Bella Italia レビュー 

Had late lunch in longwell green branch from start to finish staff were lovely always working hard and so helpful and friendly . Food great but service makes this place served by Steve O always a pleasure .

Ordered the bruschetta for a starter. 2 thin slices of soggy bread with a bland tomato topping. We then ordered a prawn pasta. Sauce was totally tasteless. Not a fresh ingredient in sight. I ordered the vegetable calzone. The dough was thick, chewy and tough. Love to know when the dough was actually made? As for the filling. Clearly tinned mushrooms, with a small amount of peppers, onions and ( I think goats cheese) it filled about a quarter of calzone. It had like a shop bought sweet onion chutney over the veg. It must be the worst Italian food we’ve ever eaten. Overpriced slop.

We had a lovely meal here, served by Millie who was super attentive and helpful. I will be returning!

Went 19/04/2026 Liverpool.

The spagetti bolognese was bland, hardly any meat, sloppy sauce and cold. The staff dont look happy and they are not interested. Was way overpriced wont be returning.

Food was good service was excellent

Shehzad the server was amazing, he served us very well. The food was abselutely amazing. Would definatly recomend

I went to the Exeter Bella Italia yesterday for my friends birthday. The man that served us was so nice and i would definitely recommend the Exeter branch. great service

AVOID, AVOID, AVOID, AVOID, AVOID, AVOID!!!!!!

Hard Plastic in my spaghetti bolognaise (01/04/2026) almost chocked to death!!!!!

Ordered through Deliveroo who are also awful, got lots of apologies & partial refund from them, but Bella Italia Bolton have still not bothered to contact me to apologise & ask what happened? (so it doesn’t happen again) or even give me a goodwill gesture 😡😡😡😡😡

Had a family meal yesterday for my daughters 18th birthday, service was terrible! Had to wait ages for food , our drinks were left on another table so I had to get up and get them myself ! Very expensive to , and food not worth the prices ! We visited festival leisure park restaurant, staff were very unhelpful,

Went to the Salford Quays branch. Had a lovely meal, very tasty and well presented. Andy our waiter was very attentive without being overboard. Nothing was too much trouble for him, he made us feel very welcome. I used Tesco clubcard vouchers which made it a very cheaper experience.

My husband and I went for an early birthday lunch at Bella Italia, Bentley Bridge, Wednesfield, Wolverhampton. What a disappointment it was. The staff were very friendly, however the fod was disgusting. My husband had spaghetti Bolognese with garlic cibatta. The bread was ok but, the spaghetti Bolognese was bland, little tomato sauce, almost no meat and tasteless spaghetti. I had what was supposed to be a meat feast pizza. The chicken was out of a frozen bag , the meatballs I swear was made from sausage meat and tasteless. They were so tiny. Never seen meatballs this small in an Italian restaurant before. The base sauce was made from tomato ketchup, tasteless and sparse. Yukky. The cheese was non existent and flavourless. For £17.50 it was a rip off. The food is an insult to Italian cuisine. Should be shut down. Do not waste your time going there. You will feel disappointed and let down. Never again.

Absolutely awful experience! Service terrible, food awful! I am the unfussiest person but bruscetta dry, pasta dry and chips came when i had finished pasta.My friend's dinner was awful too!No apology. Pricey for what you get.

Bella Italia Festival leisure - Liviu was amazing ! Really nice guy and very friendly service! Quick and efficient!

Went to Bella Italia for breakfast on mother’s Day. The service was not good. My husband ordered a coffee when he got his breakfast and it arrived when he was nearly finished his breakfast. We then waited ten minutes and had to get the attention for one of the servers to pay for our meal. The servers and one of the chefs were so busy talking at the door of the cooking station, 4 of them. I managed to grab their attention when someone went to them and asked to be seated. Two people were so busy getting beers and taking them to the back. Extremely disappointing for a Mothers Day meal ☹️

Lovely meal not busy at all went during the day Danielar who was our waitress was lovely, very professional and polite, good prices too, def going back thank you ☺️

Be cautious when converting Tesco Clubcard points to Bella Italia

I converted my Tesco Clubcard points into vouchers for Bella Italia, assuming it would be easy to use them. Unfortunately, my experience was very frustrating.

The closest restaurant to me is in Stevenage, about 29 miles away. Before travelling, I tried many times to call the restaurant to confirm that Tesco Clubcard rewards were accepted every day. Each time I reached an automated answering system and could not speak to anyone.

Because I couldn’t get through, I had to drive all the way there to check in person. When I arrived, a staff member told me this is not the first time customers have complained about the phone system and that sometimes the phone does not even ring in the restaurant.

This was extremely inconvenient. Imagine bringing friends or family for a special occasion and only then discovering there might be an issue using the voucher.

If I had known about these difficulties beforehand, I would never have converted my Tesco Clubcard rewards to Bella Italia. I hope the company fixes their communication system and provides clearer information for customers.

Just sharing my experience so others can be aware before converting their points.

Terrible service!! staff are friendly until you say something is wrong then your treated like dirty, service took ages we was sat for 1h 30 minutes before any food was given. We could not catch a server at all they were all talking to each other or darting off, Couples that walked in after us was getting served and having there mains and leaving before we’d had anything. Food was meh and came to quite a big amount so quite disappointing would definitely not recommend or go again.

Went to the Stoke on trent restaurant at 12.00 before going to the theatre for the 2.00 afternoon show our order was taken at 12.10 and when our meal hadn't arrived by 12.55 I asked the waitress how much longer it would be , , it arrived at 1.10 , I asked her for some parmesan cheese and she sprinkled about half a teaspoon on my meal and rushed off ,it took us less than 5 minutes to eat our meal because the portions were so small, an absolute rip off , avoid at all costs.

My 17-year-old son and I were visiting England for the first time and chose Bella Italia near Paddington Station because they offered many gluten-free options. Unfortunately, what should have been a pleasant evening turned into a very disappointing experience.

The food itself was good and the atmosphere was acceptable. However, we were seated right next to a door where both guests and staff constantly passed through — despite the restaurant not being full. From the moment we sat down, we felt rushed. We were asked to order almost immediately, before we had even had time to properly look at the menu.

I asked what was gluten-free, and we were told to scan a QR code to access the gluten-free menu. The link never worked. I then asked the staff to explain the menu so I could understand what I was able to eat. Instead of helpful guidance, we received vague answers. When I asked why the risotto was not gluten-free, I was told it contained a “special rice” that was not gluten-free — which was confusing and poorly explained. That said, I do appreciate that they did not claim something was safe if they were not 100% certain.

We ordered several small plates and main courses and specifically asked for everything to be served at the same time. They agreed — but that did not happen. We also ordered drinks that never arrived and had to remind them. No one checked on us. No one asked if we wanted more drinks. Instead, staff came to clear plates that we had not even finished. Not a single smile. No sense of hospitality or service.

When they finally brought the bill, we had actually planned to order dessert. But by then, the experience had already been overshadowed by the lack of service and basic attentiveness.

If we had received even minimal attention, a smile, or any sense that they valued us as guests, we would happily have stayed longer and ordered more food and drinks. Instead, we left feeling rushed, unwelcome, and that the experience was not worth the money.

It felt like the priority was turning tables quickly rather than providing a good dining experience.

Very disappointing. What should have been a lovely evening was completely ruined.