight and then would have had to wait at least another 40 minutes before leaving. We had to take alternative transport and were refused a refund by AlpineXpress. Really bad service and inflexible and rude customer service. Use another company!

2023幎3月16日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.

5぀星のうち1の評䟡

Do not use. Extremely disappointed with every part


Extremely disappointed with every part of the service.
After being told the airport wait would be 1 hour we were made to wait over 2.5 hours.
Terrible communication. Made us pay through them for a £30 for a taxi which never showered up and haven't got a refund.
Emailed to complain and never heard back.

2022幎4月5日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.

5぀星のうち1の評䟡

Disastrous transfer

Poor communication, information and service. Rude staff and serious disinformation. Before buying tickets I specifically asked if it would depart at the announced time and they confirmed it would. As we are travelling with children departing the announched time was crucial. The same day they delayed the transfer with 30 minutes without announcing it. We had to call them to find out as we were standing in the cold, with children waiting. This is the first and last time we travel with Alpine Express. If we’d known how they operate we would have taken the train.

2022幎3月29日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.

5぀星のうち2の評䟡

Abandoned by ALPINE EXPRESS

Made the booking with Alpine express, paid in full in advance.

Upon arrival in Geneva at 16:40, I receive an email

"We wanted to let you know that you will likely have a longer wait than usual at the airport today as the bus will not leave until around 21h30. We imagine you would prefer to make alternative arrangements to travel by train (schedule can be found at swiss rail or via AlpyBus who have a desk at the airport). "

They did offer to credit my account with my money, however I have requested a refund on two occasions now as I feel they failed to provide the service and are unreliable and they are still refusing to refund.

I had to make alternative arrangements with ALPYBUS - who were amazingly helpful and I would thoroughly recommend using ALPYBUS.

This is only one experience and appreciate that things can go wrong, but feel they could have done more to help. I dont think it would have been unreasonable for them to contact ALPYBUS and made the booking for me using the money I had already paid them.

Of course I could have taken the train as they also informed me, however if had wanted to do that then why would I have booked a transfer with them.

2022幎3月28日
自発的なレビュヌ
5぀星のうち1の評䟡

Very poor service

Very poor service, unreliable and unprofessional. They sell something they cannot provide. Booked transfer according to our arrival time at Geneva. Nobody was waiting and they don’t even have a manned desk (unlike all the other agents). I contacted Alpine Express after waiting for 35 minutes in the arrival hall, and a gentleman called Roger told me to wait for the next transfer which was 4 hours and 30 minutes later. Utterly ridiculous to expect me and 2 children to wait for over 4 hours at the airport.
Strongly discourage anyone from booking a transfer with Alpine Express.

2022幎2月13日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you for your feedback. We're genuinely sorry for the disruption to your holiday plans. We recognise the stress caused by last-minute shared transfer changes and have since removed this service entirely. This shift allows us to deliver the punctual and reliable experience our clients expect. AlpineXpress is now also under new ownership and management. Please contact our team so we can resolve this issue with you directly.

5぀星のうち5の評䟡

Flexible and very friendly transport service

Due to covid my flight changed (there was no personnel on the flight) and I arrived 7 hours earlier than planned. Alpine Express went out of their way to accommodate us and arranged a new driver to bring us to Verbier. We only had to wait 10 minutes and could still ski in the afternoon. The driver was very friendly. We had the van to ourselves. I highly recommend this company

2022幎1月2日
自発的なレビュヌ
5぀星のうち5の評䟡

Easy to book on line

Easy to book on line. Ovi was at Le Chable to meet train, pleasant drive up to hotel in Verbier He was very polite. The return to Le Chable was the same. Ovi arrived in good time to get us to train. It took the hassle out of getting to and from Le Chable to Vervier and back

2021幎11月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service

Very happy with my experience with this company. I had the opportunity to use them a few times.
It's always easy to book, all the drivers are nice, helpful and punctual, and the cars are clean and comfortable. I do recommend.

2021幎11月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service.

2021幎11月13日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you, Tami, for taking the time to review our Shared Transfer service from Geneva Airport to Verbier. We strive to make every journey with Alpinexpress relaxing, convenient, and quick, so we are very happy to hear your experiences with Alpinexpress were "excellent". Thank you for the high praise and we look forward to welcoming you on the bus to Verbier again very soon.

5぀星のうち5の評䟡

Best way to get to Verbier!

