Assistant Tailee attentive and knowledgeable. I was able to test several mattresses for comfort. She also wrote down bed and mattress sizes, ensuring they matched my bed base. I returned again to stor... もっと見る
企業が回答しました
所在地
所在地を変更(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We bought our mattress from Bensons for beds in Aylesford, Kent. We were served by Tom. He was very helpful and knowledgeable, letting us try lots of options and was not a ‘pushy salesman’. He helped... もっと見る
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... もっと見る
企業が回答しました
Good customer service. No pressure to buy today. Honest about discounts available. Showroom had enough selection to ‘try’. Salesperson was helpful, and knowledgeable to a point. Easy transaction, but... もっと見る
企業情報
Bensons For Beds - Aylesford について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, 英国
- 1622478986
4.8
優良
338件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good delivery
Very good delivery, on time, and great to get the phone call with half an hrs notice of delivery, so you dont have to wait in all day..
2025年10月24日
自発的なレビュー
Bensons For Beds - Aylesford からの回答
We're happy to hear that you had a good delivery experience and that you were informed of the delivery time. We appreciate you taking the time to leave us feedback,
Megan at Customer Care
Bensons For Beds - Aylesford からの回答
We appreciate you taking the time to leave us feedback! We are so glad to hear that you found our customer service great and our staff friendly.
We're always here if you need anything else,
Megan at Customer Care
Excellent range of products on display
Excellent range of products on display. Friendly, knowledgeable and friendly staff on hand to advise and assist.
2025年10月21日
Bensons For Beds - Aylesford からの回答
We appreciate you taking the time to share your experience. We're so glad to hear that you found our team friendly, knowledgeable, and helpful, and enjoyed our products.
Thank you for your review – Lauryn at Customer Care 💜
Great service
Clive was very helpful and knowledgeable, made choosing the right mattress for me simple. Different options for the base and headboard, great customer service, plenty of choice and affordable
2025年10月19日
Bensons For Beds - Aylesford からの回答
We're happy to hear that you found our team member helpful and knowledgeable, making your mattress selection simple. We appreciate your feedback regarding the choices and customer service.
We’d love to serve you again in the future.
Megan at Customer Care
Good experience from buying our beds to…
Good experience from buying our beds to final delivery
Great service highly recommended
Sales and delivery team were excellent
2025年9月26日
自発的なレビュー
Bensons For Beds - Aylesford からの回答
So glad everything went smoothly—thanks for sharing your experience!
Take care,
Megan at Customer Care💜
Very helpful sales assistant
Very helpful sales assistant. Polite and attentive with out being too pushy
2025年9月27日
自発的なレビュー
Bensons For Beds - Aylesford からの回答
We appreciate your kind words Lee! Our team strives to be attentive and polite while making sure you feel comfortable every step of the way.
Take care,
Megan at Customer Care💜
Excellent Service
The sales assistant who served us [ Stewart A6255663} was very professional and extremely helpful. He listened to our request and took us straight to the product we needed. Thank you.
2025年9月18日
Bensons For Beds - Aylesford からの回答
We appreciate you sharing your experience. We're happy to hear that our sales team member was professional and helpful and quickly located the product you needed. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Quiet and clean store environmentGreat shopping experirnce
Quiet and clean store environment. Personnel knowledgable, helpful and friendly.
2025年9月19日
自発的なレビュー
Bensons For Beds - Aylesford からの回答
We appreciate you taking the time to share your experience! We're so glad you found our store clean, quiet, and our team helpful and friendly.
Thank you,
Lauryn at Customer Care.
New mattress
We had a visit to your store in Aylesford and the store was fantastic.!
Vikki listened to us and was very professional in her manner and helped us to make the right decision about a new mattress.
2025年9月8日
自発的なレビュー
Bensons For Beds - Aylesford からの回答
We're happy to hear that you had a fantastic visit to our Aylesford store. We appreciate your positive feedback regarding the professional assistance you received in choosing a new mattress. Take care,
Megan at Customer Care
Attentive lady who completely…
Attentive lady who completely understood our needs and enabled us to purchase the right bed .
Friendly and professional
2025年9月5日
Bensons For Beds - Aylesford からの回答
We're happy to hear that the attentive service helped you find the perfect bed! We appreciate your kind words,
Megan at Customer Care
Bensons For Beds - Aylesford からの回答
We appreciate your feedback and are so glad our staff was helpful and attentive to your needs during your visit with us.
Take care, Megan at Customer Care
Would highly recommend
Would highly recommend . Fast service and great customer service . Both my purchases were quick and smooth .
