Batleydiy 

Asked to cancel order they said they would but then havent refunded or replied since

I so regret not reading reviews on Batley. Placed another order and paid money. Then they advised a few items weren't in stock. We cancelled order as we could not delay. Waiting 6 weeks for a refund to come through and still notging. Appalling customer service.

I placed an order online in middle of March. They took my money and then NOTHING. They have not delivered the order, they do not reply to emails and the telephone goes straight to answerphone. I managed to leave a message once by phoning very early but no response. They are now in breach of contract and I will be taking the matter further if I have not received my goods or they have given a refund.

Ordered the beginning of March still waiting for my order. been told I'll be updated when it's been shipped. Nothing. Thinking more and more I've been robbed. Really disappointed, was an expensive purchase for myself and my daughter and we don't have money to lose.

Never received my item - phoned several times but no one answers the phone - left a message for them to call me back and nothing!! Luckily I paid with paypal so have opened a dispute to get my money back so buyers beware - terrible company who clearly dont care once they get your cash - wish I had checked all the poor reviews here before ordering!!

**UPDATE**

paypal found in my favour and are issuing a refund - total waste of time and do NOT recommend this company

It was a very good experience with swift customer service, i ordered some paints on the website for collection, went for it after a couple of days and it was waiting for me.

A late, then failing to deliver the goods as ordered. Batley DIY delivered only 4 cans of Cuprinol paint and this was two weeks late. They promised to 'look into' the short delivery and that was 7 days ago. Nothing has happened and now their phone is unavailable. I have started proceedings to recover the payment with my Credit card supplier

Terrible company and customer service.
Ordered paint the 4th March. Tried to be delivered 14th March but was leaking. So drive advised to refuse order. I contacted them and still no refund nearly 4 weeks on. This is ridiculous. They then said the order has been returned I gave them
The tracking number and it was delivered April 3rd. Doing there job for them. It is really bad when they will not answer emails or phone. Very bad customer service and experience that I am
Still dealing with this.

Absolutely horrible experience.

Order placed 10th March but was never dispatched.

Contacted BatleyDIY x3 via phone and email after 2 weeks and my order was eventually delivered, but delivered unprotected and in broken packaging.

Communication with the company is shocking. They do not answer the phones or reply to voicemails. I received one email from them which was short, rude, no explanation for why my order had not been dispatched for 2 weeks, no apology, no indication of when my order would be delivered.

I honestly believe they would not have sent my order had I not chased them.

Fast response times, attention to detail. I'll definitely use their services again

I had a great experience shopping with BatleyDIY! Initially, I was a bit skeptical about ordering a cordless power drill online, but their excellent customer service quickly put my mind at ease. They were friendly, responsive, and addressed all my questions patiently. My order arrived exactly as promised—on time, well-packaged, and in perfect condition without any defects. I highly recommend them. I’ll certainly be ordering again.

I was a bit skeptical at first when I purchased a new kitchen sink and asked for it to be installed before I returned from my holiday. However, the company completely exceeded my expectations. Not only was the sink delivered as promised, but it was also professionally installed before I got back. It was such a pleasant surprise to return to a perfectly fitted sink without any issues or need for follow-up. Their communication, reliability, and attention to detail truly impressed me. I’m glad I trusted them and would definitely recommend their services. Great job!

How this company stay in business is beyond me. The worst business I have ever dealt with. I ordered a polished metal fireguard and received an item that looked like it had been salvaged from a skip. It wasn't in its original packaging and was heavily chipped, scratched and rusted in places. Some areas had even been touched up with some light silver spray paint. I took photos straight away and emailed them and got a response that they would look into it. After hearing nothing for days I emailed again and they said they would send a return postage label. In total it took a week and a half for them to send a label after I raised a claim on PayPal. I sent it back and they then refused the delivery. They have ignored all my emails since. Will be escalating the case to PayPal to get my money back.

Update: Within an hour of posting my review above, I received a phone all from Batley DIY saying that they see I have posted reviews about them online. They denied refusing the delivery (despite the tracking clearly showing a picture of the courier standing with the parcel outside their premises). They also said that they had processed the refund. Which is all lies as I still haven't had my refund. I expect they were trying to influence me to remove my review. I'm now awaiting Paypal to review the claim and issue my refund as Batley DIY are clearly never going to do it

Order arrived late. Ordered 1l of wood stain. What I received was 2 bags of mini candles. One bag was even opened! I'm awaiting a refund or the correct product. So far I haven't heard back from the company.
The company called me on Sunday. The same day I complained. They will rectify the problem immediately so other than a delay and about 200 candles I don't need, I'll get my requested item....all good and will do business again from them. Amazing g customer service.

Don’t bother with this company if you’re wanting fast delivery and communication. I placed an order over a week ago and it has yet to be dispatched. I’m needing to wrap up my DIY before the carpet guy comes on Tuesday and this company has really mucked me around.

Order arrived on time very happy with the service

Order failed to arrive in time listed, rang and they said order had been missed and would send out. Arrived in broken tube and all three lengths of trim snapped, rang to complain, said they had run out of correct packaging and was waiting for it to come in, then they would replace order, 7 days later no order and no communication from them, rang again was told they were unable to send out without chance of items being damaged again, so would refund, then they deducted £7 from refund for p&p. I rang and emailed to ask why I was paying p&p when I hadn't received anything? But no response. Total scam, suggest they get better courier or stop selling on line as they are incompetent at supply goods ordered

I ordered wallpaper in early January and 2 weeks later they told me it was out of stock so I asked for a refund.I tried to phone numerous times but nobody answers so I emailed and got the generic response 'it will be passed to the relevent dept'...no response so after 2 weeks I contacted my CC company who sorted it out for me,so thankfully I got my money back and purchased elsewhere. They now seem to have closed down and re-opened as online only but if their customer service doesn't improve they won't last long!

The people at Batley DIY that I spoke to originally were splendid and went out to get the order for me which was urgent. They sent it by Fedex and they lost it. We pursued it with Fedex and they admitted a problem and said go back to the firm who sent it (Batley DIY) and get your money back. Batley did nothing, all I got was from "Michael" that it was in hand, but no refund, so I went via PayPal and got my refund there. That 15% of revues have this flavour is not good. Hence the good work their staff initially did was rather wasted. How organisations act when things go wrong is pretty important.

I ordered a wallpaper that never arrived, after a lot of emails on 5 of December informed me that they will return the money in 10 working days and until today I didn't receive anything .