AM Home Delivery & Trucking Co レビュー 

"My TV was supposed to have been delivered by 12/20/2022. It arrived in their local warehouse 12/27/2022. They finally delivered the TV 1/25/2023. There was no communication other than me contacting them. They had no idea why my TV hadn't been delivered. They kept telling me that it would arrive in week, but week after week it wasn't delivered... till finally it was. AM Home Delivery is extraordinarily mismanaged."

DO NOT USE! Just like everyone else on here, I had a horrible experience with this company.

First attempt - they showed up without any notice or confirmation of delivery. The driver who called was rude and annoyed to find out that we were not home and hung up on me.

When I called to speak to someone at their corporate office to reschedule, they tried to charge me a rescheduling fee, to which I fought and won.

Second attempt - confirmed a time slot for Tuesday between 4pm-8pm. The driver calls me at 2pm and says he’s here for the delivery. I informed him that the delivery window was 4pm-8pm and that I was working until then. He then got an attitude and told me I had two choices. Either call corporate and reschedule and pay a fee or he would just drop the package, a $5,000 couch, on my front lawn.

I called corporate to complain and no one including the route manager Sasha was willing to assist.

By the time I got home, I found my packages, laying in my front yard. I also had two emails from Sasha. The first was an email asking me to sign an LOA, relinquishing liability of the driver for leaving my package(s) outside. WHICH a I NEVER SIGNED OFF ON. And two a picture of the items left on my lawn with a note stating that “since they didn’t receive a response from me, the driver just left the items on my lawn.”

WORST COMPANY EVER

I can't imagine why AM Home Delivery is still in business.

The package was picked up in California on Feb 1st and got to the Houston Delivery Terminal on Feb 8th, which is 7 days after it was picked up. On Feb 10th I called them because I got a message from the seller that I should talk to AM Home Delivery for scheduling. They told me that they required 10 business days!!!

Since then the only thing I can get out of these guys is that the Terminal Manager says he has a schedule to keep and that he is not willing to change it.

I was promised the package to be delivered between Feb. 2nd and 6th.

I'll be seeing the Superbowl sitting on the floor.

To them, it is perfectly OK to take 3 weeks on a NATIONAL shipment.

They might say that they are sorry, but I honestly don't feel they care one bit.

AM trucking called and set up a delivery on January 6. 30 minutes after my delivery window, they called and said that my driver had an emergency and they wouldn't be able to deliver the package. They never called to reschedule. I reached out to the company I ordered the table from, and they told me there was a glitch and my table was never in town and they will notify my when it's ready to be delivered. 15 days later and there's still no update. It says my table has been in New Jersey, but who knows? Untrustworthy delivery.

Javier and Pablo did a great job delivering my new chairs. They unloaded and unpacked them, and even moved them into the house for me. Thank you!

Wish I could give ZERO STARS. They’re awful, disorganized and unprofessional. My delivery day & time was confirmed & confirmation email was sent out. I called to see where I was in the delivery route and they said my delivery had been cancelled. I was never notified- no call or email- and I had already taken off of work to be home for this delivery window.
They had no customer service and were totally arrogant & rude. They offered no discount or refund for my inconvenience. They’re awful. I will not order from companies who use them because they are not worth the trouble.

Maria, the routing manager, is absolutely vile and should be fired. This company stole my $12000 refrigerator. They received it from the store and refused to deliver it for months claiming they didn’t have enough people to install it. They also refused to ship it back to the store so it could be delivered via another company. Each time you speak to them you get a new lie about when it will be scheduled for delivery. Horrendous. Do not use!

Irresponsible and very poor customer service. We have been calling for weeks and no one knows what is going on with the package! They keep promising they will follow up but I have never received a call back. DO NOT trust this company! You'll never receive your products. It's a scam!

Driver Celso showed up in middle of time window given. Carried in Unpacked and tested both TVs that I purchased. Repackaging one of the TV's so I could deliver it to my brother. He did all this quickly and efficiently. He was very polite and did a ret job.

Took a day off work…..Waited for my expected delivery….but they didn’t come and never notified me that they cancelled my delivery. Terrible Custer service!!!!!!!!!!!

worst delivery experience ever. personnel were rude ,unaccomaditing, and sloppy.....they would not place my items where I wanted and they left a mess in the public corridor. I was shocked at their rudeness

AM Home Delivery is an Extortionist. They came to deliver and wanted $150 to carry the item up the front stairs. When I rejected to pay and requested they leave it on the curb, they refused to drop the package forcing a re-delivery attempt. Now they want $75 to re-schedule the delivery where they will drop it on the curb like I originally requested. This is just a money grab.

