Barons Farnborough BMW レビュー 

Thank you to Matt Gilbert for the great service he provided when buying my BMW. He was very knowledgeable about the car and kept me updated throughout the whole process. Thank you!

I had an absolutely fantastic experience at Farnborough, all thanks to Matthew Gilbert! He went above and beyond to answer all my (many!) questions, and kept me updated every step of the way. The whole process—from the sale to the pick-up—was smooth, stress-free, and seamless. Couldn’t be happier!

Collected my BMW X4 M sports car from Farnborough dealership. It was great having Mr. Matt who handled from day one. He was friendly and helpful. Wish him good luck coming days.

Painful and misleading service buying a nearly new BMW 5 series touring. I saw this car advertised online from Group 1 BMW Farnborough. I enquired and was told by Richard that as advertised, this car has done 3000 miles only. I also asked if this car was the latest face lifted model. He answered with an emphatic yes, most certainly. On this basis, I paid a £1000 deposit which I was told would be entirely refundable should I not be happy on collecting the vehicle. Just before I was due to collect the vehicle, I was sent a video. To my horror, it turned out to have 6000 miles on the clock, not the 3000 advertised and even worse, not the latest model as promised but an obsolete model. On this basis, I cancelled the order. To date, I have made 5 phone calls to ask for my deposit to be refunded. On all occasions, I was told somebody would phone me back. Nobody ever has to date. A week ago I received a text to say my deposit was going to be processed within 3 to 5 days. To date, not received it.
This was meant to be a pleasurable experience. Sadly the exact opposite
I can now update to say that at long last, after countless phone calls, the money has been refunded

Matt Gilbert managed the sale of my BMW. He was excellent and even dropped me off at the local train station. The process from the moment I met him was handled professionally and the payment went through quickly. He advised me of all the things to take care of once the sale went through and he followed up and kept me updated throughout the process. I highly recommend Matt.

Bought a BMW 530d from this dealership - on the very day of collection there was an issue before even driving it out of their car park. (loud screeching sound from one of the wheels) i showed the salesman this issue, and I was told not to worry as the BMW warranty will cover it at any BMW dealership. - had the car inspected within a few weeks at another BMW dealership near my home, was quoted approx. £2100 in repairs (some urgent, others not urgent) - they stated that the dealership i bought it from needed to contact them to approve the free repair of the issues.

This was followed by back and forth emails and suddenly I get ignored for several weeks. I've chased it with BMW head office and they are now only willing to reimburse me with £270 out of "goodwill".

I decided to buy from an approved used dealership to avoid these kinds of issues, but all they have to say is that the issues are mainly "wear and tear". It's interesting how they were extremely responsive until the car was sold. Would avoid them.

Terrible. Don't even pick up the phone. Charges you for courtesy car. In a location that doesn't have public transport so have to use cab.

Just bought a new car via Matt Gilbert - i walked in looking for an X5 and bought a far better suited to my needs M340i x-drive touring and got a very focussed, customer centric experience i am very very happy with. Car is great, deal competitive and Matt stayed late just to deliver as i got tied up getting there! Rock star and big thanks to Neil Collins too for his help on Saturday and today. Thanks again guys, i will be back for sure and recommend to all as a great dealership!

Just been to Ash vale service Department, to collect my 2016 3 series. After dropping it off I returned home with a loan car, so was in no hurry. I was sent a Video report during the day from the technician and a phone call from Louis to advise of a brake fluid change needed. Job was completed and car was ready at end of my day. Great service from Louis and team at Ash vale service centre. The drive home was awesome..Thank you.

DO NOT BUY A USED CAR FROM BARONS (GROUP ONE) WITHOUT READING THIS.

IN FEBRUARY AFTER A LONG SEARCH WE BOUGHT A USED BMW440 CONVERTIBLE FROM BARONS FARNBOROUGH FOR MY WIFE. WE MISTAKENLY THOUGHT BUYING FROM MAIN DEALER WOULD GIVE US PEACE OF MIND AND A GENUINE ORIGINAL CAR WHICH GIVEN THE LOW MILEAGE WE SHOULD HAVE GOT. SHORTLY AFTER BUYING IT WE NOTICED THE ENGINE KNOCKING WHEN STARTING FROM COLD BUT AS THIS WAS A SECOND CAR AND NOT USED A LOT WE THOUGHT IT WOULD GO WITH USE. UNFORTUNATELY IT DID NOT, AND RESULTED IN A MAJOR ENGINE REBUILD, EVERYTHING FROM THE BLOCK UPWARDS WAS REPLACED. FORTUNATELY IT WAS COVERED BY THE WARRANTY, HOWEVER, IT DID MEAN THAT THE CAR WAS OFF THE ROAD FOR OVER A MONTH WHILE DIAGNOSIS AND REPAIR WAS COMPLETED AND WE WOULD RATHER HAVE HAD THE CAR AS ORIGINAL.

