Returned to bensons for purchase of second child’s bed, after purchasing first child’s bed in 2022, weeks wanted the exact same set up really, single bed mattress and headboard, and our order was on... もっと見る
企業が回答しました
所在地
所在地を変更Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
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Fantastic service from customer care and amazing service from John in the Aintree store !!! It was a pleasure doing business with him. Thank you John !!!
Be warned you have a 2 month wait for the wardrobe and if putting together yourself depending on the wardrobe weighs a ton. On opening the contents found the instructions were all in French and with p... もっと見る
企業が回答しました
Pleasant , helpful and knowledgable staff. The goods seem to be of good quality and the delivery men where polite and respectful.
企業情報
Bensons For Beds - Aintree について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, 英国
- 1515251782
4.8
優良
484件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Just a great experience and a pleasure…
Just a great experience and a pleasure buying
Off really professional staff very efficient and good at what they do I will be back again
2025年10月7日
Bensons For Beds - Aintree からの回答
We're happy you had such a great experience and found our staff professional and efficient. We appreciate your feedback and look forward to your return,
Megan at Customer Care
Bensons For Beds - Aintree からの回答
We appreciate your kind words! We are happy to provide great service and help without being too pushy. Thank you for your review – Lauryn at Customer Care 💜
Sales person was very friendly as well…
Sales person was very friendly as well as helpful. Wd were able to find what we wanted.
Lost one star due to transportation cost of delivery.
2025年10月10日
Bensons For Beds - Aintree からの回答
Thank you for your kind words about our sales team! We’re happy you found what you were looking for. We appreciate your feedback about the delivery cost and will take it into consideration. If there’s anything else we can do to help, just let us know!
Best Wishes,
Megan at Customer Care
Pleasant Experience
Lynsey was pleasant & helpful, and more importantly didn’t badger us as some salespeople do.
We’d spotted a bed on the last day of a sale but needed time to think about it and said if we were interested we may come back. My wife went back in the evening and Lynsey had all the paperwork ready.
Can’t comment on the bed as delivery next week but overall a helpful and unpressurised experience.
2025年10月2日
Bensons For Beds - Aintree からの回答
We're happy to hear that you found your experience helpful and unpressured. It's great to know that the preparation was beneficial. Thank you for your positive feedback, and we hope you enjoy your new bed next week,
Megan at Customer Care
Great knowledge and service
Made looking and choosing our new bed so easy, looking forward to it being delivered.
2025年10月9日
Bensons For Beds - Aintree からの回答
We're so glad we made choosing your new bed easy! We hope you love it, and we appreciate you looking forward to the delivery.
Take care, Megan at Customer Care
Great service from start to finish
2025年10月1日
Bensons For Beds - Aintree からの回答
Thank you for your kind words! We’re delighted you had a great experience from start to finish.
Best Wishes,
Megan
Bensons for Beds Customer Care
Bensons For Beds - Aintree からの回答
We are happy that our professional service and helpful staff met your needs. We appreciate your feedback!
Thank you,
Lauryn at Customer Care
Very pleased with our purchase
Very pleased with our purchases in the Aintree store, Liverpool. A very helpful member of staff was so friendly and gave us a lot of useful information regarding the items. Extremely happy with the price and quality. Not a shop I had considered but so pleased we went in!
2025年9月29日
自発的なレビュー
Bensons For Beds - Aintree からの回答
Thank you so much for your kind words! We’re thrilled to hear that our friendly team at the Aintree store helped you discover something special. Sometimes the best finds come from unexpected places—so glad you popped in and loved the quality and price!
Take care,
Megan at Customer Care✨
Lindsay! 10/10
Lindsay was great, couldn’t have been more helpful with absolutely everything.
Got the bed and we should have listened to her to get the mattress, will be back!
2025年9月9日
Bensons For Beds - Aintree からの回答
Thank you for your feedback! We are thrilled that Lindsay provided excellent service and we apologize for not suggesting the mattress as well. We look forward to having you back as a satisfied customer!