Gabriel and Antonio delivered our kayak yesterday. It was in good condition and they were helpful and pleasant to work with. They don't mess around wasting time and socializing. They delivered the kayak to where I wanted it, unwrapped it to inspect if it was OK, and photographed it. They were very professional.

Thank you

Ken Thomson

They lied about my delivery date. I called numerous times. I called today and asked for a supervisor or manager and after the lady finally transferred me to one. They answered the line and ENDED THE CALL.

AJ Madison contracts with AM Trucking. AM Trucking picked up our order on 10/19/2022. And, as of 11/17/2022 still could not provide a delivery milestone other than it had been picked up in California and was in transit to their terminal in Texas (where we reside). As of 11/17/20022 they still could not provide a delivery date until they actually received it at the local terminal, which they could only tell me it should be a few more days - that is just insane in today’s digital environment for tracking anything/everything in supply/logistics/transportation. Heck, I could have driven to California, picked it up and drove back in less time. Cancelled the order all together. AM Trucking cost AJ Madison a lost sale of $12,160.

Confirmed appointment with them twice. They never showed, never contacted me. They close at 3:30 for the day. I called to speak to the "warehouse manager", Cesar, who is inept and rude.

I'm seeing that there are some negative reviews. They must be working very hard to change that around because they did a stellar job with my delivery. They were communicative, on time, did exactly what they said, and everything is working great. I couldn't be any happier because there are no issues. Thank you for a job well done, AM Home Delivery!

Purchased a washer and dryer on August 8 (Paid $200 for shipping as it was convenient for us). It has been in the regional terminal since August 24 (when I spoke to a representative who stated they had the washer but couldn't find the dryer). They show on my order status that they received it on August 31 (a week later than actual fact). It is September 10 and it still has not been delivered to me.

Every time I talk to someone there I ask their name. When I call back - they have a "directory by name" option for an extension. The directory does not have a listing for any of the persons I have spoken with.

And promises to return calls mean nothing.

We made arrangements to be at our delivery location this weekend (9/9-9/11) because they told us that would be a delivery date (our scheduled "window" in 9/1 - 9/13), but according to the vendor we purchased it from they will deliver next Thursday (which, of course, is the only day we have told them we would be unavailable) or Friday (9/16-9/17).

This company is the greatest. Not only have I had more than one delivery from them they are 100% consistent with each one. 4/4 deliveries received. 4/4 damaged. Now I know this might sound off, but, when a company can deliver with such consistency, why would anyone want to use someone else to handle their high end appliance delivery business.

Their employees are the best of their kind. I’ve never had an employee of their company display a bad attitude or any level of unprofessionalism. <—(SARCASM). I mean really, do delivery companies these days even use proof of deliveries? Not these guys! They are ahead of the game on every level. They don’t even have you sign a delivery bill. Got damage? NOPE! if it’s not on the bill, didn’t happen! That’s next level. Ok no problem, they can email paperwork if you REALLY need it. Except, the supervisors “don’t do that sort of thing”. Whoooaaaahh!!, freaking smart! Not only are they environmentally friendly by saving paper, they are environmentally efficient by conserving electricity from sending less emails.

Thanks AM delivery. My kitchen looks amazing now that it’s finally done. Couldn’t do it without the top notch service such that you’ve provided. Don’t even get me started on what the back of the appliances look like.

Overall, I highly recommend…that you stay the flux away from these fluxtards. Unless, you own a scratch and dent store, then your golden!!!

Too bad I can’t attach a picture of my glorious appliances,

Horrible customer service. Our high end fridge sat at the delivery terminal for well over a month past the last day of the delivery deadline. I had to call AM trucking and Appliances Connection daily to get on their route and once I did they showed up without the fridge! They said they'd come back 2-3 weeks later offering nothing to my family of 5 with a 3 and 1 year old in the house surviving without a fridge. It finally arrived today. Water connector too short for our commercial sized fridge so they refused to install, damaged our brand new hardwood floor, and dumped the shipping materials and pallet on the driveway. I've never dealt with such unprofessional behavior on any purchase, let alone with an expensive fridge.