AW Bridal レビュー 

310
•
TrustScore 5段階評価の4.5

4.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Purchasing a dress on this website through this company was a great experience. I would recommend them to anyone looking for a quality gown. It was easy to order and they were quick to email me to mak... もっと見る

5つ星のうち5の評価

My overall experience with AW Bridal was wonderful. The customer service team did well with responses, the dresses are all great quality, and it came in earlier than expected! I originally ord... もっと見る

5つ星のうち1の評価

ordered 2 bridesmaids dresses to try, the quality of the dresses were terrible & definitely not true to size, i tried to send them back costing a total of £75 shipping fee, as they wont provide a sh... もっと見る

5つ星のうち5の評価

Ho fatto realizzare degli abiti su misura per le mie damigelle, grazie all'opzione che trovate sul sito "Custom Size", è gratuita e se mandate le misure in pollici precise gli abiti caleranno a p... もっと見る

企業情報

  1. ブライダル ショップ

さまざまな外部ソースから提供された情報

At AW.Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party décor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won’t cost you a fortune ...


連絡先

4.3

優良

TrustScore 5段階評価の4.5

310件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 20%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(310)

過去12か月のレビュー数: 44件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Absolutely wonderful

AW bridal was so accommodating. They were so easy to work with and really made me feel special with how much they cared about if this dress fit! I am plus size so it's hard for me to order something online. I got the dress super fast and it fits PERFECTLY! I was almost in tears i can't say enough positive feedback about AW!!

2023年9月11日
自発的なレビュー
5つ星のうち1の評価

Horrible dresses, refund was processed

I got a bridesmaid dress that looked horrible on me. The dress has too much fabric and doesn’t bring out my best shape.
Customer service is pathetic. First, they don’t answer the phone. You just communicate by email. Second, the return policy is not clear. Basically, you can’t return anything you order even if it’s not custom made for one’s measurements. Would not recommend at all.

Update 09/12/2023

Customer care reached out following my review above and refunded the full cost of the dress and shipping. They apologized for the inconvenience.

2023年8月27日
自発的なレビュー
AW Bridal ロゴ

AW Bridal からの回答

Your issue has been resolved. Thank you for your second order and updated the view.
If buyer purchase a dress in standard size, we could accept return upon 30 days receiving and the dress must be in its original condition. Return postage charges will be the responsibility of the customer if there is nothing wrong on our end. Pls also note that customized dresses cannot be returned. You can view our specific policy at this link: https://www.awbridal.com/return-policy.

5つ星のうち4の評価

The shipping took a while and ended up…

The shipping took a while and ended up being delivered to the wrong address (through no fault of the company). The company was very helpful the whole time and checked on my order status every time I asked. Once I finally received my dress, it fit perfect (I got a custom size), and the quality is great.

2023年8月29日
自発的なレビュー
5つ星のうち1の評価

Never again!

Sadly, the dress I received was terrible. I sent them my custom measurements and the only thing that fits, is the waist. The top is a mile too big and falling off the shoulders. The neckline seam was poorly sown and doesn't lay flat, there is a very noticeable puker below the zipper on the back, and awkward pukers of materials on each side below my hips. The dress is also far too long. Lesson learned.

2023年8月29日
自発的なレビュー
AW Bridal ロゴ

AW Bridal からの回答

We're really sorry to hear about the issues you've encountered with the fit of your dress. Our aim is to provide dress that fit perfectly, especially when they are tailored to the specific measurements provided by our clients. Unfortunately, without a follow-up or photos, our ability to investigate and assist is significantly limited.

5つ星のうち5の評価

Love it

Love it
I ordered many dresses for weddings that are coming up and didn’t like any of them. Took a chance and ordered from AW Bridal and loved it! I liked the material, the fit and the style, so much that I ordered another one in another color.

2023年5月20日
自発的なレビュー
5つ星のうち5の評価

WOW words can’t explain amazing!!!

I like leaving reviews to help out the next person and I absolutely love this! I'm a bigger girl usually 16/18 in pants. & this dress is soooo beautiful, comfortable & form fitting. It compliments my body type. I really wish i found clothes this easy. & the price was affordable! I know i will be ordering another color. This dark green is to die for !!!!

2023年7月28日
自発的なレビュー
5つ星のうち1の評価

Horrible company

Horrible company. I placed an order. Received it in a timely manner. The dresses were horrible quality and did not look like they did online. I sent an email to get a return label. Took three emails and over and over a month before they responded. They only wanted to give me a partial refund and make me keep the dresses. To this day they have not refunded my money but I have shipped the dresses back. Also they are not in the USA. They are in China and lie. I would not recommend using this company.

