ABD.co.uk レビュー 

Sent the wrong items and had to return them, then sent replacement items plus one more and charged me. So now I have to return the extra item and get a refund.Not a good experience.

outstanding customer service, i ordered the twenty20 H7 LED bulbs and they would flicker in my car because newer cars that are not LED are more sensitive, so i got recommended the twenty20 cambus kit to eliminate this, it didnt fit my car so i arranged for the bulbs and canbus kit to be sent back and then i ordered H7 performance and H1 performance halogen bulbs, and i a m getting refunded the difference. There has been none stop perfect and rapid response, i have said i wanna keep the bulbs and then changed my mind and they have been with my decisions the whole way. I have always used this company for my car bulbs and wiper baldes and i wont go anywhere else.

Do not trust this company they send unordered items and refuse to replace,
If I could give 0 stars I would, I ordered show plates AN0 8 BEK and without even talking to me about this they changed it to AN08 BEK which is the road legal version which I did not order, they telephoned me and said they would be late because they didn't have the show plate foils, ABSOLUTELY no mention that they would change them to road legal plates of which I have 5 sets already. The telephone conversation was heard in the background on a video my wife was taking and they refuse point blank to change them.

DO NOT buy show plates from here because they give whatever they want then lie and say they called me to change them, (if they had I would have cancelled them as I already have 5 sets I do not need another.

I ordered show plates and they charged me extra for show plates and then sent the cheaper road legal version. And kept the extra money.

From your reply:
". You confirmed this was fine at the time so we proceeded with the order as per your instructions."

The question was never asked to me, my wife was videoing our dogs in the background and it's clear to be heard I replied I don't mind the plates coming later, ass you said the foils for the show plates were not in stock, I don't even know what a foil is!!

Also I agree that show plates shouldn't be used on the road and I have road legal plates for road use, I have my own car related business and the show plates are used at shows only. I have a brand new car arriving in February obviously with brand new road legal plates on it, so why would I agree to have another identical set?

There was absolutely no mention whatsoever about having to change them to road legal plates.
I can tell you that your lucky they are so cheap and under the small claims court price otherwise I would take you to court.

Give the money to charity and send me the receipt.

I paid 12 pounds extra for expedited international shipping. I tracked my package. It sat in Southampton for 5 days before it went to Surrey to wait 3 more days.

I ordered it 8 days ago. As of this moment, it has still not left England.

I spotted the problem on 6 December, and I contacted the company to cancel the order. It was awaiting pickup by the shipping company and had not even left ABD's shop in Southampton at the time. I was informed that it was impossible to cancel the order because "It is in the process of being shipped". I was told I must take delivery and THEN pay to ship it back for a refund of ONLY the purchase price. When I complained about being offered faster shipping, but not actually getting anything for my money, their rep told me I wasn't being realistic in my expectations. Terrible customer service.

Did I waste my money? You decide.

EDIT: I received a reply. If ABD is unable to meet their obligations re: Expedited Shipping, then they must STOP CHARGING EXTRA MONEY FOR IT. They have not offered a refund of the EXTRA shipping expenses. As of 1700 (BST) 12 Dec, my item has STILL not left England. My item did not get to the shipping 'hub' on Dec 5, as ABD stated. It arrived on Friday, 8 Dec, at 0336 (BST). They forget that these things are tracked to the minute. Hey, the good news for ABD is that by refusing to cancel the order and subsequently provide a refund, they managed to keep the sale! Good for them.
My Credit card company is giving ABD until 19 Dec to get the package to me. After that, I'm getting a refund. They informed me that I am NOT obligated to return the package if it arrives after that. However, if ABD pays the shipping at my end, I will be happy to return it. Tick-tock...

EDIT2: I received a second reply. I must say, their replies are only serving to steel my resolve. Instead of sorting the problem, they are making excuses. They are quick to hold themselves blameless for not fulfilling their promise of expedited shipping, whilst blaming others. I've seen a similar response to several other people who have complained of the same thing. It's never their fault, apparently. In my opinion, offering expedited shipping at extra cost, while providing standard international shipping, is fraudulent. They pocket the difference. If the customer complains, they fight hard to keep the money. Expedited does NOT mean holding onto my order until they have enough orders to fill a large box so they can get a bulk shipping rate. It means ship that one item as expediently as possible - THAT's WHAT I PAID FOR. How many others have been taken for a few pounds here, and a few pounds there? I intend to follow this up with a complaint to the Hampshire police. It bears investigation. I can do it online...I love the interwebs.

