Bauernutrition レビュー 

Bauernutrition からの回答

2015年1月20日

Dear William,

Thank you for your compliments.

We are pleased to read that your shopping experience was enjoyable. Hope to see you soon on our website!

Best wishes

Bauernutrition からの回答

2015年1月6日

Hello Anthony.

I am extremely sorry for any inconvenience which has been caused.

I have reviewed your order and can see that our system automatically cancelled your second order as it was determined to be a duplicate of the first order. A refund was processed for the second order.

I can see that my colleague Bernadette has replied to your email and offered a goodwill gesture should you wish to place the order again.

Please do not hesitate to get back in touch if we can be of further assistance.

Kind Regards
Bauer Nutrition Support

Bauernutrition からの回答

2015年1月20日

Dear Anthony,

Thank you for your compliments. We are pleased to read that your shopping experience was enjoyable. Hope to see you soon on our website!

Best wishes

Bauernutrition からの回答

2015年1月20日

Dear Brad,

Thank you for your compliments.

We are pleased to read that your shopping experience was enjoyable. Hope to see you soon on our website!

Best wishes

Bauernutrition からの回答

2014年12月29日

Gentile cliente,

siamo estremamente dispiaciuti per quanto accaduto.
Visto che sono passati più di 10 giorni lavorativi possiaGentile cliente,

siamo estremamente dispiaciuti per quanto accaduto.
Visto che sono passati più di 10 giorni lavorativi possiamo considerare il pacchetto perso.
La preghimo di inviare una mail per confermare il suo indirizzo a cs@bauernutrition.com con
riferimento: case id: 149286.
Procederemo con un nuova spedizione con il tracciamento e le forniremo il codice di tracciamento stesso.

I nostri operatori di lingua Italiana sono disponibili nei giorni non festivi. Ci risulta lei abbia chiamato
il giorno di Natale.


Cordiali saluti,mo considerare il pacchetto perso.
La preghimo di inviare una mail per confermare il suo indirizzo a cs@bauernutrition.com con
riferimento: case id: 149286.
Procederemo con un nuova spedizione con il tracciamento e le forniremo il codice di tracciamento stesso.

I nostri operatori di lingua Italiana sono disponibili nei giorni non festivi. Ci risulta lei abbia chiamato
il giorno di Natale.


Cordiali saluti,

Bauernutrition からの回答

2014年12月29日

Bonjour,
Votre commande a été envoyée le 19 Décembre. Il se peut que ça prenne plus de temps à cause des vacances de noël. Veuillez compter 10 jours ouvrables à partir de la date d’envoi.
Cordialement

Bauernutrition からの回答

2014年12月29日

Many thanks for your positive feedback. Wishing you a wonderful New Year.

Bauernutrition からの回答

2014年12月29日

Bonjour, Nous vous remercions pour votre commentaire positif. Cordialement

Bauernutrition からの回答

2014年12月19日

Dear Roland,

Thanks a lot for your message. I can only apologize for the delay of your order. Due to the large amount of customers taking advantage of our Black Friday offer at the end of November, there has been a slight delay in processing orders. On average our customers receive their orders within 5 working days.

If there should be any further questions or problems, please do not hesitate to contact us by email: cs@bauernutrition.com or by calling our 24h hotline: +44-2087875981

Best wishes

Bauernutrition からの回答

2014年12月17日

Dear Marie,

Thanks a lot for your message. Your order has been shipped on the 11th of December and is therefore on its way for the fourth working day today. As stated on our website, most orders are received within 5 working days however it might take a couple of days extra especially during busy periods such as Christmas.

If there should be any further questions or problems, please do not hesitate to contact us by email: cs@bauernutrition.com or by calling our 24h hotline: +44-2087875981

Bauernutrition からの回答

2014年12月14日

Dear David,

I can only apologise for the delay of your order. Due to the large amount of customers taking advantage of our Black Friday offer, there has been a slight delay in processing orders. Usually orders are being processed and shipped within 24-48 hours.

