I always enjoy going into Balfes Bikes because I know that, whatever the issue, it will always be solved fast and without fuss. I always leave knowing more than when I went in. Many thanks, Geoff P... もっと見る
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Thanks Balfe's Bikes i had a nut and bolt that had a bad thread for my cycle they had a rummage around and found me a spare that fitted great .... by mistake had forgotten my wallet and phone so they... もっと見る
Wow! Paul A of Streatham Balfe was exceptional with his advice, guidance, cycling information, patience and professionalism. As a cyclist who just rides with no proficiency, he was the right perso... もっと見る
The customer service is often good, although one guy at the Streatham branch started sorting out my online purchase, then broke off to serve someone else, and just left me standing there. Train him... もっと見る
企業が回答しました
企業情報
Balfe's Bikes - Streatham について
当該企業による記述
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
当該企業による記述
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
連絡先
87 Streatham Hill, Streatham, SW2 4UB, London, 英国
- 020 8671 1984
4.5
優良
896件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service was so quick and staff were…
Service was so quick and staff were really lovely and helpful.
2025年9月26日
Balfe's Bikes - Streatham からの回答
We appreciate your feedback! We're happy to hear that our Streatham team offered quick service and was lovely and helpful during your visit. Kind regards, Balfes Bikes
Balfe's Bikes - Streatham からの回答
We're happy to hear that you had a great experience with our Streatham team. Thank you for your recommendation; we appreciate it! Kind regards, Balfes Bikes
I had the most brilliant experience…
I had the most brilliant experience getting my bar tape done, and installing mudguards on my bicycle. Thanks to the expert bar tape work of Craig, the patience, expertise and great customer service of Paul and Russ; especially with the mudguard. A fantastic team with incredible product knowledge and great customers service.
2025年9月19日
Balfe's Bikes - Streatham からの回答
We're happy to hear that you had such a brilliant experience! We appreciate your positive feedback regarding the bar tape and mudguard installation. It's great to know that our Streatham team's expertise and customer service met your expectations. Kind regards, Balfes Bikes
The customer service is often good
The customer service is often good, although one guy at the Streatham branch started sorting out my online purchase, then broke off to serve someone else, and just left me standing there. Train him or replace him?
I’ll see if the service at the Peckham branch is better, because I like Balfes.
I can say that Balfe’s beats Evans Cycles for online retail service.
2025年9月17日
Balfe's Bikes - Streatham からの回答
We appreciate your feedback. We're sorry your experience at the Streatham branch was not ideal. We will address this internally to ensure better service consistency. We hope your visit to the Peckham branch is more satisfactory. We're glad to know you rate our online service highly. Kind regards, Balfes Bikes
Great customer service
The team were great in servicing my bike. Although something wasn't right after the initial service, they did their best to make the corrections and rectify it as soon as possible.
2025年9月12日
Balfe's Bikes - Streatham からの回答
We appreciate your feedback and are pleased that our Streatham team provided great service. We're glad we could promptly correct the issue after the initial service to your satisfaction. Kind regards, Balfes Bikes
Friendly helpful staff
Friendly helpful staff. Serviced my bike within 2 hours of booking and taking it in. Great
2025年9月16日
Balfe's Bikes - Streatham からの回答
We're happy to hear that our Streatham team was helpful and friendly! We appreciate you mentioning the quick service. Thank you for your positive feedback. Kind regards, Balfes Bikes
Great service and really knowledgeable…
Great service and really knowledgeable Bike people. what more could you ask for.
2025年9月5日
Balfe's Bikes - Streatham からの回答
We're happy you received great service from our knowledgeable Streatham team! It's wonderful to know we met your expectations. Thanks for your feedback. Kind regards, Balfes Bikes
Good work….
2025年9月8日
Balfe's Bikes - Streatham からの回答
Thanks so much for the kind words! We're really glad to hear you were happy with our service at our Streatham store. If there's anything else we can help with down the line, don't hesitate to reach out. Kind regards, Balfes Bikes
Recently bought a new road bike
Recently bought a new road bike. Great friendly, knowledgeable staff and excellent customer service.