2023年4月20日
自発的なレビュー
AW Bridal ロゴ

AW Bridal からの回答

We want to extend our sincerest apologies for the dissatisfaction you've experienced. It is our goal to provide quality products and a smooth return process, and it is clear we have not met these standards in your case.

We want to clarify that we do provide a US return address to you. However, there seems to have been a misunderstanding regarding your return, as we were not made aware of the shipment. We only received the return tracking number several months after the return was initiated, at which point we promptly issued your refund.

We understand the frustration this delay has caused and we are taking steps to ensure that our communication channels are more responsive to prevent such occurrences in the future.

5つ星のうち1の評価

DO NOT USE

DO NOT USE

I got a promotional email from this company and I could see all the emails of other users who got the same email. That is a huge breach of privacy and confidential information.

2023年7月13日
自発的なレビュー
AW Bridal ロゴ

AW Bridal からの回答

We have been made aware of a significant error where a recent promotional email from our company inadvertently displayed the email addresses of other recipients. We recognize this as a serious breach of privacy and confidentiality, and we cannot express enough how sorry we are for this mistake.

Upon discovering this issue, we immediately launched an internal investigation to understand how this breach occurred and to implement measures to ensure it does not happen again.

We deeply value the privacy and trust of our customers, and we are devoted to upholding the highest standards of confidentiality. We want to reassure you that we have not detected any further unauthorized disclosure of personal data as a result of this incident.

5つ星のうち5の評価

Amazing Experience Overall!!!

I had the most amazing experience with the Bridal Team. I was offered the opportunity to have my dress customised & I'm elated that I took up the offer. Initially, I was hesistant since it is usually a challenge to have dresses sized to what I describe as my "unusual" body shape. However, the Bridal team did not fail to deliver. The dress was sized to perfection. It was beautifully designed & created with high quality fabric material. The team was super helpful & professional. Their service is impeccable. I highly recommend this company & I can say hands down, that you will be completely satisfied with your product. This was my first experience with them, and this will not be my last. Thanks Bridal team. You guys rock!!!! I absolutely adore my dress and I appreciate your wonderful service.

2023年6月2日
自発的なレビュー
5つ星のうち5の評価

Custom Sizing was PERFECT!

I got a bridesmaids dress for a wedding this summer. My body doesnt really fit into normal sizes, so I choose to go custom sizing. The results were PERFECT! The dress was the perfect fit and I did not have to get it resized at all. The quality is really nice and the fabric was as well. The customer service was also superb. I like how they confirmed the sizing before they started making the dress. They were always quick to respond, which was a plus.

2023年6月1日
自発的なレビュー
5つ星のうち4の評価

Sizing is VERY off, must get custom sized

Ok so the pros: the quality is actually pretty good. The fabric has a nice feel. The custom sizing was done perfectly.

The MASSIVE cons: 1) they have their address as California, USA. They are in China. Everything is made and sent from China. This isn’t necessarily a big deal except for one thing; 2) the sizing. It’s a mess. I got a custom size for one dress, so thankfully that was fine, but wanted another for a backup and bought a ready to ship one (meaning they don’t make it to order like the others on offer). RtS is a fraction of the price, and now I know why. I wear a US 8 or 10. Using the measurements in the sizing chart, that equates to an AW 14. But when it got to me I couldn’t even zip it up. I would need probably an 18 in their size to fit me. So the chart is bogus and their sizing is too.

However, the colors are beautiful and the fabric is nice. You get a pretty dress for 100 bucks and since it’s for one day that’s not so bad. Just whatever you do, get a custom size with your exact measurements. They do it for free, and it’s the only way you are getting the right size.

2023年5月1日
自発的なレビュー
5つ星のうち5の評価

I love working with AW Bridal

I love working with AW Bridal! They're great to communicate with. I'm a wedding photographer, and I've seen a lot of wedding gowns at all different budgets. Usually, gowns at lower budgets feel flimsy and cheap. I can honestly say that I've been very impressed with the quality of every AW Bridal dress I've photographed. If you're a bride on a budget but still wanting a gorgeous gown, I'd definitely recommend AW Bridal!

2023年4月10日
自発的なレビュー
5つ星のうち5の評価

I feel like a princess!

My dress is SO beautiful! I have the Aw Cirrus Dress and it’s a total dream come true dress! I’m 5ft 8” and often struggle to find gowns long enough but this gown is perfect and floats beautifully. Check the size chart carefully as it is a firm fit! I feel like a princess, adore my dress!

2023年2月15日
自発的なレビュー
5つ星のうち5の評価

Amazing!!

I’m obsessed with all of their dresses! Super great quality and color options. The customer service is also amazing. I would recommend!

2022年8月9日
自発的なレビュー

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