Tom at the aylesford branch was so helpful .
2025年8月20日
Bensons For Beds - Aylesford からの回答
We appreciate your recommendation and are so glad to hear that you experienced fast and great customer service. We're happy that your purchases were quick and smooth. Thank you, Megan at Customer Care
Bensons For Beds - Aylesford からの回答
We're glad you found a good selection at a great price, and our salesperson was helpful. We appreciate your positive feedback, Megan at Customer care
Very good service on the shop and the…
Very good service on the shop and the delivery was excellent
2025年8月13日
自発的なレビュー
Bensons For Beds - Aylesford からの回答
We appreciate your positive feedback! We're happy you received very good service and excellent delivery. Thanks for choosing us, Megan at Customer Care
Stuart was very helpful.
2025年8月7日
Bensons For Beds - Aylesford からの回答
Thank you for taking the time to leave a review! We're so glad Stuart was able to assist you. Our team is dedicated to providing excellent service to all of our customers. We hope to see you again soon, Megan at Customer Care
Easy
The members of staff were funny and attentive. Weren't pushy whatsoever and were super knowledgeable and helpful. Would go there again and again for any future purchases.
2025年7月22日
Bensons For Beds - Aylesford からの回答
Thank you for the positive feedback! We are thrilled to hear that our staff provided you with a fantastic experience. We pride ourselves on being knowledgeable and helpful without being pushy. We can't wait to see you again for your future purchases, Megan at Customer Care
Looking forward to our new mattress.
Tom at Aylesford was extremely helpful, knowledgeable and friendly. We were invited to take our time, ask as many questions as we liked. Everything was fully explained, without any pressure to purchase. We were given excellent advice and feel confident with our purchase.
2025年7月20日
Bensons For Beds - Aylesford からの回答
Thank you for taking the time to leave such a positive review, we are thrilled to hear that you had a great experience with Tom at Aylesford! Our team is dedicated to providing exceptional customer service and we are so glad to hear that we were able to meet your needs. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care
Great service and pricing
I was very impressed with the service I received when visiting Bensons at Aylesford, Kent.
The salesperson (Vikki) was excellent. She was very patient, showing me numerous beds and explaining the pros and cons of each one. Testing them out proved her knowledge of the products to be spot on.
She answered all of my questions, but at no stage did she push me towards one model, and was very patient.
Having provided a full quotation, that included base and headboard, I left feeling far more informed than when I first went in.
It only took a couple of days to refine the quote and I then phoned through and ordered the bed.
Vikki was a shining example of how a sales person should be, professional, knowing her products inside out and non pushy.
Excellent service.
2025年7月17日
Bensons For Beds - Aylesford からの回答
We are so glad to hear that you had a positive experience at Bensons in Aylesford, Kent! It's always our goal to provide excellent service and we are thrilled that Vikki was able to help you find the perfect bed. Thank you for giving us the opportunity to earn your business. We truly appreciate your kind words and look forward to seeing you again in the future. Sweet dreams in your new bed, Megan at Customer Care
This is simply based on the store…
This is simply based on the store experience as we have not received the bed yet.
Tom at the Aylesford Kent branch is an actual asset to the company.
He served my Mum last year and she purchased a bed with him and recommended that we went to see him and he did not disappoint.
He didn't pounce on us as soon as we entered the store but when we was ready he was there for us.
He knows his stuff and us very professional and made what can be a stressful purchase into an easy one.
Being in customer care myself, I feel that he should be promoted to train others in how to serve a customer (and I do not say this often).
Cannot wait for our new bed for our first home and will make moving in together exciting knowing that we will be having decent nights sleep in our super king;)
2025年6月15日
Bensons For Beds - Aylesford からの回答
We appreciate you sharing your positive experience in our store. It's great to hear that a member of our team made your purchase easy and enjoyable. We're happy to know that their expertise and service stood out to you. We wish you many restful nights in your new bed, Megan at Customer Care
We went to the showroom twice
We went to the showroom twice, because we wanted to have a look at other places to make sure we got it right, the reason we went back to Bensons was the sales person we had was Tom he was very knowledgeable, answered our questions honestly, was not pushy, but very patient as my husband and I had very different ideas, with Tom’s help we ordered a bed, and both very pleased we did. Looking forward to it arriving.
2025年6月14日
Bensons For Beds - Aylesford からの回答
We appreciate you sharing your experience. We are happy to know that our team member's knowledge and patience helped you find the perfect bed despite differing preferences. We're delighted you're pleased with your purchase- We cant wait for you to receive it, Megan at Customer Care
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