Beatport レビュー 226

I very embarrassingly managed to lose access to my Beatport account. Cory quickly handled it and got everything sorted. Thank you!

I had a great experience with Beatport support. I reached out regarding a chart issue and received a quick and helpful response. The team was proactive and even handled the update on their end, which made the whole process very smooth.

Really appreciate the efficiency and support.

Always hase some issues connecting to virtual dj. But customer service was great for any help regardless.

As usual, excellent attention to detail in helping me solve my issue, I cannot recommend the customer service at Beatport enough.
10/10

I recently had an issue with my account during the transition from Beatport, and I have to say, the customer service was outstanding.

Pauly was the one who helped me, and he went above and beyond to make sure everything was taken care of. He responded quickly, clearly explained the situation, and even provided a complimentary extension on my subscription, which really helped since I had an upcoming event.

It’s rare to find support like this. As a DJ, having reliable access to my music is critical, and thanks to Pauly, I wasn’t left stuck.

Highly recommend, not just for the platform, but for the level of customer care they provide.

The UI is so bad in mobile and desktop version. Man, trying to buy some tracks, always getting the message "could not validate your card", like why? 3 different cards, the info is correct all the websites are accepting it but Beatport is beatport. Also, the mobile app is so bad, functionality is counterintuitive, and you can't browse new releases, just whatever they recommend. Removing from playlist is so bad, you have to bulk select even if you want to delete 1 track. Can't believe this is NR 1 app for dj's and music producers.

I purchased a track twice by error and sorted out the issue by contacting support. Thanks!

I'm a new customer to beatport and I'm over the moon millions of tracks to choose from so easy to make playlists and teams up with my numark mixstream pro plus with ease highly recommended beatport to everyone who loves the best edm for a good price keep up the great work beatport yours sincerely neville

En terme de connexion, c'est catastrophique, instable ne fonctionne pas double lecture et j'en passe

I had some technical issues that I needed help with I called support at beatport and spoke to Jess. She worked diligently all day to find answers and resolutions to all of the issues that I was experiencing. She even noticed some things that I was not aware of. I can't think just enough for all the help and work she did today getting things in order for me with my downloads and my account. If you're reading this thanks again Jess appreciate all the help

Fantastic customer 1st service! I had accidentally made a purchase in an incorrect file format, reached out to Beatport's customer service to see if I could get it changed. There was no way to convert the file formats to what I needed, so they credited my account for the error that I myself made, and allowed me to repurchase the correct file format with the credits I received from my own mistake. Now THAT is looking out for your customers. Thank you so much Beatport!

Great support from Beatport! The team was incredibly fast and efficient in providing all the receipts I needed. The assistance was smooth, professional, and very responsive. Really appreciate the quick turnaround — excellent service!

Dieses Unternehmen bietet Testabos mit einem zusätzlichen Goodie, einer Lizenz für Traktor Play... Nett, wäre bereit beides auszuprobieren, also das passende! Trial ausgewählt, Daten angegeben, jede Menge Email bekommen. Funktioniert so lala , das Abo ist definitiv OK, nur wenn man wirklich etwas davon haben will.. braucht man das Abo für 29.99. jetzt der Haken, die Traktor Play Seriennummer habe ich immer noch nicht, der Support schläft süß und selig, von wegen in 24 Stunden. Dafür kam 3x der Hinweis das ich doch meine Goodies einlösen soll und sofort anfangen kann.. sofern ich die Seriennummer habe.. und auf die warte ich heute noch, das Ticket bei Zendesk ist weiterhin nicht bearbeitet, das Mittlere Abo witzlos für DJs...so macht man sich richtig unbeliebt , der Support ist ganz ehrlich frech, anstatt sich des Problems anzunehmen wird mehrfach nachgefragt ob man nicht alle Order durchgesehen hat, Screenshots der Mail die den Code enthalten soll.. Liebe Firma Beatport. Ihr seid nicht in der Lage Eure Angebote zu erfüllen, bekommt Euren Laden in dem Griff, anstatt die Kunden für Eure Fehler zu nerven.

Five star rating for Beatports customer support. Technical issues with changing from a monthly to a yearly subscription were solved fast and in a professional and friendly manner. I had one person of contact that took care of my case with accountability, additionally increasing my trust.

The website is difficult to use at times but their support team took care of me!

Very good customer service from Jess been using beatport almost from its starting days .Wishing them all the best in a future.

My experience with Beatport customer service has been thoroughly positive. Not only were they helpful in refunding me a few hours after the request, but they took active interest in finding out about the bug that led to the mistaken purchase. Thanks to Cory for taking care 🙏

Fast and friendly response! Very responsive and correct solution to my answers!