Bensons For Beds - Braintreeレビュー 

105
TrustScore 5段階評価の4.5

4.7

Unit B1 Braintree Retail Park, Charter Way, CM77 8YH Braintree, Essex, GB


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5つ星のうち5の評価

From initial contact at the store to delivery the service is faultless. Regular text updates to advise me of order progress was useful. The two man delivery team arrived early, no problem as it gave t... もっと見る

企業が回答しました

5つ星のうち3の評価

Shop was very helpful in enabling us to make a good choice for a new mattress for a super king bed and a new single bed. The delivery date was accurate and I was kept well informed about an arrival ti... もっと見る

企業が回答しました

5つ星のうち5の評価

Helpful staff in store cheerful and knowledgeable. Easy to buy the bed of our choice short wait for delivery. Delivery guys Steven B and John H delivered to the house respectful of property and... もっと見る

企業が回答しました

5つ星のうち5の評価

The salesperson, Angela, was so helpful. She talked us through how to choose the right mattress and used the analysing machine to get the right mattress for us. We then tried out numerous mattresses... もっと見る

企業が回答しました


企業情報

  1. 寝室家具店
  2. ベッド専門店
  3. 寝具店
  4. マットレス専門店

Bensons For Beds - Braintree について

当該企業による記述

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

連絡先

  • Unit B1 Braintree Retail Park, Charter Way, CM77 8YH, Braintree, Essex, 英国

4.7

優良

TrustScore 5段階評価の4.5

105件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(105)

過去12か月のレビュー数: 23,630

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service

Great service. Well informed and helpful staff. Delivery and collection easily organised stress-free

2026年6月30日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

We're so pleased you experienced great service and found our staff well-informed and helpful. We're glad your delivery and collection were easily organized and stress-free. Thank you for your feedback!

Team Bensons

5つ星のうち5の評価

Great staff

Great staff, very helpful. We visited the Braintree branch and were seen by Angela and Tina who were extremely good.

2026年6月8日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

We're so glad to hear our team at the Braintree branch was extremely good and helpful. Thank you for your kind words!

Team Bensons

5つ星のうち5の評価

Ottoman bed frame

The two men that came to set the bed up (Graham and Brian) were very pleasant and worked efficiently and professionally.
When they realised the base was the wrong size they immediately discussed this with me and arranged for a new base to be ordered.

2026年5月24日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

We're so pleased to hear our delivery team was pleasant, efficient, and professional. We are pleased they addressed your issue promptly. Thank you for your positive feedback!

Team Bensons

5つ星のうち3の評価

Shop was helpful but pre delivery inspection poor

Shop was very helpful in enabling us to make a good choice for a new mattress for a super king bed and a new single bed. The delivery date was accurate and I was kept well informed about an arrival time. Delivery drivers helpful in ensuring goods in correct rooms. Only downside was that the single bed had a faulty foot (no metal post in the caster wheels) and the radiator on my landing was knocked off its brackets. Fortunately the radiator doesn't appear to be damaged and we had a spare wheel which fitted, from off the old single bed. The pre delivery inspection for the single bed was not good enough as we should not have been forced to use an old spare wheel.

2026年5月30日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

We appreciate your positive feedback regarding our team's assistance and the delivery process. We are truly sorry to learn about the faulty bed foot and the radiator being knocked. We are reviewing our pre-delivery inspection procedures to prevent such issues.

Team Bensons

5つ星のうち5の評価

Andrew and terry did a amazing job.fast…

Andrew and terry did a amazing job.fast efficient and friendly

2026年5月11日
自発的なレビュー
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Amazing to hear—Andrew and Terry will be delighted! 😊 Fast, friendly and efficient—thanks for the great feedback ✨

5つ星のうち5の評価

Helpful staff in store cheerful and…

Helpful staff in store cheerful and knowledgeable. Easy to buy the bed of our choice short wait for delivery.
Delivery guys Steven B and John H delivered to the house respectful of property and pleasant efficient putting mattress on the bed and making sure all OK before leaving thanks team

2026年5月10日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you for such a lovely review! We’re delighted to hear our in‑store team were cheerful and knowledgeable, and that buying your bed was easy with a short wait for delivery. It’s great to know Steven B and John H provided a respectful, pleasant, and efficient delivery experience — we’ll be sure to pass on your thanks to the whole team. Enjoy your new bed! 😊

5つ星のうち5の評価

Angela couldn’t do any more great…

Angela couldn’t do any more great service

2026年4月20日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you for your lovely feedback! We’re delighted to hear Angela provided such great service.
Take care and see you again soon,
Megan | Customer Care Specialist

5つ星のうち5の評価

Very pleased, good decision.

From initial contact at the store to delivery the service is faultless. Regular text updates to advise me of order progress was useful. The two man delivery team arrived early, no problem as it gave the mattress extra time to re-inflate. They performed as per the Bensons code and left within ten minutes of arriving. They took the very heavy old mattress away and left me feeling that I'd made the right decision buying Bensons. With interest free credit, whats not to like?

2026年4月20日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you for your detailed and thoughtful feedback. We’re delighted to hear that your experience was faultless from store contact through to delivery, and that the regular text updates kept you well informed throughout. It’s great to know the delivery team were professional, efficient, and left you confident you’d made the right choice with Bensons — along with the added benefit of interest‑free credit. Your comments are very much appreciated.
Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち5の評価

Great customer service

The staff were very friendly and helpful and I managed to get the pillow i have been looking for. I would definitely recommend to others and I will definitely go back in the future when I need to replace my pillows and mattress

2026年4月15日
自発的なレビュー
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you for your lovely feedback! 😊 We’re so pleased our friendly and helpful team helped you find the perfect pillow. Thanks for the recommendation — we look forward to welcoming you back when it’s time to replace your pillows or mattress,
Megan | Customer Care Specialist🌟

5つ星のうち5の評価

Excellent customer service.

