Easy order and shipment was prompt. The fit of the capri pants was as described and very comfortable. However the fabric was very easily snagged and after first wearing both pairs have numerous spots... もっと見る
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I called and spoke with Trixie about an order I was trying to place. It was my first order with Baleaf and I was unsuccessful in activating the promotional code for a first-time order discount. When I... もっと見る
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Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... もっと見る
企業が回答しました
Knowledgeable and willing to spend time to ensure customer satisfaction ... Baleaf Sports should be glad to have him representing the company! I only wish the customer service folks at other companie... もっと見る
企業が回答しました
企業情報
当該企業による記述
Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
連絡先
4.3
優良
547件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Items delivered on time
Items delivered on time. Team follows up to ensure delivery.
2024年8月20日
自発的なレビュー
Baleaf Sports からの回答
We’re pleased to hear that your items were delivered on time. Our team is dedicated to ensuring timely delivery and will continue to follow up to make sure everything goes smoothly.
Love these capris
I’m very impressed with this company and their Laureate UPF50+ DWR Pocketed Capris. I ordered 3 pairs and after a few weeks of waiting I only received one pair. I contacted the company and they informed me the other two colors were out of stock. They offered to refund my money or wait for new stock. I chose to wait and they credited me 10% off my initial order for the delay. I’m a size 2 and I ordered an extra small. They fit perfectly, are extremely comfortable, are wrinkle free after hours of wear and cool in warm weather. I washed according to the directions and they remained wrinkle free. Great product and company. I will remain a life long customer.
2024年8月8日
自発的なレビュー
Baleaf Sports からの回答
Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that you’re enjoying your Laureate UPF50+ DWR Pocketed Capris and that they meet your expectations for comfort and fit. We look forward to serving you again in the future!
The customer service called me right…
The customer service called me right back and took care of my issue! So nice for a change!!
2024年8月23日
自発的なレビュー
Baleaf Sports からの回答
Glad to hear that you had a positive experience with customer service!
phone return process was easy
the online return process was not too friendly. The return call was timely and very easy.
Thank you. I will be reordering.
Ann Papouchis
2024年8月23日
自発的なレビュー
Baleaf Sports からの回答
Glad to hear the return call was helpful. We’ll work on improving the online return process. If you need any assistance with your reorder, feel free to reach out!
Goo service
I had a very good service with Baleaf and their product are high quality. I will buy their product again.
2024年8月18日
自発的なレビュー
Baleaf Sports からの回答
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that you’re satisfied with the quality of our products.
I had an answer back to my query about…
I had an answer back to my query about my order immediately.
Such a great timely response, and I was given the choice of what I wanted to do with my order .
This is how to run a business.
2024年8月18日
自発的なレビュー
Baleaf Sports からの回答
Thank you so much for your kind words! I’m delighted to hear that you were pleased with the timely response and the options provided for your order.
Aaron was really great about responding…
Aaron was really great about responding quickly and helping me with my order
2024年8月12日
自発的なレビュー
Baleaf Sports からの回答
Thank you so much for your kind words about Aaron! We’re thrilled to hear that he was able to assist you quickly and effectively with your order. We’ll be sure to pass along your compliments to him.
Incorrect shipping address corrected
After completing order, I realized the shipping address was incorrect. I was not unable to access my account. Password issue. Using the contact us function, I was able to get help. Address was corrected. This was taken care of in minutes. I was so relieved.
2024年8月8日
自発的なレビュー
Baleaf Sports からの回答
Our goal is always to ensure our customers receive the best possible support, and we’re glad we could help you in this situation.
Baleaf Sports からの回答
Thank you for your feedback! We're glad to hear that you find our system easy to use and navigate.
Very happy!
Just received my knee length skorts and Bermuda shorts. Love them. Great fit, fabric and feel.
2024年7月24日
自発的なレビュー
Baleaf Sports からの回答
Your satisfaction is our top priority, and we’re thrilled that our products met your expectations.