MY MAIN COMPLAINT ABOUT THIS DEALER THOUGH IS THE WAY PREVIOUS DAMAGE WAS CONCEALED PURELY TO MAKE THE CAR LOOK GOOD AT POINT OF SALE.

THE FIRST TIME WE WASHED IT WE NOTICED THAT THE FRONT BUMPER HAD BEEN POORLY REPAIRED, WHILST THAT WAS DISAPPOINTING WORSE WAS TO COME.

WHEN LOOKING FOR A CAR ONE THING WE WANTED WAS DIAMOND CUT ALLOY WHEELS AND THIS ONE WAS THE SPEC WE WANTED. BUT AFTER 3 MONTHS AND LESS THAN 2000 MILES WE NOTICED LACQUER WAS PEELING FROM THE WHEELS. ON CLOSER INSPECTION WE REALISED THAT ALL 4 WHEELS HAD BEEN DAMAGED PREVIOUSLY, AND RATHER THAN REPAIR PROPERLY A CHEAP BODGE UP JOB WAS DONE. SO MUCH METAL HAD BEEN GROUND OFF THE WHEELS IT IS NOW IMPOSSIBLE TO REPAIR PROPERLY. THERE IS A PROCESS FOR REPAIRING DIAMOND CUT WHEELS, AND IT WAS NOT THE ONE ADOPTED BY BARONS.

I CONTACTED BARONS AND WAS ASKED WHAT I WANTED AND TO BRING THE CAR IN FOR INSPECTION WHEN THEIR WHEEL GUY WAS THERE. I TOLD THEM I WANTED NEW WHEELS AS THESE WERE BEYOND CORRECT REPAIR. AFTER A WASTED DAY AND 200 MILE ROUND TRIP THEY OFFERED TO REPAIR IN THE SAME MANNER THEY HAD DONE PREVIOUSLY, WHICH WAS COMPLETELY UNACCEPTABLE GIVEN ITS NOT THE CORRECT WAY TO REPAIR THESE WHEELS AND IN ALL LIKELIHOOD WOULD ONLY LAST 2-3 MONTHS AGAIN.

I ASKED FOR NEW WHEELS WHICH THEY REFUSED. THEY DID HOWEVER OFFER TO SELL ME NEW WHEELS AT £3000, WHICH TO RUB SALT INTO THE WOUND WAS MORE EXPENSIVE THAN MY LOCAL BMW DEALER QUOTED.

IRONICALLY, THEY DID OFFER TO SELL ME WHEEL INSURANCE WHEN WE BOUGHT THE CAR, NO DOUBT ANY CLAIM WOULD HAVE BEEN REJECTED GIVEN PREVIOUS DAMAGE AND POOR REPAIR.
WE PAID A PREMIUM FOR THIS CAR FROM A SO CALLED BMW APPROVED DEALER WHEN IN ACTUAL FACT THE REPAIRS CARRIED OUT WE COULD HAVE GOT FROM ANY OLD BACK STREET GARAGE.
OF COURSE I APPRECIATE ITS BUYER BEWARE BUT THE LACK OF INTEREST IN CORRECTING THE ISSUE WAS APPALLING. ITS FAIR TO ASSUME WE WONT BE BUYING OUR NEXT BMW FROM BARONS AND URGE ANY POTENTIAL BUYER TO BE VERY CAREFUL AT THIS LOCATION.

I bought my BMW X5 in 2020 from Barons. The sale went well and service was very good at the time of the purchase. It was 3 years old car but I was buying from approved dealership and was reassured it was properly checked and it is in perfect condition. When I took it for the service I was told that each wheel had a different tyre on. Then after the car wash, the paint started peeling from the front bumper. I was told by the paint shop that the car was more likely in the accident. When I complained to BMW Barons, I was told that it passed their standard check.
Beginning of 2020 they contacted me to purchase my car back. I didn't take their offer however after few months I decided to sell it and tried to contact them. I left few messages but noone called back. Even if they were not interested, it would be polite to call back the client and say that rather than ignoring me. The customer service is very poor unless they are interested in selling or buying from you. So don't trust the words 'dealer approved' as by the look of it they have lower standards than any other local garages. I eventually received very good offer from local garage for my car and the sale and customer care was sport on.

