Salesman had great knowledge about the mattress types and explained everything to us before leaving us to wander round the shop trying out different ones for ourselves. He was then on hand to answer f... もっと見る
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From walking into the shop to browse John was welcoming and very knowledgeable about the products no hard sell at any point all questions answered. John is an asset to the company. I would highly rec... もっと見る
Great service from start to finish. Very professional people. Always kept informed about status of our order. Delivered on time. Would thoroughly recommend Bensons.
企業が回答しました
Bensons for Beds did everything exactly as was agreed. In store, to delivery was great. Cannot fault the service and would highly recommend as your first place to look. Flawless service from them... もっと見る
企業情報
Bensons For Beds - Ayr について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, 英国
- 1292618293
4.8
優良
574件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful and knowledgable staff
Helpful and knowledgable staff. Delivery came in day and time stated. New mattress placed and old one taken away for upcycling, efficiently and quickly.
2026年2月6日
Bensons For Beds - Ayr からの回答
We're happy to hear that our staff were helpful and knowledgable. It's great to know the delivery was on time and the mattress removal was efficient. We appreciate your feedback!
Made easy and pleasant experience with…
Made easy and pleasant experience with the sale lady who everything was made simple and available 10 / 10
2026年2月5日
Bensons For Beds - Ayr からの回答
We appreciate you sharing your experience. We are so happy to hear that our staff made everything simple and available, resulting in a pleasant experience!
Great quality product at very…
Great quality product at very reasonable fair prices , fantastic that they provide such long guarantees on their products at no extra cost , clearly shows the quality . The staff in the shop were so friendly and I was blown away with their knowledge , I had visited dreams and left very quickly , very clear bensons themselves in giving great service
2025年10月27日
Bensons For Beds - Ayr からの回答
We're happy to hear you found a great quality product at reasonable prices and appreciate the long guarantees. We appreciate your positive comments regarding our friendly and knowledgeable staff and are glad you experienced great service.
Great Experience
Eric who looked after us and guided us through the process was superb! Thanks for your help!
2026年1月27日
Bensons For Beds - Ayr からの回答
We're so glad that our team member provided superb guidance during your visit! It's wonderful to hear that their help was appreciated. Thanks for your feedback!
Bensons For Beds - Ayr からの回答
We're glad you found our sales assistant's knowledge extensive. Thank you for your positive feedback; we appreciate it.
The team at Ayr were very personable
The team at Ayr were very personable. Very knowledgeable.
2026年1月22日
Bensons For Beds - Ayr からの回答
We appreciate your feedback. We're so glad to hear that you found our team personable and knowledgeable!
Knowledgeable friendly staff
2026年1月20日
Bensons For Beds - Ayr からの回答
We appreciate your positive feedback! Thank you.
Brilliant service and knowledge of…
Brilliant service and knowledge of products. Jocelyn from the Heathfield, Ayr branch was fantastic to work with. Top quality products and great price.
2025年12月31日
Bensons For Beds - Ayr からの回答
We appreciate you sharing your positive experience! We're so happy to hear that you received brilliant service, product knowledge, and top-quality products at a great price.
Well done John!
Friendly helpful staff who gave you all options & didn't pressurise you into making a decision. Nothing worse than feeling you are not being allowed to make up your own mind.
2026年1月14日
Bensons For Beds - Ayr からの回答
We appreciate you taking the time to share your feedback. We're happy to hear that our staff was helpful and provided you with options without pressuring you. We value your ability to make your own decisions.
Happy days
I would just like to say Paul at the Ayr store was extremely patient and attentive both when I initially bought my mattress and two days later when I wanted to change it for a softer version. I am now very happy with my new mattress. Thank you Paul.
2026年1月10日
Bensons For Beds - Ayr からの回答
Thank you so much for sharing your experience! 😊 We’re delighted to hear that Paul at the Ayr store took such patient and attentive care of you — both when choosing your mattress and when helping you switch to a softer one. We’re so glad you’re now happy with your new mattress.