Great service! Quick, friendly, efficient, comfy bus, can’t fault it! The chap was waiting right in front of arrivals so really easy to find. Had a few minutes to wait for other bus passengers to get through so I went to grab a few things and the driver picked us up when everyone was ready. The bus seemed pretty new, was comfy and warm. The trip to Verbier took barely two hours and the driver knew the area and the roads really well, very reassuring going up the mountain! I appreciated all the tips about skiing around Verbier too, it made the trip feel much more personal.

2020幎12月20日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you, Tim, for traveling with Alpinexpress from Geneva Airport to Verbier and for taking the time to share you experience on our Shared Transfers service. Our drivers work very hard to assure a professional, safe, and friendly experience for our passengers, so we are pleased you appreciated this. We hope you enjoyed your ski holiday in Verbier and look forward to welcoming you back to the resort very soon.

5぀星のうち5の評䟡

Great service

Great service, quick and on the time )

2020幎7月25日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you, Val, for traveling with Alpinexpress and for sharing your experience. We carefully recruit our driving and office team to assure that our Shared Transfers from Geneva Airport to Verbier run on-time, efficiently, and safely every time. So I am very pleased to hear that you had a "great" trip with Alpinexpress. Please come back to Verbier again soon, so we may welcome you on our Shared Transfer service. Thank you for your time and review.

5぀星のうち5の評䟡

Fantastic reliable great customer


Fantastic reliable great customer experience ! By Donna G

2020幎7月23日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you, Donna, for the thoughtful review. I am so pleased to hear you had a great experience with the Alpinexpress Shared Transfer service from Geneva Airport. Our staff & drivers work incredibly hard to make every guest transfer, well simply great. We look forward to welcoming you back to Verbier on a transfer this winter. A binetÃŽt!

5぀星のうち5の評䟡

Thanks

many thanks!!

2020幎7月23日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you, Alan, for your 5-star review of your Shared Transfer from Geneva Airport to Verbier. It is with great pleasure that our team bring visitors to Verbier each winter in great style and at great value. We look forward to seeing you on a transfer to Verbier again this winter. Merci!

5぀星のうち5の評䟡

Excellent service, great price

When I have used AlpineXpress they have been excellent - just wish they did more destinations from Geneva!

2020幎7月23日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you, Adam, for being a repeat traveler with Alpinexpress to Verbier. The team strive to make every Shared Transfer trip with Alpinexpress excellent, so they will be very pleased to see your review. While our renown Shared Transfers operate exclusively between Geneva Airport & Verbier, we are pleased to offer bespoke Private Transfer services anywhere in the Alps. We look forward to driving you again this winter and thank you again for your kind review.

5぀星のうち5の評䟡

Great service

Great service - everything worked v smoothly, very experienced & safe driver - would recommend wholeheartedly

2020幎7月23日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you, Mr. French, for your generous recommendation of the Alpinexpress Shared Transfer service from Geneva Airport to Verbier. We endeavour to make the start & end of each holiday to Verbier seamless, friendly, professional, and relaxing. Thank you for the feedback - the team will be very pleased to hear their hard work shows. We look forward to having you on a transfer bus again soon. Merci!

5぀星のうち5の評䟡

Great service

2020幎7月23日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you, Mr. Hodanov, for your 5-star review and kind words. We understand that travel can be stressful, so we make every effort to assure that the transfer with Alpinexpress if friendly, comfortable and professional. I am pleased to here that the result is the "great service" we strive for. Thank you for traveling on our Shared Transfer between Geneva & Verbier and we hope to see you back on a transfer to Verbier this winter! Merci.

5぀星のうち5の評䟡

Perfect service!

2020幎7月23日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you for your kind review of the Alpinexpress Shared Transfer Service between Geneva and Verbier. I am so pleased to hear your transfer was "perfect". We strive to have the perfect combination of professional & friendly drivers, the newest minivans, and great service. Thank you for the feedback and please come back to Verbier soon on one of our transfers. Merci!

5぀星のうち5の評䟡

Good work

Good work
Nice trip
Thank you. Reccomend

2020幎7月23日
自発的なレビュヌ
AlpineXpress ロゎ

AlpineXpress からの回答

Thank you, DJ, for traveling with Alpinexpress and for your kind recommendation. Our long-tenure team of experienced drivers and office staff are dedicated to assure that every trip with Alpinexpress is comfortable, on-time, and friendly. I am so please to hear that you enjoyed this top-flight service on your recent travel with us. We look forward to driving you again next time you visit Verbier. СпасОбП.

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