Excellent customer service.

2026年4月9日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you for your feedback — we’re really pleased to hear you received great customer service. Your kind words are very much appreciated and will be shared with the team.

5つ星のうち5の評価

The delivery men were very kind and…

The delivery men were very kind and helpful and the bed was assembled quickly and perfectly. I have epilepsy and can be unsteady on my feel sometimes. They noticed quickly and made sure I was safe, some people don't know how to react when that happens but they were perfect. Thank you all at Bensons

2026年4月4日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you so much for sharing this. We’re really pleased to hear how kind and attentive our delivery team were and that they made sure you were safe and comfortable. We’ll be sure to pass on your thanks — it truly means a lot 😊

Megan | Customer Care Specialist💜

5つ星のうち5の評価

All as promised good connection with…

All as promised good connection with delivery

2026年3月29日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you! 😊 We’re glad everything was just as promised and that delivery communication was smooth. We really appreciate your feedback,
Megan | Customer Care Specialist⭐

5つ星のうち5の評価

Paul from Braintree Store big thank you…

Paul from Braintree Store big thank you for your extra mile help me sort out with my headboard. You are a Star.

2026年3月26日
自発的なレビュー
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you so much! 😊 A big shout‑out to Paul at our Braintree store — we’re thrilled he went the extra mile to sort your headboard. We really appreciate your 5 stars,
Megan | Customer Care Specialist⭐

5つ星のうち5の評価

The whole team are outstanding the…

The whole team are outstanding the service we recieved was fantastic. Well done Bensons

2026年3月20日
自発的なレビュー
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you so much for leaving such a kind review for us Tina! We’re thrilled to hear the whole team gave you outstanding service. Your kind words mean a lot to us,
Megan at Customer Care💜

5つ星のうち5の評価

Ottoman bed

Excellent service from choosing frame and mattress to delivery and putting the bed together (Worth every penny) It took them an hour very tidy job!

2026年3月23日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thanks for the brilliant review Carol! So glad the whole journey — from choosing your frame and mattress to the tidy, speedy setup — was worth every penny. Enjoy your perfectly built new bed,
Megan at Customer Care

5つ星のうち3の評価

The bed arrived faulty

The bed arrived faulty, although we were able to keep our bed whilst they order us a new one due to the fact we did not have a bed, it is going to take 3 weeks for the new one to arrive but of course it hasnt stopped receiving details that the payment plan detailed were emailed the same day, bad taste we have to start paying when the bed is far from perfect. Happy to pay but feel like this process should not be signed off and started until we have the full working product in our possession.

We were also not advised when purchasing the divan bed Base that you had to have a certain weight of mattress to keep it down..
A huge point I would say.

All that said the delivery guys were great, friendly and helpful.

2026年3月19日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you for sharing your experience. We’re really sorry your bed arrived faulty — that’s not the standard we aim for. While we’re glad you could keep the current bed for now, we understand how frustrating it is to wait three weeks for a replacement.

We also appreciate how unfair it feels for the payment plan to begin before you have a fully working product. Your feedback on this is important, and we’ll make sure it’s passed on for review.

Thank you as well for highlighting the information about the divan base and mattress weight — this should have been explained at purchase, and we appreciate you bringing it to our attention.

We’re pleased to hear the delivery team were friendly and helpful, and we’ll use your feedback to improve communication and the overall experience moving forward,
Megan at Customer Care

5つ星のうち5の評価

King size mattress

From purchasing the mattress to delivery the staff at Bensons in Braintree were superb.

2026年3月13日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Fantastic to hear! 😊 From purchase to delivery, we’re thrilled the Braintree team made everything superb. Thanks for the lovely feedback,
Megan at Customer Care

5つ星のうち5の評価

Retail experience with all the staff was exceptional

Retail experience in the shop was outstanding and very helpful. Delivery guys great help vey polite. Couple of small issues with marks on the mattress these things happen sometimes but customer service was nothing short of exceptional to sort those issues out. Brilliant from start to finish. Will definitely be using them again for future purchases.

2026年3月11日
自発的なレビュー
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Thank you so much for your brilliant review! I’m really pleased to hear your retail experience in store was outstanding and that the team were so helpful. It’s also lovely to know that your delivery crew were polite and a great help on the day.
We truly appreciate your kind words, and it’s fantastic to know you’d choose us again for future purchases,
Megan at Customer Care

5つ星のうち5の評価

Really great end-to-end experience

Really great experience here, with Paul helping us find our perfect bed and mattress. Can’t fault his knowledge and help. He was never pushy, just helpful and polite. Then upon delivery the friendly Charlie and Usman completed the assembly really quickly and efficiently. Can’t fault it all in all.

2026年3月6日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Hello Tom,

We're so pleased you had such a great experience! It's wonderful to hear that you found the perfect bed and mattress with such knowledgeable and helpful assistance. We're glad the delivery and assembly were completed quickly and efficiently by a friendly team.

Thank you for choosing us,
Team Bensons

5つ星のうち5の評価

Positive Experience

Great service from start to finish 👏

2026年2月26日
Bensons For Beds - Braintree ロゴ

Bensons For Beds - Braintree からの回答

Lyn Stephenson,

We are happy to learn that you received great service from beginning to end, and we appreciate your positive feedback.

Team Bensons

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