Andrew Christian レビュー 

Andrew Christian からの回答

2022年2月4日

Hi Brent,

Thank you for reaching out to share this experience today. I truly am so very sorry to hear that you are unhappy with your customer service experience. We here at Andrew Christian try to do all that we can to ensure that we provide the excellent service that our customers deserve! I do see that you have been in contact with our support team today and that one of our supervisors has emailed you regarding the refund issued for the experience. I, myself. have also sent an additional email. Please check your inbox for this and do reply at your convenience.

Andrew Christian からの回答

2022年2月1日

Hi Avery! We are thrilled to hear that you love the products that you have purchased from us! We always love to hear from happy customers!! If at any time you do require assistance, our team is standing by at cs@andrewchristian.com!

Andrew Christian からの回答

2022年1月25日

Salut Eric,

Je suis vraiment désolé d'apprendre que vous n'avez pas encore reçu votre commande ! Notre équipe est toujours prête à vous aider. Veuillez envoyer un e-mail à cs@andrewchristian.com afin que nous puissions examiner cette question pour vous et vous fournir les informations les plus récentes. Nous sommes impatients de vous entendre et de résoudre vos problèmes !

Hi Eric,

I am so sorry to hear that you have not yet received your order! Our team is always standing by to help. Please send an email to cs@andrewchristian.com so that we can look into this matter for you and supply the most up to date information. We look forward to hearing from you and to resolving your concerns!

Andrew Christian からの回答

2022年1月25日

Good morning Chris! Thank you so much for your kind words! We love hearing from happy customers. If you have not already, please remember to enroll your email and sign up for text/SMS messages! This will unlock exclusive deals and savings! If you have any questions or if you require assistance going forward with anything, please let our team know at cs@andrewchristian.com.

Andrew Christian からの回答

2022年1月24日

Thank you so much for sharing this experience! We are very sorry to hear that your shipment has been delayed and want to do what we can to make this right! Please send an email to cs@andrewchristian.com with the order details and our team of support agents will be standing by to help.

Andrew Christian からの回答

2022年1月23日

Gracias por comunicarse hoy para compartir sus comentarios y experiencia. He podido localizar el pedido del 9 de enero para ti y te muestro que va en camino. Tenga en cuenta que los pedidos enviados a través de UPS Worldwide Economy pueden demorar hasta 3 semanas en tránsito. Le envié un correo electrónico con detalles más específicos sobre el seguimiento de su pedido, así como para obtener más información sobre el primer pedido que menciona que se perdió. Responda a mi correo electrónico lo antes posible para que podamos trabajar para resolver este problema por usted.

Andrew Christian からの回答

2022年1月20日

Hi Sophie. Thank you so much for reaching out and sharing your experience. I am so very sorry to hear that there have been some delays on the shipment of your order! We here at Andrew Christian want to make this right! Please send an email to cs@andrewchristian.com with your order number and details so that we may look into this matter for you and provide some up to date information on the whereabouts of the shipment. We look forward to hearing back from you and to making this right!

Andrew Christian からの回答

2022年1月15日

Hello Syed,

Thank you for taking the time to share this experience with our team! This is not the service that Andrew Christian prides ourselves on supplying and we want to make this right. If you could please send an email to cs@andrewchristian.com with your order number and a reference to this review, we will ensure that we handle this at the highest priority. While we know that some carriers are experiencing delays due to various struggles, we want to make sure that we can obtain and provide the most up to date information on your order and put your mind at ease. We look forward to your reply and to resolving this matter for you.

Andrew Christian からの回答

2022年1月11日 に更新

Hi David!

Thank you for your feedback and review! We are happy to hear that you're finding the underwear comfortable. Our goal is to give our customers comfort and style at the lowest prices possible. We are sorry to hear that you're not able to enjoy the fun of some of the gadets that we currently have available however, keep checking back in, as we are always thinking of fun new ways to spice things up for EVERYONE- regardless of size! If at any time you have any questions or are interested in the products that we may have for you - please feel free to reach out to our support team at cs@andrewchristian.com.

Andrew Christian からの回答

2021年12月29日

Hi Jeffrey! Andrew Christian prides ourselves on doing everything that we can to ensure that every customer has as great an experience as possible! We are so happy to hear that this has been the case for your orders! If at any time you ever have a question or concern that does arise, please don't hesitate to let us know by emailing cs@andrewchristian.com!

