From the minute we went into the Wolverhampton store, until I signed for delivery, the whole experience was very Positive. When we went into the store we weren’t pounced on by a sales person... もっと見る
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I wasn't harrassed as I started to browse the store, so it felt comfortale to browse without being pounced on by sales people. The help I did receive was genuine and time taken, didn't feel rushed, t... もっと見る
Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - wh... もっと見る
企業が回答しました
We received excellent customer service from Samara on Friday 8th September. She was friendly and polite and nothing was too much trouble. She had good product knowledge and spent some time with us as... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Bilston Road について
当該企業による記述
連絡先
Unit 2 Bilston Road Retail Park, WV2 2PY, Wolverhampton, West Midlands, 英国
- 1902455989
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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From the minute we went into the…
From the minute we went into the Wolverhampton store, until I signed for delivery, the whole experience was very Positive.
When we went into the store we weren’t pounced on by a sales person, instead we went at our own pace. When we were ready, AJ was very helpful and after establishing our needs, showed us mattresses and pillows which he thought would suit our needs and budget.
When we found the right mattresses & pillows for us, we placed an order and were offered a suitable delivery time, which far exceeded our expectations.
We were kept well informed about the progress of our order, then closer to the delivery date, were given a two hour delivery slot.
Carl and Craig the delivery people, were on time and respected our home, by taking off their shoes, before walking on our newly laid stair carpet.
We took the option to have our old mattress recycled. The whole process was seamless. It was quick and efficient and didn’t impact on our day at all.
I now know, why Bensons have secured an award. Very well done to all concerned.
Most importantly, although it took a 3 nights, to adjust to our new mattress and pillows, I can say that we are very pleased with how comfortable they are.
With grateful thanks from two Octogenarians
回答に AI 支援を利用する場合があります詳細を表示

Bensons For Beds - Bilston Road からの回答
A absolutely brilliant lady.
A absolutely brilliant lady.. she listened to everything.. and very obliging lady.. everything she said was very personal.. couldn't ask for a better service...

Bensons For Beds - Bilston Road からの回答
Bensons best for beds
Spent time with and didn't rush me.Listened to my needs and offered me options to suit my budget.Sales assistant was friendly and knowledgeable and ensured I benefited from the best deal available at the time.Lovely showroom

Bensons For Beds - Bilston Road からの回答
Disappointed
The sales in store , customer service and delivery were all excellent however I was very disappointed in the colour of my divan and headboard as it appeared very different to the showroom . I ordered dune beige but it looks grey … I had a replacement but still more grey than beige . The mattress and quality of the divan and head board is lovely , just the colour is not want I wanted Or expecting

Bensons For Beds - Bilston Road からの回答
The whole experience has gone without a…
The whole experience has gone without a hitch so far, and the salesman was very helpful and very knowledgeable

Bensons For Beds - Bilston Road からの回答
Such helpful staff we were so impressed…
Such helpful staff we were so impressed
Nothing was too much trouble from the shop staff to the delivery team too
Would definitely recommend thank you

Bensons For Beds - Bilston Road からの回答
I dashed in with only half hour till…
I dashed in with only half hour till closing. The lady that dealt with me was lovely and didn’t make me feel that I needed to hurry up. Excellent service throughout. The men that delivered were polite,efficient and I am so happy with the quality of the bed. I have definitely noticed the quality of my sleep improving. Thankyou.

Bensons For Beds - Bilston Road からの回答
My bed came at the time they quoted
My bed came at the time they quoted. The bed is very good. So is the service. The team let me know when it was ready and that it was on its way to me. Cannot fault Benson Beds in anyway.

Bensons For Beds - Bilston Road からの回答
The sale's man was amazing and it was…
The sale's man was amazing and it was delivered on time.

Bensons For Beds - Bilston Road からの回答
I would always tell people use Bensons…
I would always tell people use Bensons for beds. The staff so helpful, the beds amazing, I renewed everything. Can’t wait to get my new bed. How lucky am I. I’m going back in a couple of months to have a look at the wardrobes. Thank you All so much

Bensons For Beds - Bilston Road からの回答

Bensons For Beds - Bilston Road からの回答
Great attentive staff
Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - who was running around the store lol. Would recommend and would visit again for future purchases.

Bensons For Beds - Bilston Road からの回答
Amazing service!
From your first step into the shop the staff are very patient and attentive. They're not pushy like most places. Me and my partner was there trying out beds for about to 1h-2h and the lady who served us(Lisa) was amazing! Happily answering all our questions and offering recommendations while being very patient
Shout out to Lisa at BFB Wolverhampton!
10/10 will order again!
We will definitely be coming back when the times comes for a new bed although that will be a good few years from now.
The delivery was great too! You get a 2h time slot of when to expect them as well as a phone call to notify you roughly when they will arrive. Delivery was quick and the two gentleman who delivered our bed was lovely and didn't even mind our pup barking at them( she was in another room out the way).
They was also more then happy to move the new bed to the room we needed it in so another 10/10 stars for service

Bensons For Beds - Bilston Road からの回答
Double mattress
I was allowed plenty of time to choose a new mattress. The staff (Raj) took me through all the options and helped me find the right one.
Extremely pleasant and helpful.

Bensons For Beds - Bilston Road からの回答
Very friendly and so informative
Very friendly and so informative let me try the mattress to see which one I needed she gave me a quote and all the information I needed

Bensons For Beds - Bilston Road からの回答
The sales assistant Jean was amazing
The sales assistant Jean was amazing. She was patient knowledgeable and her guidance through the process was excellent. 👍🏾

Bensons For Beds - Bilston Road からの回答
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