2025年9月8日
Balfe's Bikes - Streatham からの回答
We're happy to hear that you had a great experience with our knowledgeable Streatham staff and excellent customer service while buying your new road bike. Thanks for your feedback! Kind regards, Balfes Bikes
Great staff with knowledge to match.
The staff are very friendly, knowledgeable and helpful.
2025年9月3日
Balfe's Bikes - Streatham からの回答
We appreciate your kind words! We're happy to hear that our Streatham team were friendly, knowledgeable, and helpful during your visit. Kind regards, Balfes Bikes
Craig was so helpful!!
Craig was so helpful!!! Thanks so much for such a positive experience, even though I didn’t end up buying the M bike, I went to another Balfe’s bikes to try the L and brought it. Not sure I would have made a decision so fast without Craig’s advice.
2025年8月31日
自発的なレビュー
Balfe's Bikes - Streatham からの回答
We're happy to hear that you had such a positive experience! We appreciate you sharing how helpful our advice was in making your decision, even though you purchased your bike at another location. Thanks for your feedback! Kind regards, Balfes Bikes
Atendimento muito bom e rapido
2025年8月21日
Balfe's Bikes - Streatham からの回答
Thank you for the great review! We're really pleased to hear you were happy with the speed and quality of the service. We appreciate your support and hope to see you again soon! Kind regards, Balfes Bikes
Balfe's Bikes - Streatham からの回答
Hi,
Apologies we did not meet your expectations on this occasion.
Excellent service and gear replacement
On time, helpful, communicative, and now the bike runs great!
2025年7月20日
Balfe's Bikes - Streatham からの回答
We're happy to hear that our service was helpful and communicative, and your bike is running well! Thank you for your positive feedback. Kind regards, Balfes Bikes
Great team, great service!
The team at the Streatham location were brilliant as always! They took time to add my rear rack on securely. I really appreciate how welcoming they are as a novice cyclist.
2025年7月22日
Balfe's Bikes - Streatham からの回答
We're happy to hear that our team at the Streatham location provided such excellent service! It's great to know that you felt welcomed, and we appreciate your positive feedback regarding the rear rack fitting. Kind regards, Balfes Bikes
Balfe's Bikes - Streatham からの回答
We're happy to hear that you're pleased with our work! Thank you for your kind words and positive feedback; we appreciate it. Kind regards, Balfes Bikes
Helpful, happy Bike Gurus
I took my bike in as was having issues with gears that I couldn't figure out for myself. The guys at Bales Streatham were brilliant- so helpful and knowledgeable. They resolved the problem, were chatty and were never patronising which is one of the main problem with bike shops generally.
I can't rate this shop and the geezers inside highly enough!
2025年7月10日
自発的なレビュー
Balfe's Bikes - Streatham からの回答
We're happy to hear that our team was helpful in resolving your bike's gear issues. We appreciate your positive feedback and are glad you enjoyed your experience in our shop. Thank you!
Brilliant service and advice.
2025年7月6日
Balfe's Bikes - Streatham からの回答
We are delighted to hear you found our service and advice helpful. Thank you for sharing your positive experience with us.
Good shop & online experience
2025年6月29日
Balfe's Bikes - Streatham からの回答
We're glad you enjoyed your experience both in our shop and online. Thank you for sharing your positive feedback with us! Kind regards, Balfes Bikes
Great bike shopping experience
Immediately felt comfortable when I walked in. Staff pleasant and friendly but not pushy. Had been to 4 other bike stores but didn't buy from them as they either instantly assumed I'd want a 'ladies' bike or tried to flog me the most expensive bikes. Craig who dealt with me was super helpful and professional. He made the experience easy and stress-free. Bought the bike and the whole kit. Will definitely go back when I want an upgrade and recommend Balfes Streatham to everyone.
2025年6月8日
Balfe's Bikes - Streatham からの回答
We're happy to hear that you felt comfortable in our store and that the team was helpful. We aim to provide a stress-free experience and are so glad you found the perfect bike and kit. Thank you for your recommendation!
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