Great service from start to finish Ben at Blyth store was fantastic- really knowledgeable and helpful Delivered on time and were kept informed throughout Delivery guys were professional , cour... もっと見る
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所在地
所在地を変更Unit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP Blyth, Northumberland, GB
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The shop in Blyth was well laid out and the staff were very knowledgeable about their stock and the comparisons between the different manufacturers of the bed bases, mattresses, etc. More importan... もっと見る
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We had a brilliant experience buying beds with Bensons for our first move in 43 years when we downsized from a semi to an apartment, but upsized from a double to a super king as our main bed and from... もっと見る
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Davy was so helpful giving us guidance and even his tape measure and then leaving us to browse. He was super friendly, knowledgeable and approachable and we chose a great combination of bed base, matt... もっと見る
企業情報
Bensons For Beds - Blyth について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP, Blyth, Northumberland, 英国
- 1670351535
4.8
優良
227件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Bensons For Beds - Blyth からの回答
Thank you for your wonderful feedback! We're thrilled to hear that you received great, helpful service and that you would recommend our branch. Your support means a lot to us, and we look forward to serving you again soon!
Team Bensons
Everything from initial visit to…
Everything from initial visit to showroom at Blyth upto delivery went very smoothly.
2026年10月11日
Bensons For Beds - Blyth からの回答
Thank you for your wonderful feedback! We're thrilled to hear that your experience from the showroom to delivery was smooth. Our team works hard to ensure customer satisfaction, and it's great to know we met your expectations. We look forward to seeing you again,
Megan | Customer Care Specialist
Service, expertise, beds, brilliant
We had a brilliant experience buying beds with Bensons for our first move in 43 years when we downsized from a semi to an apartment, but upsized from a double to a super king as our main bed and from a double to a single for our guest bed. It was our second experience with Bensons Beds and just as good an experience as the previous occasion. All of the staff that we came in contact with at your Blyth branch with were brilliant from the Sales Lady, to the delivery/assembly person and the Manager. A first class service. Meanwhile we are very much enjoying our brilliant beds.
2026年9月25日
Bensons For Beds - Blyth からの回答
Thank you for your wonderful review! We're thrilled to hear that your experience with Bensons was just as fantastic as before. It's great to know that our team at the Blyth branch made your transition smooth and enjoyable. Enjoy your new super king and single beds!
Great service from start to finish
Great service from start to finish
Ben at Blyth store was fantastic- really knowledgeable and helpful
Delivered on time and were kept informed throughout
Delivery guys were professional , courteous and friendly- did a great job, and with 2 super kingsize mattresses too as we got our old one removed !
We have had mattress from them before so we weren’t worried about the quality
I couldn’t fault and wouldn’t buy anywhere else
2026年9月28日
Bensons For Beds - Blyth からの回答
Thank you for your wonderful review! We're thrilled to hear that Ben and our delivery team provided you with fantastic service. It's great to know you trust us for your mattress needs. We appreciate your loyalty and look forward to serving you again in the future!
Perfect sleep
Best service from going in store to the delivery! Want a perfect night sleep choose bensons for beds staff are amazing Lisa in the Blyth store was amazing and got me the perfect bed.
Delivery guys were great and worked well!
2026年9月22日
自発的なレビュー
Bensons For Beds - Blyth からの回答
Thank you for your fantastic review! We're thrilled to hear that Lisa and our delivery team provided you with such great service. We're dedicated to helping our customers find the perfect bed for a restful night's sleep. We appreciate your support and hope you enjoy your new bed!
Friendly helpful and knowledgable…
Friendly helpful and knowledgable staff.
Thank you Lisa from the Blyth store
from Mr and Mrs Murphy.
2026年9月17日
Bensons For Beds - Blyth からの回答
Thank you, Mr. and Mrs. Murphy! We're thrilled to hear you had a great experience with Lisa at our Blyth store. Our team is dedicated to providing friendly and knowledgeable service, and your kind words mean a lot to us. We look forward to seeing you again soon!
Good selection of beds and excellent customer service
The shop in Blyth was well laid out and the staff were very knowledgeable about their stock and the comparisons between the different manufacturers of the bed bases, mattresses, etc. More importantly the shop assistant listened to what we wanted and showed us the relevant stock.
Prices were competitive and reasonable value. A delivery lead time of 3 weeks was fine.
We needed to adjust our order a couple of days afterwards and it was done without fuss having checked that it could be done.
2026年9月13日
Bensons For Beds - Blyth からの回答
We're so pleased to hear about your excellent experience in our Blyth shop! It's wonderful that our team was knowledgeable and listened to your needs, helping you find the perfect items. We're also glad we could adjust your order so smoothly.
Team Bensons
Helpful service without being over powering
We went into the showroom and had a chance to look around before someone came over to help and when he did he was great. He explained everything and gave us time to think I would definitely recommend to a friend and the delivery service was pain free. Great job guys
2026年9月13日
Bensons For Beds - Blyth からの回答
Hello Carl,
Thank you for the fantastic feedback! 😊 We're delighted to hear you had the opportunity to browse at your own pace before receiving help. It's great that our team member took the time to explain everything clearly and gave you space to make the right decision. We're also pleased the delivery went smoothly and stress-free. Thanks for your recommendation and kind words. Enjoy your new purchase,
Megan | Customer Care Specialist⭐
very easy to understand and good sales…
very easy to understand and good sales person
2026年9月10日
自発的なレビュー
Bensons For Beds - Blyth からの回答
Thank you for your kind words! We're thrilled to hear that you found our sales process easy to understand. Our team is dedicated to providing excellent service, and your feedback motivates us to keep improving. We look forward to serving you again!
