AZ Shuttle Select of Phoenix  レビュー 17

AZ Shuttle Select of Phoenix からの回答

2023年3月6日

Nick, Let me first say we are very glad you Did not missed your flight & was able to get your family home safetly. Secondly anyone who knows the Phoenix Mesa-Gateway airport knows its a very tiny airport & often very low lines so being dropped off with 1hr & 50 mins prior to departure with low almost empty lines is more than enough time to get their flight without stress. Mesa-Gateway airport is very good at doing last minute calls allowing customers major opportunities not to miss flights so even though you experience a little stress the focus is you were able to get your flight & get home. I'm shucked of the false accusation, insults & profanities this client texted me 2 days later after being dropped off at the airport & now this dishonest review. A completely different person than the respectably family man that was happy, chatty & laughing on the drive to the airport even singing some disney toons I played for his kids in the shuttle. We were fully booked with others PRIOR to him booking a private shuttle for 4 people going over 1hr drive away from the airport. He did request a return trip with pickup time of 9am NOT A 9am drop off time. Get your story correct Nick. In reviewing there were others already booked at the time he wanted so I called & told him we had others booked prior at that time & could not accommodate him for so early pickup. We could get him closer to 9:45 -10am that would get him to the airport by 11am 2hrs prior to departure & he agreed to that time. I was his driver & arrived in the area by 9:50am & got to his bldg at 10:02am and waited 8mins for his family of 4 to come out & load their luggages in the van to leave. We drove nonstop to Mesa-Gateway airport & got there 11:07am 1hr & 45 minutes prior to his flight departing at 12:51 pm. I distinctly remember showing him the almost empty checkin lines as you can see it from the drop off point due to the small airport. Same for the TSA line. The bottom line THEY DID NOT MISS THEIR FLIGHT & WAS DROPOFF TIMELY. Travel can be stressful even with advance planning and we should not be blamed for TSA delays.
As per our company policy on our website we clearly state our responsibility is to drop customers off between 1hr & 40 mins - 2hrs prior to their departure time for domestic travel & 3hrs for international. If we can accommodate early pickup we often do. This client purchased a PRIVATE Shuttle for his family of 4 people that cost $160 but to assist his family we discounted the shuttle to $130 and removed the required 20% $24.00 gratuity & told him to simply give the driver $20 instead as they won't mind. He felt becos I was his driver & could not accomodate a 9am pickup he did not need to pay the required gratuity. Yet I'm accused of being greedy. Hmmm?? It's truely disheartening when we go above & beyond to help folks who repays our efforts with deceiful & dishonest reviews. Have a great day & safe travels Nick.

AZ Shuttle Select of Phoenix からの回答

2022年1月11日

Mr Sydney Thule, sorry to read you had such a bad experience with a transportation company. However you have placed a 1-star on the wrong company as we are AZ Shuttle Select and you are not a customer nor have ever used our company. Maybe give us a try on your next trip by booking directly at azshuttleselect.com or call us directly at 623-200-2849. Safe travels Paulette J.

AZ Shuttle Select of Phoenix からの回答

2022年1月11日

Hello Oliver, we are glad to read you had a great experience with your transportation however we can not take credit for a job we did not do as you are not a customer and we never serviced you at AZ Shuttle Select. Check your receipt to see which company you paid and do give them a great review on their platform as they justly deserve. Safe travels.

AZ Shuttle Select of Phoenix からの回答

2022年1月11日

Thank you for your 4-star review so happy you were pleased with our service. Looking forward to repeat business. Safe travels

AZ Shuttle Select of Phoenix からの回答

2022年1月11日 に更新

Thank you Rebecca for your 5-star review so happy you were pleased with our service. It was a pleasure serving you. Looking forward to repeat business. Safe travels

AZ Shuttle Select of Phoenix からの回答

2020年12月20日

Pam you are a delight & it was our pleasure an adventure to serve you😉. Looking forward to our next trip to the airport.

AZ Shuttle Select of Phoenix からの回答

2020年12月20日

Thank you for your kind words.

AZ Shuttle Select of Phoenix からの回答

2020年12月20日

Thank you for your kind words. We are so honored to be your choice of transportation and will be here when you need us. Safe travels

AZ Shuttle Select of Phoenix からの回答

2020年12月12日

It was our pleasure to serve you. Thank you for the kind words

AZ Shuttle Select of Phoenix からの回答

2020年12月1日

Thank you

AZ Shuttle Select of Phoenix からの回答

2020年11月22日 に更新

This customer was belligerent and was cursing at the driver using profanities and threatening to use the power of social media. He was upset because he was asked to pay the extra fee for his flight delayed for 2hrs causing him to arrive during rush hour which was an additional cost of $25.00. Keep in mind we did not charge him the waiting fee of $30.00 due for waiting 2 hours for his plane to land at PHX. Nor did we charge him the extra $40.00 for 2 additional stops that he promised his fellow traveling friends and collected monies on the side for without the awareness nor approval of our company. Never once thanking us for holding a van for 3 weeks unsecured because his credit card had declined, nor thanking driver for waiting at the airport 2 hours for his delayed flight, nor thanking for cold complimentary water provided in the shuttle nor for making 3 stops to drop individual off at each their homes that was 1 to 10 blocks apart without charging the extra $40 due. Since this customer only paid for an exclusive van with only 1 stop. Instead this customer cursed the driver using profanities and refusing to cash pay amount due and not until the driver alerted the customer that what he was doing is called theft of service and the police will be called and his personal luggage will be held until he pay his bill. Only then the customer decided to pay what was due. Our company waive well over $70.00 in fees which this customer collected monies from each passenger secretly in the van and later refused to pay. Even in light of this bad behavior we did not disrespect this customer nor did we block/refused him service. We too were very disappointed in your behavior and hope you do not book with us in the near future nor distance future. Safe travels

AZ Shuttle Select of Phoenix からの回答

2020年11月14日

Thank you for your kind words, and continual support. We feel the same and look forward to serving you & your family/friends to/fro Phoenix Sky Harbor airport. Safe travels 🙂

AZ Shuttle Select of Phoenix からの回答

2020年11月12日

We love our customers and believe we are neighbors first before being a company, so whenever we get the opportunity to go beyond the call of duty we jump to it and make it happens. Seeing your 70 yrs old dad crying and holding you, his precious daughter in his arms was priceless and the gleeful teary eyes of your mom as she watch the surprise unfold as well was beyond words and we are so honored to be apart of that moment. We are more than just an airport shuttle company we do care. Thank you for your kind words. Safe Travels.