Antoninias レビュー 5

Antoninias からの回答

2025年4月1日

Dear

Thank you for your feedback. We're truly sorry to hear that you were disappointed with the customs charges of your country upon receiving your order.

As clearly stated during in out terms of service and in our shipping policy, customers outside the EU are responsible for paying any applicable import duties or VAT as determined by their own country’s regulations. Unfortunately, we have no control over these charges, and we cannot influence or waive them.

When you reached out to us via Instagram regarding a second order, we also kindly explained that as an EU-based company, we are legally required to declare the correct value of the goods on customs documents. Understating this amount would be illegal and could result in serious consequences for both our business and the recipient.

We truly appreciate your understanding, and we’re always here if you have any further questions. We’re committed to being fully transparent and supportive throughout your shopping experience.

Warm regards,

Antoninias Team

Antoninias からの回答

2025年1月22日 に更新

Dear Patrick,

Thank you for your feedback. When you returned your item, you mentioned that the sizing did not fit, not any concerns about quality. In fact, as I am personally familiar with your case, my team followed the exact return process you requested and even made an exception to accommodate your needs. This was done as part of our commitment to ensuring our clients are happy, even in unique situations. All of our products are carefully crafted in the EU, with great attention to detail. Each swimwear piece is double-layered with high quality materials, made in a studio with quality stitching and intricate detailing, and backed by various certifications. We take pride in offering premium-quality items that have been loved by our worldwide clientele, many of whom return to shop with us again and again. Your comments about our quality and policies don’t align with the experience we strive to provide or the feedback we receive from the majority of our customers. We have already shipped thousand of orders and you can guess that if our work would be soo poor you would see thousand of poor reviews. Nonetheless, we value all feedback, but we would appreciate you take in consideration the fact that we even meet your demands.
Also our policy is very clearly written as we want to be transparent with our customers.

Thank you for giving us the opportunity to address your concerns.

Best regards,

The Antoninias Team

Antoninias からの回答

2025年1月22日

Dear Katia,

Thank you for taking the time to share your feedback.

When you initially expressed a desire to return your item, you mentioned that the cover up was not satisfactory. As we had never received such feedback about our best-selling cover-up, we kindly asked for more details about what specifically didn’t meet your expectations and offered to exchange it for new one at no additional cost. Unfortunately, you declined this option.

The cover-up in question is crafted with 5 meters of high-quality Italian chiffon fabric, certified and carefully selected for its exceptional properties. Naturally, due to transport, the garment may arrive wrinkled of course , but as we noted to you, a quick steaming allows the chiffon to drape beautifully, showcasing the luxurious quality of the fabric.

Subsequently, you requested an exchange, and we promptly provided instructions to facilitate this process. However, we have yet to receive your return or a follow-up reply from you.

All of our products are meticulously crafted in the EU with exceptional attention to detail. Each piece is made with premium materials, and produced in a studio known for its quality stitching and intricate detailing. These high standards have earned us the loyalty of a global clientele who frequently return for more of our products.

Your comments about our quality do not align with the experiences we work hard to provide or the overwhelmingly positive feedback we consistently receive. We have successfully shipped thousands of orders, and our reviews reflect the satisfaction of our customers.

We strive to meet individual requests when possible, as we did in your case.

Thank you again for giving us the opportunity to address your concerns. Should you wish to discuss this further, we are here to assist.

Best regards,
The Antoninias Team