I wonder if they will offer a refund of the extra shipping costs. I sincerely doubt it. I paid for something I didn't receive and they are keeping the money. They have form. I just checked the tracking info. It has not left England yet, as they stated in their reply. Games!

Edit 3: I am afraid ABD has me at a disadvantage. They never did send me a receipt, or an invoice, itemized or otherwise, for my purchase, so I cannot confirm exactly which shipping method I selected. I must admit, I am humbled. I truly believed I selected expedited shipping. If, as ABD asserts, I did not pay for expedited shipping, I offer my unreserved apology for my error. I am not trying to place any blame on ABD, but ABD could have nipped this in the bud if they had corrected me during our initial contact (6 Dec). Apparently, we have been going back and forth online, unnecessarily, since 6 December and this was never mentioned before.

If I selected 'tracked' shipping, as opposed to expedited shipping, I made the mistake, not ABD. I needed expedited simply because I live in a very rural area, and I am stranded (12 days now and counting...) until I can get my headlights repaired. I don't dare risk having my Jag impounded and towed for a safety violation. For me, time is very much of the essence. I can't understand how I made that mistake.

If ABD is correct, and I selected tracked shipping, I got exactly what I paid for, and the error is down to me. Of course, I do not expect a refund of the shipping costs. If ABD would be kind enough to send my invoice, upon confirmation of my error, and upon successful delivery of my headlight ballast, I shall amend my review entirely.

Again, I am truly sorry for my error and confusion.

Website is excellent, simple to get around, nice and clear. Wiper blades were sent quickly, all very good.

I've used ABD before, will happily use them again.

Plug in your vehicle reg and up comes a list of all the bulbs that fit your actual vehicle.
Large selection to chose from too and delivery was pretty swift. Very pleased.

Very quick delivery.
Bulbs make a huge difference to night driving. No Canbus errors as yet. May have to swap bulbs back to OEM when MOT approaches.

Ring battery charger is excellent and was delivered quickly and at a good price

I received my order damaged and I was a bit annoyed I had to pay for next day delivery charge to get the urgently required items replaced.

I have used them before and as all was good, this time I ordered the wrong bulbs for my car they were helpful and understanding.
Cheers will definitely use again and again

Excellent service and very quick.slippers are excellent

Great choice and very competitive prices.
Quick delivery.
Recommended.

It was easy to select the correct parts based on the registration index, and the availability of a range of different manufacturers of pattern parts gave great choice.

Great website, easy to use and has plenty of information available for the purchase, great quality and price and speedy delivery, highly recommend seller and product

Very disappointed with their customer services I wanted wipers for front and rear screen for VW I asked their customer service for advice. Their link didn’t include the rear wiper but two different size wipers for the front. Thinking the large one was for front so I ordered two and the small one for rear. The link they sent me didn’t show rear wiper. They refused to pay the return postage to correct their mistake.

Made a great difference on my sons Focus- just as they did on my defender!

Good price, fast service.

Ordered some Ternty20 H7 compact LEDs and adaptors. When I finally fitted them I found the adaptors didn't secure the lamp as much as I wanted and even looking at making new collars. Emails with Asha were very helpful to the point I was offered Twenty20 Truefit H7 units as an option. I returned the compact units at ABD cost, paid the difference and was sent the Truefit in a couple of days. They are great, and are a true fit. Extremely happy with the process and the help from Asha. Been using ABD for some time and have always found them very helpful with good products.

These guys are first class. Ordered may items from them, all but one product was spot on, one didn't work as required but was in no way a fault of ABD... However they helped me out, talked me through everything and were happy to exchange the item for something else, despite the new item being cheaper than the original (with a refund for the difference in price, which was significant). Can't recommend them enough, will continue ordering from them (in fact I just have!!).

I have had 3 dealings with ABD and have nothing but praise for them . Dispatch n delivery spot on . I will continue to deal with them.