They have great customer service and great communication via email to let you know what’s happening and if there is an issue. Plus they always put in an extra gift. They are awesome.
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レビュアーのコメントを見てみましょう
Couldn’t be happier with my purchase! I made a large order of all sorts of bits and bobs to fill out my bird aviaries. I got a mixture of Animal Enrichment Australia (AEA) made products, as well a... もっと見る
企業が回答しました
I have been buying products from Animal Enrichment Australia for years. I have an Eclectus parrot and hate the rubbish that is offered in pet shops etc. Everything I could possibly want for my bird is... もっと見る
企業が回答しました
Great product but too expensive to buy regularly.
企業が回答しました
企業情報
当該企業による記述
✨️A privately owned and operated pet toy business, focusing on parrot toys and bird cage accessories. ✨️We have foraging puzzles for cats, dogs and other pets too. ✨️After more than 12 years, Animal Enrichment Australia is still run by the same passionate Veterinary Nurse. With years of experience in both general and avian-focused veterinary practice, as well as caring for her own beloved flock of birds, Kirsty is knowledgeable and careful when it comes to toy safety for your beloved pets. ✨️Based on the northside of Brisbane and posting all around Australia, to New Zealand and even further abroad, it's easy to spoil your birds or furry friends with the handy filters for Parrot species and other categories in the online store. ✨️Be sure to check out the Aussie Handmade parrot toys section via the 'handy tags' at the bottom of each web page. As well as supporting local business, that section of products is free from any metals that are not stainless steel (ie they either contain stainless steel hardware or no metal at all). ✨️You're always welcome to get in touch via email or Facebook message if you have any questions about what products will be best for your pets. ✨️As a primarily online store, an address is not published. Pick up is available for those who live locally - just choose the option at checkout (after you enter your postcode within the region) and get in touch to arrange a time. ✨️For postage orders, Australia Post-specific options exist or an (often cheaper) courier option is available, which normally utilises Aramex for metro areas of Australia.
連絡先
4504, Narangba, オーストラリア
- contact@animalenrichmentaustralia.com
- www.animalenrichmentaustralia.com
4.8
優良
66件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wonderful Start-to-Finish Shopping Experience
I bought a swing for our budgies and we had a great experience. The swing was made and even packaged with such care, as well as included customisable features. Kirsty was so sweet and updated us, even though the swing arrived within days of ordering. Highly reccommend!
2026年4月23日
Animal Enrichment Australia からの回答
This truly made my day to hear - I really loved customising the natural swing to suit your spoilt Budgies and am glad you appreciated my careful (and environmentally conscious) packaging.
Thanks for spreading the love!
- Kirsty
Thanks for the prompt
Thanks for the prompt, efficient delivery. All the products are exceptional quality and bird safe. Indie particularly loves the natural filled foraging bin and is working on learning how to use the other toys.
2026年4月22日
Animal Enrichment Australia からの回答
Thank you Lisa for your beautiful review and being such a good bird Mum to the very lucky Indie. It's great to see how much she enjoyed the Foraging Bin filled with safely cleaned natural pods. Only the safest and best quality goodies for our previous babies.
- Kirsty
The best bird toys out there
The best bird toys out there, and Kirsty goes the extra mile making sure they’re safe. My parrot won’t eat gumnuts from anywhere but Animal Enrichment.
2026年4月21日
Animal Enrichment Australia からの回答
Only the best for Mitch and Ruby!! They're some of my favourite little Gumnut connoisseurs and I'm so glad you and they appreciate my care at cleaning and sanitising their natural pods for their safety.
- Kirsty
Animal Enrichment is Awesome!
Super quick delivery, great communication, awesome list of bird toys, and bird food, plus a bonus gift for large orders and direct bank payments! Plus some nice personal touches included, like a handwritten note, and using a recycled package. I’ve been buying things from Animal Enrichment for years, and it’s always been fantastic, highly recommend.
