Apex Housing Solutions レビュー 43

I would strongly advise anyone to think twice before renting from Apex. My experience over the past three months has been extremely distressing and unacceptable, especially as a single mum with three children.

From the start, communication has been very poor — emails are ignored, and when they do respond, I have been given misleading or untrue information. I have repeatedly reported serious issues, including a mice infestation, a broken toilet (for over four weeks), and a blocked drain (for over two weeks), yet repairs are either significantly delayed or not properly addressed at all.

The handling of the infestation has been particularly shocking. Despite reporting it as urgent, it took nine days just to contact pest control, and ten days after first raising it through their emergency line. I later discovered mouse traps already hidden in the property, suggesting this was a known, ongoing issue that was never disclosed.

There have also been serious safety concerns. After moving in, electrical issues required urgent attention but were downplayed. My gas safety certificate was allowed to expire and was only dealt with after I escalated the issue externally — something that should never happen.

To make matters worse, the company has falsely claimed that I have denied access to contractors, which is completely untrue and feels like an attempt to shift blame rather than take responsibility.

Overall, this has been the worst housing experience I have ever had. The lack of accountability, delays in urgent repairs, and poor treatment of tenants have had a serious impact on my wellbeing and my children’s living conditions.

I would not recommend Apex to anyone.

This company is a disgrace I've complained about a tenant at BORDER GARDENS and even phoned them and they said they would reach out to the tenant,then they had the cheek to say we respond to emails and I've emailed them over several times and no response.
The manager needs sacking and the company needs looking into so taking this further

Excellent service provided by Aymen and Showrov in providing me with a guaranteed rental offer for a flat in NW10 from start to finish

Kyah was incredible! Fantastic communication, very empathetic and pragmatic.

Kyah was not only very patient and polite every time I called. She personally chased the necessary people. Ensuring our washing machine was replaced as soon as possible.

As a single working parent with a small child under GOSH having a working washing machine is vital for my son's quality of care.

Kyah absolutely went above and beyond to deliver the most professional service. Having had issues in the past regarding repairs completed a few years back. I am very pleased to know Apex Solutions have such an exceptionally member of their team.

Thank you Kyah.

Kindest regards

Nikita & Karl

Really bad company have left my friend and her 3 children in a property with repairs not done and not replied to messages or emails or complaints

I would strongly warn any landlord considering working with Apex Housing Solutions.

At the end of the tenancy arranged through this company, the property was left in an extremely poor and unacceptable condition compared to the documented state recorded in the check-in report. The check-out report, supported by time and date stamped photographs, clearly shows damage to furniture, missing household items including kitchenware and cutlery, and the property being left in a state requiring a full professional clean.

In all the years I have been a landlord, I have never seen a property left in such a condition.

All reports, photographs, and evidence were provided within the required timeframes and in line with the agreement. Despite this, we have spent over two months attempting to resolve the matter and recover the costs associated with the damage and missing items.

During this time, numerous emails and phone calls have been made, including attempts to contact Michael Anyanebechi, Operations Team Leader. Messages have gone unanswered, calls have gone to voicemail, and the issue remains unresolved despite clear documentation and evidence being provided.

The complete lack of communication and failure to engage in resolving this matter has been extremely disappointing. Landlords should be aware that recovering costs for damage and missing items may be unnecessarily difficult when dealing with this company.

Based on this experience, I would not recommend working with Apex Housing Solutions.

Aymen was fantastic. Always kept me informed and updated. Aymen, Tomas and Mishie are the only reason I have renewed my contact with Apex.

I worked at Apex as a Property Manager for about six months and had a really positive experience there.

They genuinely care about both tenants and landlords, and that same care shows in how they treat their staff.

The team is friendly, supportive and easy to get along with. Even when things get busy, there’s a good atmosphere and everyone pulls together

Big credit to Vatche and Mike who always do their best to keep everything running smoothly and support the team

I’ve recently moved on to a new opportunity that gives me better long term prospects and more flexibility with family. If that opportunity hadn’t come up, I would have happily stayed at Apex and continued to grow there, inshallah

I’m genuinely grateful for my time with the team and wish everyone at Apex continued success

The service which I received from Showrov from Apexhousing solution is fantastic, excellent and very professional
I can see how he is working hard to promote his company businesses
I gave him credit and I believe he is an asset to his company. I have no doubt to recommend him to other landlords who want to rent their property via Apex

Everytime I come across Naj he’s so helpful and sufficient, he’s one of the most supportive people I’ve ever worked with in housing and he’s honestly so good at what he does, I never feel anxious as per usual because I know he’s hands on with his job and he always does it with a smile on his face and so thank you Naj for the work you do :)

Very professional but very friendly, efficient and effective in their work. Kind and considerate

I had an excellent experience working with Simon and Aymen from start to finish - from the initial viewing of my property through to getting the agreement signed.

Simon was fantastic on-site: professional, punctual, and very thorough in inspecting the property. He also provided clear, helpful information throughout the process, which made everything feel smooth and well-managed.

Aymen handled the negotiation side brilliantly. Communication was sharp, transparent, and timely, and he made sure the deal was structured fairly and in a way I was completely satisfied with. He followed through decisively and ensured the agreement was concluded efficiently.

Overall, a highly professional service and a great team effort - I wouldn’t hesitate to recommend them.

The booking team have been great with our s188 cases, thanks APEX

Tomas is a pleasure to deal with, great representation of the company.

I manage a large portfolio of properties for developers and we have numerous with Apex. Our property manager at Apex is Tomas and to be honest he is a breath of fresh air for a property manager. Always answers the phone, always emails back even out of hours. If you want to rent a property I’d recommend Apex.

Constant communication and problem-solving as soon as possible.
Thank you for your cooperation (Kyah Williams).

Great company to work with. We hace multiple properties with Apex and have no issues and the whole process is efficient.

We were looking for for a guaranteed rent service and had Simon who helped us go through the initial process to see whether Apex could support us. From the offset, I appreciate the communication from Simon, making it clear what Apex could potentially offer and being honest about expectations relating to our property and it's location in the building which might prevent Apex from taking this on. Despite all of this, Simon took the information provided and investigating thoroughly before responding with a detailed answer which was appreciated. Although Apex were not able to support us with this property, I'd happily approach them again in the future based on the straightforward service and communication which we experienced.

Good Experience. Aymen was very helpful in the process