I love all of my Baleaf clothing…
I love all of my Baleaf clothing purchases. I recently had a return snd it was simple and fast!
2024年8月3日
自発的なレビュー
Baleaf Sports からの回答
Our goal is always to provide the best products and service to our customers, and it’s great to know we’ve met your expectations.
On June 29 I placed and paid for an…
On June 29 I placed and paid for an order. 15 days later it had not arrived. I called and surprisingly someone answered. Customer service apologized and told me it was on backorder. They were sorry they had not notified me to inform me. I was assured the merchandise would arrive at the end of July. Nope. Fortunately, I paid with PayPal who refunded my money immediately.
2024年6月29日
自発的なレビュー
Baleaf Sports からの回答
Thank you for your patience and for bringing this to our attention. I’m truly sorry for the inconvenience and lack of communication regarding your order.
We are doing our best to resolve this situation and ensure a smoother experience in the future. Please check your email for the resolution we have provided regarding your order.
The follow up to a request was…
The follow up to a request was immediate and helpful.
Also, the product is quality and very reasonable.
Thanks to Arjay for such great customer service.
DC
2024年8月1日
自発的なレビュー
Baleaf Sports からの回答
Thank you for your kind words and feedback! We're delighted to hear that you found the follow-up to your request immediate and helpful, and that you're pleased with the quality and value of our product.
I’ll make sure to pass on your thanks to Arjay for the excellent customer service.
Baleaf Sports からの回答
Thank you for your feedback! We’re thrilled to hear that the shorts are comfortable and fit well.
Baleaf Sports からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with the product, delivery speed, quality, and price.
Your satisfaction is our top priority, and we’re delighted that we could meet your expectations.
Love shorts but long wait & not best quality
I love these shorts but had to wait for them for about a month & when they arrived the inside seam on one leg had a tuck in it. Both pair were this way. Noticeable because of the lightweight material. Quality is not the best but very comfortable & love the length.
2024年6月20日
Baleaf Sports からの回答
Thank you for your feedback and for letting us know about the issue with the inside seam on your shorts. I’m sorry to hear about the tuck in the seam and any inconvenience this has caused.
We’re glad to hear that you love the length and find them comfortable. Your feedback on the quality is valuable to us, and we will make sure to pass it along to our product team for review.
I highly recommend that product.
Baleaf is a modest athletic skirt. I wear them almost every day. You get modest and comfort all in one.
2024年7月29日
自発的なレビュー
Baleaf Sports からの回答
I'm glad to hear you find Baleaf athletic skirts both modest and comfortable! They do have a great combination of style and functionality. If you ever need more recommendations or have any questions, feel free to ask!
I love Baleaf!
I love Baleaf!! The tank top was exactly what I was looking for. The top is so comfortable, and easy to move in.
2024年6月26日
自発的なレビュー
Baleaf Sports からの回答
Thank you so much for your kind words and for sharing your positive experience with Baleaf! We are thrilled to hear that the tank top was exactly what you were looking for and that you find it comfortable and easy to move in.
Customer service is completely non-existent.
Customer service is completely non-existent. I ordered two pairs of capris. At first the online tracker said the order was delayed with no further details, so I sent an email asking when I might expect to see the order. ZERO response. I followed up, again ZERO response. Then suddenly there was a notice of delivery however one pair was missing. I checked online and it says "partially delivered" which really doesn't help me, so I sent another email letting them know I'd received one of the two pairs and I asked when I could expect to get the second pair. ZERO response. Just horrible service. If I hadn't received one pair, I would be thinking that this was a total scam. I will never again order from them and will let everyone I know not to as well.
2024年7月25日
自発的なレビュー
Baleaf Sports からの回答
Please know that this is not the level of service we strive to provide. We deeply apologize for the inconvenience you have faced. To resolve your concern, we have sent an email with detailed information regarding the status of your missing pair of capris.
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