2026年4月20日
Animal Enrichment Australia からの回答
Brett, thank you so much for your kind review. It's been so lovely providing your flock with their pellets/toy requirements for the last 5+ years and I look forward to continuing to impress.
I'm so glad to hear that you appreciate my environmentally-friendly packaging too - that's something that's very important to me and it's lovely to know it's appreciated by you too.
I really appreciate you taking the time to share your experience.
Great service
Great service. Great company and owner goes above and beyond making sure all products were receive.
2026年4月11日
Animal Enrichment Australia からの回答
Thanks so much Karen, I really appreciate your lovely feedback and I'm so happy we could help to get the pellets out to your rural area.
The best as always
Animal Enrichment Australia naturals and products are always top quality, safely and hygienically prepared for my bird and arrive so quickly. Everything is prepared with love and care.
2026年4月2日
Animal Enrichment Australia からの回答
It's always a pleasure providing you and your gorgeous boy, Patrick with safe and enjoyable products. We know how important it is for birds to have access to cleaned, natural items for chewing enrichment, which is why we sanitise all the natural goodies with bird-safe veterinary disinfectant (F10, the same that the veterinary specialists use).
Thanks so much for your lovely feedback Kaz.
I emailed Animal Enrichment Australia…
I emailed Animal Enrichment Australia and Kirsty was very helpful and explained about the seagrass mats as I was concerned about them having contaminants, but Kirsty was honest. My order arrived in a good timeframe, and the instructions for pick up were followed. Postage was a bit expensive as I am rural. But I will definitely buy from Kirsty again 😊
2026年3月25日
Animal Enrichment Australia からの回答
Thank you, we appreciate your time to leave this lovely review and for putting so much care into ensuring your bird has safe products. Unlike other businesses who use seagrass mats for bird items, I wash the seagrass mats in F10 veterinary disinfectant, which is bird-safe. It's what the avian/exotics vet use to clean cages, food bowls and everything in their clinics, to make them as safe as can be :)
Let's chat next time about postage, as we can get the rural postage cheaper by working with Australia Posts' cubic weight brackets. It was the combination of heavy pellets and bulky seagrass mats in your order that prevented me from getting the postage cheaper for you.
I have been buying products from Animal…
I have been buying products from Animal Enrichment Australia for years. I have an Eclectus parrot and hate the rubbish that is offered in pet shops etc. Everything I could possibly want for my bird is available and being all natural and Australian is a big tick for me. I also love that I’m supporting a small business. Highly recommend and I will continue to only shop here for my bird.
2026年3月19日
Animal Enrichment Australia からの回答
Your feedback and long term support means the world to me Sarah - thank you! :) I'm so glad to be able to provide your Eclectus Parrot with all their enrichment needs.
Great customer service and excellent…
Great customer service and excellent service and the perch arived before expected 5 out of 5 I would recommend this company
2026年3月24日
Animal Enrichment Australia からの回答
Thanks so much Bevan for taking the time to share your experience. I'm really glad that Lassie's shower perch arrived nice and quickly, especially to the opposite side of the country!
Animal Enrichment Australia からの回答
Hi Mary, thanks a million for sharing your experience. I love being able to send orders same-day where possible. Yours went out only 3 hours after you ordered! :) I hope Billy is enjoying his stainless steel bells!
Consistently excellent!
Consistently excellent!
I found Animal Enrichment Australia when trying to source something I couldn't get in New Zealand. Their service has been so consistently excellent that I haven't checked whether I can get the products closer to home yet. They have a great variety of products with very reliable quality standards. Kirsty is very knowledgeable and the website is full of great tips to match the right products for your size pet/s. Highly recommend for products and for service :)
2026年3月23日
Animal Enrichment Australia からの回答
Sarah, I'm so so happy to be able to provide your beautiful Budgies will all of these orders of chewing goodies over the past year. Shipping to New Zealand has been a breeze lately too!
Thank you, I'm glad you like the website and appreciate all the hours of work making it as user-friendly as possible to help find the right things for your birds.