I ordered my new BMW 745LE M Sports from them and Nick the sales person was a fantastic person to deal with and would recommend asking for him if your thinking of getting a new car from them.

I have been trying for 2 days solid, every 15 mins to get hold of parts, and they won’t even answer the phone, I tried sales and they couldn’t get the parts dept either. Shocking from a main dealer.

Avoid, they will say anything to avoid warranty work. Had a seam split on a seat which they said may have been caused by sitting on it wrongly. They eventually sorted it.

Also had peeling lacquer (common mini problem). Initially said it was because it had been jet washed, then said it was a stone chip. I then heard them joking about it in the office whilst I was in the reception. I have rarely seen this level of unprofessionalism.

I have dealt with the sales Team twice now over a six month period and found them to be better than anywhere else I have been. Simon was brilliant and Matt George his Manager, was excellent. I personally cannot fault them in anyway and would recommend them to everyone I know.

Sanjeev Sa*** (Servicing at the Ashe Vale branch)

I am not one to leave reviews however this guy deserves one hands down!

I wanted to personally mention and thank Sanjeev for his customer service! He is a credit to the Ash Vale firm. He made my customer experience second to none. He gave me frequent updates on my service throughout the day via both phone and email, he made me feel at ease and has 100% changed my mind about leaving BMW as a whole.

Shout out to him!!

Having bought and owned a number of BMWs this dealership is the only one where I was completely dismissed. Awful salesman who wasn't interested at all and told me to go elsewhere because the car I wanted to look at had a very long wait. Awful experience.

I did get a call from the dealership manager who promised to organise a test drive, but never got the email.

Since then went to Audi Farnborough and ordered a car there. Audi dealership was a world apart. Amazing staff who were welcoming and helpful beyond what I'd expect. What a difference

Just had my first service on my X1 at the dealership. I am seriously underwhelmed at the entire experience. Having just moved to this area, I thought that BMW would provide the same level of service through all of its dealerships - how wrong I was.

From the off, I booked in for the service, but was not informed that the servicing would take place off site and away from the main dealership. I arrived in Farnborough at the allotted time and was told I had to go to Ash, 3 or 4 miles away.

At the time of booking I asked could the car be collected, but was told that they did not offer this service. Today I discovered that they do provide loan cars, but I was not advised of this. Instead, I had to sit and wait for almost 2 hours, while the staff in the reception area strolled around joking with each other and not wearing masks. I wore mine for the entire wait time as a courtesy to protect not only myself but their staff and other visitors. Signs up all over the place that masks must be worn, but it seems that that rule does not apply to them.

I saw my car being returned to the front reception by a gloveless, maskless driver and my key handed over to the receptionist. I asked why the driver was not wearing a mask or gloves, to which the receptionist replied, 'I don't know'. I told her to go find out and to arrange for my car to be sanitised. She disappeared for 2 minutes and spoke to the driver concerned, came back and told me that the service manager had a word. Absolute nonsense as the back office has windows and I saw the interaction. I could not be bothered to pursue this, customer service, safeguarding and professionalism is quite obviously an alien concept here and I will not be returning any time soon.

I guess that I must have been spoiled by the BMW dealership in Salisbury where I bought my car, where the entire dealership is on one site and throughout that process I was impressed by their very high level of customer service.

Barons, if you want to see how BMW customer service works, I suggest you take a visit to Marshalls of Salisbury. Despite the distance, they will in future be handling all my service needs.

I purchased an X5 in May this year from Tom Dodd at Barons Farnborough BMW. Tom provided an excellent service right from the first phone call through to us collecting the car and any queries that we had after the sale. A perfect experience, which I find is very rare these days.

I had my Mini serviced along with the MOT in September. On booking this service I was not offered a courtesy car and when I queried this a couple of days before the appointment I was told it wasn’t an option and as the car would be with them all day I would need to make my own arrangements to and from the dealership-so not a good start! On dropping off the car, I was instructed to use their check in machine as they are now paperless but unfortunately everyone had disappeared when I had trouble with the machine not working properly and couldn’t drop off the key. On querying a rough time for pick up I was told before 5pm?!? I was phoned later for permission to fit new wiper blades as mine had split but otherwise everything else was ok. However after taking the car home I discovered when it next rained that the wiper blades were still split-they had forgotten to change them. I also discovered the locking wheel but was missing. I contacted the dealership and was told to bring it back in and they would fit them for free and look for the locking wheel but ‘Fitting for free’ still meant nearly £60 for wiper blades and the locking wheel nut was not found. This wasn’t their fault as they use a universal wheel nut-so i can only conclude it must have just vanished by itself. Will not be using this dealership again!