Awful customer service if you have an issue
Awful.customer service. Poor communication post sales and was sold a bed and mattress that are not compatible. Impossible to get anything sorted just keep passing from person to person. After contacting CEO I was passed to another person who was worse than useless. 2 technicians have been out the first confirmed the bed and mattress were incompatible but she didnt believe him and sent another. The second technucian now said it was inconclusive but she didnt believe him either so wanted to send a third technician. I have since been informed Bensons beds and mattresses are manufactured and delivered as separate units so may not be compatible on delivery. However good luck if you contact customer service. Now pursuing charge back with credit card company. Sadly I cant use charge back as the goods are not faulty just incompatible which should have been highlighted at point of sale. Final option is the small claims court but having asked Bensons for a Subject Access Request the link they sent me does not work which does not surprise me.
Like all companies dont judge them by the times they get it right judge them when there is a problem.
Please avoid this company if there is an issue it will not be sorted that is their only 100% guarantee
.
2026年9月10日
自発的なレビュー
Bensons For Beds - Blyth からの回答
Hello Tom,
Thank you for your feedback. We are very sorry to hear about your experience and apologise for the frustration caused by the service you received.
We understand how disappointing it must be to feel that your concerns have not been resolved, particularly when you believe the bed and mattress supplied are not compatible.
We would like the opportunity to investigate this matter further and have requested your order details via our review response. Once we receive this information, we will review your case with the relevant team and look into the concerns you have raised.
We apologise again for the inconvenience caused and hope to hear from you soon so that we can assist further,
Megan | Customer Care Specialist
Good customer experience from start to…
Good customer experience from start to finish. Shop staff were very helpful and provided sound advice. The delivery and installation team of Adam & Matty were first class.
2026年9月7日
Bensons For Beds - Blyth からの回答
Thank you for your wonderful feedback! We're delighted to hear that your experience with us was excellent from start to finish. It's fantastic to know that Adam and Matty provided helpful and sound advice, and that our delivery and installation team offered first-class service. We truly appreciate your kind words!
Team Bensons
Bensons For Beds - Blyth からの回答
Hi Lesley,
Thank you for your review! 😊 We're delighted to hear that our in-store team was helpful and that our delivery team provided prompt and courteous service. Delivering a friendly and seamless experience from showroom to home is exactly what we aim for. We really appreciate your feedback and thank you for choosing us. Enjoy your new purchase,
Megan | Customer Care Specialist
Excellent service
From entering shop to delivery of bed everything went really smoothly. Kept well informed of progress and delivery on time.
Everyone from bed specialist in shop to delivery men helpful and courteous. Would definitely recommend.
2026年8月28日
Bensons For Beds - Blyth からの回答
Thank you so much for your kind review Mrs Dodds! We are thrilled to hear that your experience with us was smooth and that our team was able to provide helpful and courteous service. We truly value your recommendation and are grateful for your support,
Megan | Customer Care Specialist
Friendly efficient service
Friendly efficient service. Bed arrive 3 weeks before expected delivery date.
2026年8月23日
Bensons For Beds - Blyth からの回答
Hi Jeremy,
Thank you for your feedback! 😊 We're delighted to hear you received friendly and efficient service. Even better, your bed arrived three weeks earlier than expected... now that's the kind of surprise we love to deliver! 🚚🎉
Thanks for choosing us, and we hope you're already enjoying some extra nights of well-earned comfort,
Megan | Customer Care Specialist🛏️
Great welcome from Ben who was really…
Great welcome from Ben who was really helpful and very knowledgeable. There was no pressure but he was extremely helpful when we chose our new bed. Thank you
2026年8月18日
Bensons For Beds - Blyth からの回答
We're so pleased to hear you had such a positive experience and received a great welcome. It's wonderful that our team member was helpful and knowledgeable, making your bed selection process easy and pressure-free.
Team Bensons
we bought a mattress in the Blyth…
we bought a mattress in the Blyth branch.
Lisa and her colleague could not be any more helpful.
They did NOT push us to purchase the most expensive one, we started at the cheaper end. But loved the Tempur. They had all the time in world to assist us.
2026年7月31日
Bensons For Beds - Blyth からの回答
Thank you for your wonderful review! We're delighted to hear that our team in Blyth was so helpful and took the time to assist you in finding the perfect mattress. We're especially pleased that you loved the Tempur and felt no pressure during your visit.
Team Bensons
Good choice of mattresses and great service.
From visit to showroom to delivery of mattress service was really good. Information given in showroom was really helpful and delivery was made with care and attention. Would recommend this company. Mattress is very comfortable right from first night.
2026年8月2日
Bensons For Beds - Blyth からの回答
Thank you for your wonderful feedback! We're delighted to hear that your experience, from visiting our showroom to the delivery of your mattress, was so positive. It's great to know our team provided helpful information and that your delivery was handled with care. We're especially pleased you're enjoying a comfortable night's sleep right from the start!
Team Bensons
Great store with exceptional customer…
Great store with exceptional customer experience. Good range of products and no time constraints or pressure sales techniques.
Recommend.
2026年7月27日
自発的なレビュー
Bensons For Beds - Blyth からの回答
Thank you for your wonderful review! We're delighted to hear that you had an exceptional customer experience with us. It's fantastic to know that you appreciated our good range of products and felt no pressure from sales techniques. We truly appreciate your recommendation!
Team Bensons
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