Amazing quality and creativity
Amazing quality and creativity for the toys. There’s so much care and passion put into every product and order, I am so grateful that I found this shop through my local vet. I will definitely be a returning customer for my lil guys. Thank you for what you do!
2026年3月18日
Animal Enrichment Australia からの回答
Thanks Mikayla, your feedback means a lot to me, especially regarding my handmade bird toy designs. I am very careful when it comes to safety and quality in my toys and I guess that's a big part of the reason many avian vets recommend my business. I look forward to providing more fun goodies for your little ones.
Their bird toys and food are to quality
Their bird toys and food are top quality and delivered promptly. All of the products have been designed or curated by the owner. She puts lots of thought and care into every order and delights in people’s pers loving her products.
2026年3月17日
Animal Enrichment Australia からの回答
That's so wonderful to hear, thank you Colleen! It certainly makes my day to hear how much yours (and others) pets enjoy my products and it makes me really happy to hear that you were happy with your latest delivery too. Thank you for your ongoing support.
Amazing Company & Service
Amazing selection of items, our flock absolutely adore everything we have purchased. Fast efficient delivery. Great follow up. We have been dealing with Animal Enrichment Australia for a long time.
We always highly recommend their products, knowledge and most of all customer service is second to none.
2026年3月17日
Animal Enrichment Australia からの回答
Your feedback means the world to us Ian, thanks so much for your lovely review. We love providing the flocks' pellets and enrichment needs and appreciate your long term support of this small business.
Animal Enrichment Australia からの回答
Thanks so much for your review! We’re really glad you love the Sola plant products, our birds love them too!
We understand price is an important factor and we’re always working to offer the best value possible, which is why we also have 'bulk' 25 packs of Sola Stems available at a discounted price.
We also refrain from regular price increases, only changing the price when absolutely necessary. The main item in your order has not had a price increase in 3.5 years, while the other item you ordered has only gone up 30c in that time, which we think is pretty great :)
Did you know that the postage price for small, light items is a flat rate, regardless of how many you purchase? At the moment that price is $11.15, which is what Australia Post charge for a 500 gram parcel. When the parcel only weighs 100 grams like yours did, it can seem like not as good value, but when you stock up on a larger supply of Sola goodies, you can make the postage work better for you :) I even cover the extra postage cost if the parcel goes over 500 grams.
You can see all the applicable 'small, light' items in this handy section: https://www.animalenrichmentaustralia.com/product-tag/light/
Thanks again for taking the time to share your feedback and I look forward to fulfilling your pets' chewing needs in the future.
As always, feel free to reach out if I can be of assistance. I'd be happy to help make a pack that works best for you.
Animal Enrichment Australia からの回答
Awwww yay, this is so lovely to hear!! Thanks for the feedback, I'm really glad to hear your Quakers love their Sundeck Platforms - they really are so handy for us and comfy for birdy feet :)
As a Mum to 5 Quakers myself, I love the Sundecks too.
I really appreciate you taking the time to leave this review.
Great range & quick dispatch.
2026年3月5日
Animal Enrichment Australia からの回答
Thanks Julie, I'm so glad to hear this, especially coming from such a long-term customer (did you know your first order was in August 2019?). I really appreciate your ongoing support.
Great bird toys at great prices
Great bird toys at great prices, fast shipping, and all around good service.
2026年3月5日
Animal Enrichment Australia からの回答
Thanks so much for your lovely review, I really appreciate it and hope that Mango is enjoying all of his shreddable goodies :)
Excellent service
Friendly, caring and professional service. Very quick delivery. A joy to deal with.
2026年2月26日
Animal Enrichment Australia からの回答
That's brilliant to hear, thanks Jane :) I hope your gorgeous Budgie flock are enjoying their comfy platform and snacks. What did they think of the pellet sample?
Animal Enrichment Australia からの回答
Thanks Freia, I'm so glad Zoe likes my products so much. I really appreciate your repeat business.
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