We’ll make sure Paul sees your lovely feedback — it’ll mean a lot to him!
Come back and visit us anytime!
Megan at Customer Care
Bensons beds
I have purchased 3 major items on separate occasions,dealt with all staff at one point. There customer service to say the least was absolutely excellent.
Extremely happy customer.
2026年1月9日
Bensons For Beds - Ayr からの回答
Thank you for your amazing feedback Douglas! We’re thrilled to hear you’ve had excellent service on multiple occasions. Your continued trust means the world to us—so glad you’re an extremely happy customer!
Take care,
Megan at Customer Care😊
Joss (Ayr store) went above and beyond
Joss from the Ayr store went above and beyond to assist my grandfather in finding an appropriate bed and mattress for his needs, and the needs of my disabled grandmother. Joss was very knowledgeable and ensured my grandfather got the most of his money, making him feel at ease during the whole experience and made sure he understood exactly what he was ordering, putting his mind at ease.
I personally will be returning to purchase my own bed/mattress in the new year as I was so impressed with prices and the customer service.
2025年12月30日
Bensons For Beds - Ayr からの回答
We're happy to hear about the positive assistance your grandfather received in finding a suitable bed and mattress. It's great to know that our team member was knowledgeable and made him feel at ease. We appreciate your intention to return and look forward to assisting you in the future. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons: great for beds
A visit to the Ayr branch to find a bed frame proved worthwhile. I spoke with an extremely helpful staff member, who listened as I described what I needed. He showed me to a British product of high quality that was being sold at a very good price.
The frame was delivered on the date and time arranged and assembled swiftly. Communication throughout purchase and delivery process was excellent.
2025年11月19日
Bensons For Beds - Ayr からの回答
We’re so glad your visit to Ayr was worthwhile and that everything went smoothly from purchase to delivery! Enjoy your new bed frame. Thank you for your positive review – Lauryn at Customer Care 💜
First Class Service all the way from…
First Class Service all the way from start to finish from Benson Beds and their delivery team. Cannot recommend highly enough.
Efficient and courteous delivery from the guys.
Excellent!
2025年12月23日
自発的なレビュー
Bensons For Beds - Ayr からの回答
We’re thrilled to hear your experience was first class from start to finish! Our delivery team will be delighted to know their efficiency and courtesy stood out. 💜 Thank you for your positive review – Lauryn at Customer Care.
Great service
Great service. Not pushed just left to browse and then came over to see if they could help .
2025年12月13日
Bensons For Beds - Ayr からの回答
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
The shop messed up my order but…
The shop messed up my order but customer service dealt with the problem immediately and made the the problem better straight away and the person I dealt with was brilliant right down to the customer service manager so thanks to them i shall give them excellent customer service
2025年12月4日
自発的なレビュー
Bensons For Beds - Ayr からの回答
We appreciate you taking the time to share your experience. We are happy to hear that our team was able to resolve the order issue quickly and efficiently. We value your feedback and are glad you were satisfied with our service.
– Thank you, Jess- Team Bensons
Bensons For Beds - Ayr からの回答
We appreciate you mentioning our helpful staff and that nothing was a bother. We are so glad you had a positive experience with our team!
Bensons For Beds - Ayr からの回答
We appreciate your positive feedback and are glad you had great service. We are happy John was brilliant!
Bensons For Beds - Ayr からの回答
Thank you for your 5 star review! We’re so pleased our staff could assist you. Your feedback means a lot to us,
Megan at Customer Care!
Jocelyn was extremely good at…
Jocelyn was extremely good at understanding what we were looking for and pointing us to the bed etc. that best suited our needs. She made the process very easy.
2025年11月13日
Bensons For Beds - Ayr からの回答
We're happy to hear that you had a positive experience. It's great to know that our team helped you find exactly what you were looking for and made the process easy for you. Thanks for your feedback,
Megan at Customer Care!
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