Bensons For Beds - Aintree からの回答
We appreciate you taking the time to leave us feedback, and we're so glad our sales staff provided great help and made things easy!
Take care,
Megan at Customer Care
Excellent service Bensons
The store was welcoming the staple. Pleasant our experiment with Elaine was fantastic. She knew her job. I came away a very happy person. I would recommend Bensons for beds 100% service.
2025年8月30日
自発的なレビュー
Bensons For Beds - Aintree からの回答
We're happy you felt welcomed in our store and that you had a fantastic experience. It's great to hear that our service met your needs, and we appreciate your recommendation!
Take care,
Megan at Customer Care
It was pretty straight forward
It was pretty straight forward, as I had already reviewed the mattress I intended to purchase.
2025年9月2日
Bensons For Beds - Aintree からの回答
We're happy to hear that your experience was straightforward! Thank you for taking the time to review the mattress you purchased; we appreciate your feedback.
Take care,
Megan at Customer Care
Bensons For Beds - Aintree からの回答
We appreciate your positive feedback regarding the manager's service! Thank you so much for choosing us,
Megan at Customer Care
Excellent customer service from…
Excellent customer service from Lyndsay. So helpful and made my Nan feel at ease.
2025年8月31日
Bensons For Beds - Aintree からの回答
We appreciate you taking the time to leave us feedback. We are so glad to hear that our service was helpful and made your Nan feel comfortable.
Take care, Megan at Customer Care
NEW BED DELIVERY MEN SET UP READY
NEW BED DELIVERY MEN SET UP READY
AMAZING VALUE THANK YOU .
2024年9月27日
Bensons For Beds - Aintree からの回答
We're happy to hear that the delivery and setup met your expectations! Thank you for your positive feedback; we appreciate it.
The sales assistant was very attentive…
The sales assistant was very attentive to my 84 year old mother who was buying the bed
2025年7月31日
Bensons For Beds - Aintree からの回答
Thank you so much for the positive feedback! We pride ourselves on providing excellent customer service and we are thrilled to hear that our sales assistant was attentive to your mother's needs. We hope your mother loves her new bed, Megan at Customer Care
Great in-store service
I was shown the bed I was looking to buy and given lots of choice and info on other beds plus several of the mattresses which was really helpful in choosing the best one for me.
2025年7月25日
自発的なレビュー
Bensons For Beds - Aintree からの回答
Thank you for your kind review! We are thrilled to hear that our team was able to provide you with excellent service and help you find the perfect bed. We value your satisfaction and look forward to serving you again in the future. Sweet dreams! Megan at Customer Care😊
Positive Experience
I didn’t feel pressured in making a purchase and i was allowed the right time to make my decision.
Hailey was knowledgable and helpful, explaining all steps of the purchase and delivery process.
2025年7月16日
Bensons For Beds - Aintree からの回答
Thank you so much for taking the time to leave a review! We strive to make every customer's experience pressure-free and we're glad to hear that Hailey was able to assist you with your purchase. We appreciate your business and hope to see you again soon, Megan at Customer Care
Elaine!!
Elaine!!
We went to Bensons in Aintree Liverpool on 11/7/2025 and a lady called Elaine was most helpful.
Elaine made lots of suggestions to help us decide what was right for us.
Testing out various mattresses was great and also when we lay on the bed that showed where we needed more or less pressure.
I'd recommend Bensons - and Elaine - to everyone.
Regards
Wil
2025年7月11日
Bensons For Beds - Aintree からの回答
Thank you so much for your lovely review, Wil! We are thrilled to hear that Elaine provided such excellent service during your visit to our store. We strive to make every customer's experience as personalized and helpful as possible. We appreciate your recommendation and hope to see you again soon at Bensons in Aintree Liverpool, Megan at Customer Care!
Bensons For Beds - Aintree からの回答
Thank you for your kind words! Our team takes great pride in providing excellent customer service and we are glad our assistant was able to assist you. We appreciate your support and look forward to seeing you again in the future, Megan at Customer Care
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