Autodesk レビュー 174

Customer support sucks beyond belief. My old computer died and I had to reinstall on a new computer. There is a licensing error that crashes AutoCAD. Over a week of trying to get help. They fix it and then the problem comes back. Almost no ability to speak to ANYONE, including a manager. AutoDESK SUCKS.

Autodesk's softwares have more bugs than you can even imagine. Try to select something ? crash. Try to run a simulation ? crash. Try to breath ? Crash.
The support is poor and most of the time are as lost as you are. They didn't even have the latest version of the soft on their computers the last time I tried troubleshooting with them. They had a 2 years old version.
I could rant for hours, at this point I just despise Autodesk not even trying to provide good products just because they have a monopole. They'll pay sooner or later.

While Fusion 360 is great software and has a nice fresh feel compared to older CAD software, the lack of support massively let's it down.
My colleague paid for a new years license on 28-12-2021 and received an invoice. Two weeks later he still doesn't have access. It is read only and Fusion says 'Expired: Subscribe Now'.
I was told on my first chat with Autodesk that it looks like the seller had not released the license and someone would call me within half an hour. That never happened.
On my second chat a couple of days later I was told someone would call me in the next couple of hours and the case was moved to urgent status. I never heard anything back.
It is a great shame as we were looking to migrate our whole design team from Solidworks to Fusion 360 but looks like we will stick with Solidworks - as once you've paid for it, you can just use it.

I work as a freelancer IT admin for schools and no profits. The Autodesk support service has gone from bad to worse in the last few years.
A few clients have seen their free licenses disappear in thin air. Certificating a new School can be relatively painless, or damn impossible.
If you have a licesing problem, you might as well give up. I'm telling you, I did not give up FOR ONE YEAR, but I'm just about exhausted. They won't fix it. They don't even listen to what you tell them. They just copy paste always the same irrelevant KB articles.
Having to deal with their portal is excruciating. Nothing works. I hate having to deal with them, and devoted myself to stear as much people as I can away from their bloated software.
Ever tried Rhinoceros?

Scammy. They make it EXTREMELY difficult to cancel your subscription. Even with the "original order#" from YEARS ago they required, the process did not work. Subscription management is a basic function. Making it as hard as it was is clearly a tactic to retain users out of frustration.

I have used Fusion 360 for hobby use for a number of years.

I decided yesterday, after two years of not using it, to draw a plan for a structure in my garden, only to find at 01:00, when the bulk of the design was done, that any ability to print out the detail of the design had been disabled unless one subscribed.

[16Oct21]: Actually limited functionality for documentation does work and you are able to print them - it's not ideal but not as bad as I had first thought.

The stated purpose is that we can use it for hobby use - please explain to me how we are supposed to use it if we can't get printed, or pdf, output for the design.

It is good software, but useless without being able to print the output. I will be looking to find an alternative and would advise anybody to do the same if they want a free CAD system that is actually helpful, rather than simply impersonating itself as 'for hobby use' for marketing purposes.

[16Oct21]: my trials with other software were not successful - frankly even with the limitations Fusion 360 for personal use, it remains my design software of choice

I am so frustrated with Autodesk. Poor Navigation, slow, unnecessary security questionnaire for access.

IF I COULD GIVE THEM A -100000000 STARS I WOULD!!!!!!
After downloading fusion 360 my brand new computer started crashing, then slowly more and more unknown folders were on my computers, I pay for a security app and it caused hundreds of versus and trackers. I had to factory reset my computer, I WORK AT HOME BTW, and now my 600 dollar laptop is done for, I also am losing income, since being a work at home employee I have to have a computer, plus I cant afford a new one right now. so thank you for the major amount of inconvenience

Would really love it if they stopped selling my phone number to scam companies.

Bad customer service.
I have been working with my school for over a month to get accepted to autocad.
They are not letting me in.
My teacher says they are difficult with every student (who don't pay and want to use a try out version).

They have been holding out on me for over a month in the meantime. Try this, try that, take screen shots. All done, even sent a video. They simply won't let my school.

My teacher has created more than 50 mail addresses to help her students this way. They just let you down.

Worst customer service ever.
My firm has asked to prospect here.
This is seriously disappointing.
I will recommend my company not to order this software.
Too bad for them.

Since 25 years I am a volenteer in educational activities without any business relation or business profit, for AutoDesk an impossibility to deliver a try-out version of 3D Max. I want a continuation of my AutoCad R13/AutoVision R2 out of the years 1995/1996 but I am neither a student or docent nor in any business. AutoDesk can not handle this situation. The AutoDesk Support Team about my situation: "Unfortunately, it appears that you do not currently qualify for our Education Plan, under the eligibility requirements outlined here".

No one was able to help me. they don't even trying. They just send me an unuseful link and ended the chat. I try now for about one week to contact them and get any help but they are not helpful. All in all very bad customer service for engineering students. Also you can't speak to them.

Autodesk is the biggest s**t show of a program I have ever downloaded and probably will be forever, I can't even uninstall it

I´m so tirred! Autodesk is not willing to help, guide or anything. I´m a student and according to Autodesk my profile at Auodesk and my studyinformation doesn´t match the same name. No one is willing to help and when I reach somone at Autodesk they keep sinding me in a loop.

denne anmeldelse angår fusion 360 som faktisk er et godt program jeg bruger en gratis version .men det jeg er rigtig utilfreds over er at for kunne aktivere programmet skal jeg indtaste en kode som kommer med mail jeg bruger gmail og her kan det tage rimmelig lang tid for koden at ankomme programmet giver kun 5 min til at indtaste den alt for kort tid er de idioter dem der har lavet dette her .

Terrible customer service.
Support is unreal, ho can a company be this low.
Asked support for education support, agent disconnect even the chat few times.
this is horror and do not get into it's service. Seems like Indian call centre.

Et produkt jeg er tvunget til at bruge på min uddannelse. Ikke særligt brugervenligt. Særdeles heller ikke selve godkendelsen til at få programmet i mere end 23 trin med afsendelse af filer og mails i alle retninger. I dag har jeg forsøgt at installere programmet 7 gange på min pc uden held. 2020 versionen laver en fejlmeddelelse på mit operativ system, som er windows 10? Men autodesk skriver alligevel at programmet understøttes af windows 10? Jeg har også forsøgt at downloade 2018 versionen. Når overførslen på 2.0 g er fuldført, er der en fejlmeddelelse på filerne? Der mangler en eller flere filer, før det kan fungere? Hvilke filer det er, eller hvorfor de så ikke bare bliver overført, er der ikke noget svar på? Jeg har downloadet flere andre store programmer i 2020 på min pc helt uden problemer. Og nu dukker autodesk helt "tilfældigt" op på min facebook tidslinie med et opslag? Autodesk er en "forretning", der forlanger alt af brugeren i en uendelighed, men når det kommer til at levere er der intet, og især intet andet end problemer. Jeg vil på det kraftigste fraråde alle at samarbejde med dette #¤$$$¤#&£££€€¤## foretagende.

Very bad software. It is unintuitive and very buggy. As and example, I have had an experience where 3DS max would crash constantly with NO indication of why. This is consistent of their products. Their website is also no help, consistently pointing me to empty pages and failing to load pages. I would not recommend their products.

I love you lot lol only because I’m a big video games player and was studying video games development but had to stop because I got a genetic illness multiple sclerosis

I purchase Autodesk software for my company and its really helping to accelerate our growth by delivering innovative solutions for design. The customer service is great.