I just had the WORST experience I have…
I just had the WORST experience I have ever had with a vet clinic at your Kingwood facility located at 4521 Kingwood Drive. On June 2, 2026 I noticed my little dog's ear was swollen and somewhat firm. I got online to make an appointment at your Kingwood location as my dog's usual vet is in downtown Houston and not available. I made the appointment for 5:00 pm. I showed up on time and with my pet's records (on my phone) and I was told their "system was down" and my pet could not be seen. I was asked if I could "drop him off in the morning." I said I was not sure if it was an emergency and that I couldn't really come back in the morning.
I then asked why the vet could not see my dog without the computer working, as this did not make any sense. She said she could not pull up procedures or prices. Is there not a system in place at Banfield where vets can see sick or injured animals and then call in to corporate for prices or bill the next day? The woman behind the counter talking to me was clearly frustrated and got very annoyed with me and I told her I just did not understand her poor attitude. My dog is clearly injured or sick and he needed help. She said the doctor was on the phone and I could just wait to talk to her, but there was nothing she could do. I told her when I am at work and my computers are down or the internet is not working, I can still take care of my clients. If your system is so sensitive that sick or injured pets cannot be seen with a "down system", you all need a new system for emergencies or you should not be in the pet health business.
That counter clerk was so rude, unsympathetic, and uncaring that I just left to find a new after-hours vet/hospital. I will never go back to nor recommend a Banfield clinic nor the vet at that clinic. That location and the staff should not be in the pet healthcare business.
I did call the 800 number for Banfield customer service and the gentleman who answered the phone and talked to me about my experience was very kind and understanding and he was amazing. That man deserves a raise and a promotion, but the entire Kingwood staff should be fired.