If there should be any further questions or problems, please do not hesitate to contact us by email: cs@bauernutrition.com or by calling our 24h hotline: +44-2087875981

Once again I am extremely sorry for any inconvenience caused.

Bauernutrition からの回答

2014年12月10日

Dear Ruel ,

Thank you for your compliments. We are pleased to read that your shopping experience was enjoyable and you are happy with our products.

I just had a look at your two recent orders and I can see that you paid the same price as before for the same products. Maybe the price was different this time as you ordered an additional, different product?

To discuss this matter in more detail, please feel free to contact us by email: cs@bauernutrition.com or by calling our 24h hotline: +44-2087875981

Hope to see you soon on our website!

Best wishes

Bauernutrition からの回答

2014年12月5日

Cara Stefania

Il prodotto che le abbiamo spedito non e` scaduto e puo` essere utilizzato fino alla fine di Dicembre. Poiche` vogliamo che ogni cliente abbia un'esperienza il piu` positiva possibile, le offriamo due prodotti omaggio la prossima volta che ordinera` qualcosa con noi. Potra` effettuare l'ordine al telefono con uno dei nostri ragazzi del servizio clienti. Ci scusiamo per questo inconveniente.

Cordiali saluti

Bauernutrition からの回答

2014年12月2日

Hello Isaac,

I can only apologise for the issues regarding your order. Unfortunately this is the first time we hear from you that your order has not arrived until today, otherwise we would have already created a resend for you. According to your tracking number RU659240339GB, the item, posted on 22/10/14 has been passed to the overseas postal service for delivery in MEXICO (royalmail.com).

Please contact us by email: cs@bauernutrition.com or by calling our 24h hotline: +44-2087875981 so we can arrange a resend of your order or a refund.

Once again I am extremely sorry for any inconvenience caused.

Bauernutrition からの回答

2014年12月1日

Hello Sj,

I can only apologise for the issues regarding your order. It seems like there must have been a mix up in our warehouse with the result of you receiving the wrong product. I have now processed an additional shipment again today with the following tracking reference: LQ170383596GB (you can track your order on royalmail.com).

Please keep the first product we accidentally sent free of charge as a gesture of goodwill. By looking at the email history, I can see that your problem got lost in translation as we have no dutch speakers in the office and had to translate forth and back using google translate. Apologies for this misunderstanding!

If there should be any further questions or problems, please do not hesitate to contact us by email: cs@bauernutrition.com or by calling our 24h hotline: +44-2087875981

Once again I am extremely sorry for any inconvenience caused.

Bauernutrition からの回答

2014年11月24日

Bonjour Claude,

Merci pour votre commentaire positif. Nous sommes heureux de vous servir.

Nous faisons des promotions de temps en temps, nous vous tiendrons au courant.

Cordialement

Bauernutrition からの回答

2014年11月12日

Hello Simone,

I can only apologise for the issues regarding your order. We have just tried to contact you by phone but unfortunately you were not available so we send you an email.

If you could please let us know what exactly is missing from your order, we would be more than happy to resend the missing product (additionally we would add another product for free to your order as gesture of goodwill) or alternatively refund you for the missing product.

Once again I am extremely sorry for any inconvenience caused.

We are looking forward hearing from you.

Best wishes

Bauernutrition からの回答

2014年11月12日

Dear Alicia,

Thank you for your compliments. We are pleased to read that your shopping experience was enjoyable. Hope to see you soon on our website!

Best wishes

Bauernutrition からの回答

2014年11月12日

Dear Saeed,

Thank you for your compliments. We certainly take your comments very seriously and I have forwarded them to the relevant department.
Hope to see you soon on our website!

Best wishes

Bauernutrition からの回答

2014年11月7日

Grazie mille della sua splendida recensione, siamo felici di vedere che e` soddisfatta del nostro lavoro e dei nostri prodotti. A presto!