My dog just started having seizures 3…
My dog just started having seizures 3 weeks ago which I had to take her to Triangle Vet Hospital and they put her on seizure medication. I was told to take her back for bloodwork at her normal veterinarian 2 weeks later. On February 26th I had to drop her off at Banfield for bloodwork and a comprehensive exam. Dr.Jones called me to tell me her blood work was normal and that they did not carry her seizure medicine and I could purchase it through chewy.com and that she was ready for pick up. I went and got her and once I got home, I looked her seizure medication up on chewy.com which is a liquid solution and they did not carry it so I called Banfield back and they pulled her notes up and said that there was a prescription that I could take to the pharmacy and I said well why didn’t y’all give it to me? The receptionist told me she didn’t know why it wasn’t given to me. I was told they could email it to me so I had them do that and I printed it and come to find out there wasn’t even a doctors signature on it. I called Costco to see if they had that medication in stock and they didn’t which they would have to order so I told them I had the prescription that they emailed me and I was told by Costco that was not a legal document. I had to call Banfield back to see if Dr. Jones would fax it over to Costco mind you this is February 26 which is on a Wednesday. I contacted Costco on Thursday, February 27 and they haven’t received anything so I had to call Banfield back to complain about the prescription not being faxed. They told me they would give her another message and said she was really busy. I asked if there were any other doctors in the office that day and I was told yes there was but this other doctor was doing surgeries all day and Dr. Jones was really busy. I said you mean to tell me there’s no one in the office That can fax that the Costco wouldn’t take but a couple seconds do you know they made me drive over there to pick it up so I specifically told them Dr. Jones would not be saying my dogs anymore and that I was on the verge of pulling my dogs out of Banfield which they have been going to for 14 years. It’s ridiculous. I have to wait for two days to get a prescription for a dog who needs their medication so if you take your dog to Banfield, do not see Dr. Jones. I’m just warning you now.