Andrew Christian からの回答

2021年12月29日

Hi Tyler! We here at Andrew Christian are thrilled to hear that you love the underwear that you have purchased from us! We always love to hear from happy customers!! If at any time you do require assistance, our team is standing by at cs@andrewchristian.com!

Andrew Christian からの回答

2021年12月27日

Hi Billy! Thank you so much for sharing your good experience with us! We absolutely LOVE to hear when we have done something right! We take pride in the products and services that we offer and, whether good or bad, we like to know how we've done or what we can do better. If at any time you do have any questions or concerns that arise, please don't hesitate to let us know at cs@andrewchristian.com. Our team is always standing by to help.

Andrew Christian からの回答

2021年12月27日

¡Hola Diego! ¡Muchas gracias por tu amable reseña! ¡En Andrew Christian siempre nos encanta escuchar a los clientes felices! Si aún no lo ha hecho, ¡no olvide registrarse para recibir alertas por correo electrónico y mensajes de texto! De lo contrario, ¡podría perderse ahorros exclusivos! Si tiene alguna pregunta o inquietud, no dude en enviar un correo electrónico a cs@andrewchristian.com. ¡Nuestro equipo siempre está listo para ayudar!

Andrew Christian からの回答

2021年12月27日

Hi Fabio- We are so sorry to hear that the refund has not yet hit your account and have reached out to our accounting team for follow-up. An email has been sent to you regarding this and we will email again once confirmation of this refund has been received. In the meantime, you may reply to the email with any concerns or questions that arise before you hear back from us.

Andrew Christian からの回答

2021年12月27日

Hi Joe! Thank you so much for reaching out regarding this matter. Sadly, we too, have noticed the increase in International shipping- in fact, shipping costs as a whole have increased domesitcally and internationally for us and our customers. We are unable to absorb these increases and do have to pass them along. We are truly living in unprecedented times and do hope to see the cost and transit times with shipping coming back down to normal soon. Our international customers also must face taxes and duties that increase the cost of shipping- and these fees have also jumped in recent months. These fees aren't calculated or charged to you from Andrew Christian- but rather your local municipality. We completely understand your concerns and are hoping that this situation changes soon so that you can go back to ordering the products that you love! If there is anything that we can help with or any further questions/concerns that we can address, please send us an email at cs@andrewchristian.com.

Andrew Christian からの回答

2021年12月21日 に更新

Hi there Angelia,

Thank you for reaching out! I am sorry to hear that you've received a review request before you've been able to enjoy the products. We definitely want to check into this for you. If you don't mind sending an email to cs@AndrewChristian.com with your order details, our team should be able to look into this and provide the most up to date information on your order's whereabouts. We look forward to hearing from you!

Andrew Christian からの回答

2021年12月18日

Hi Seku! Thank you for your feedback on the briefs that you've tried recently! Andrew Christian does have many different collections and each has its own unique style and features. If you are noticing that the briefs that you recently purchased fit a bit differently than those you've ordered in the past - it could be due to to the difference in the collection. If you are looking to purchase again and like the way a certain pair from the past fit in the legs - please reach out to our CS team at cs@andrewchristian.com. Our team can view your order history to see which collections or styles were purchased and can then steer you towards a similar style with a comparative fit. I hope that this helps!

Andrew Christian からの回答

2021年12月16日

Good morning Todd,

Thank you for taking the time to leave a review! We here at Andrew Chrisitan hold our products to a higher standard and always want to hear where we can do better but its also always nice to hear from our happy customers and know when we are doing something right! If at any time you do need anything from us at all, please let us know at CS@AndrewChristian.com and our team will be happy to help!

Andrew Christian からの回答

2021年12月15日

Hi Varin,

Thank you for taking the time to post about your experience. We are so sorry to hear that you have not yet received your order and are here to help. Please kindly send an email to cs@andrewchristian.com with the order number and do detail your request for status. Our team is always standing by and will be ready to give you the most up to date information regarding your shipment. We truly look forward to hearing back from you so that we can resolve this matter quickly.

Andrew Christian からの回答

2021年12月15日

Hi Thomas,

Please allow me to apologize for this experience! Andrew Chrisitan takes customer satisfaction to heart and we know that, it's not a problem with an order that causes a customer to leave, but how the problem itself is handled. I am sorry that this has happened and am taking care of this for you now. I have emailed you with some options and ask that you reply at your earliest convenience with the best resolution for you. I look forward to hearing back and to you letting us know how we can turn this experience around!