Excellent service from Andy at the Croft Retail Park, Bromborough. We wanted to purchase an electric adjustable single bed and an ordinary single bed and Andy went out of his way to find ones that ma... もっと見る
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所在地
所在地を変更Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
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My partner and I attended the Bromborough branch yesterday to test a Simba mattress. We were approached immediately by Eve for support and guidance. Eve took her time to carefully explain the function... もっと見る
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I was in desperate need of a mattress and rang my local branch, in Bromborough, were I spoke with Dave. He was absolutely brilliant. We soon arrived and he was beyond helpful, warm & friendly. We ma... もっと見る
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Outstanding service from the store team at the Croft Retail Park, Bromborough. Andy and Joe were both extremely knowledgeable and helped ensure our questions were answered and our purchase was s... もっと見る
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企業情報
Bensons For Beds - Bromborough について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, 英国
- 1513430043
4.9
優良
560件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Dave the salesman was friendly and not…
Dave the salesman was friendly and not at all pushy. So overall a good experience.
2026年10月2日
Bensons For Beds - Bromborough からの回答
Thank you for your kind words! We're thrilled to hear that Dave provided you with a friendly and pressure-free experience. Your satisfaction is our priority, and we look forward to serving you again in the future!
Dave was our customer advisor and was…
Dave was our customer advisor and was very knowledgeable and helpful.
2026年9月30日
Bensons For Beds - Bromborough からの回答
Thank you for your kind words! We're thrilled to hear that Dave provided you with knowledgeable and helpful service. Our team is dedicated to ensuring a great experience for our customers. We look forward to serving you again soon!
I spoke directly with the store
I spoke directly with the store, and that was the best thing to do. They were very helpful in sorting my order and making suggestions.
2026年9月25日
Bensons For Beds - Bromborough からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to assist you and provide helpful suggestions. Your satisfaction is our top priority, and we look forward to serving you again soon!
Very quick delivery of the product we…
Very quick delivery of the product we were looking for.
2026年9月26日
Bensons For Beds - Bromborough からの回答
Thank you for your positive feedback! We're thrilled to hear that you received your product quickly. Our team works hard to ensure timely delivery, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again!
Great service and attention by Dave at…
Great service and attention by Dave at the Bromborough store.many thanks
2026年9月22日
Bensons For Beds - Bromborough からの回答
Thank you for your kind words! We're thrilled to hear that Dave provided you with great service at our Bromborough store. We appreciate your support and look forward to serving you again soon!
All round from beginning to end was outstanding.
The all round buying experience and delivery was outstanding. The mattress is very comfortable.
2026年9月26日
Bensons For Beds - Bromborough からの回答
Thank you for your wonderful feedback! We're thrilled to hear that you had an outstanding buying experience and that you're enjoying your comfortable mattress. Your satisfaction is our top priority, and we appreciate your support!
Excellent service nothing too much…
Excellent service nothing too much trouble. Great thank you 🙏
2026年8月1日
Bensons For Beds - Bromborough からの回答
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service. Our team is always here to help, and we appreciate your support. We look forward to serving you again soon!
Outstanding communication.
Outstanding communication throughout the delivery procee
2026年9月23日
自発的なレビュー
Bensons For Beds - Bromborough からの回答
We're so pleased to hear that you experienced outstanding communication throughout the delivery process. Thank you for your wonderful feedback!
Team Bensons
Outstanding service from the store team…
Outstanding service from the store team at the Croft Retail Park, Bromborough.
Andy and Joe were both extremely knowledgeable and helped ensure our questions were answered and our purchase was smooth. Andy also flagged an issue with the processing of our finance application which risked delaying the delivery of our mattress. Thanks to his diligence we were able to fix this and ensure the delivery wasn't delayed!
10/10 customer service
2026年9月20日
Bensons For Beds - Bromborough からの回答
Thank you for your fantastic review! We're thrilled to hear that Andy and Joe provided you with outstanding service and helped ensure a smooth purchase. We appreciate your recognition of their diligence in addressing the finance application issue. Your satisfaction is our priority! We look forward to serving you again.
Bensons For Beds - Bromborough からの回答
We're so pleased to hear you received great customer service and found our team friendly and helpful! Thank you for your kind words; we truly appreciate your feedback.
Team Bensons
Joe from the Bromborough store was very…
Joe from the Bromborough store was very helpful and knowledgeable regarding my questions, he found me exactly what I was looking for, great customer service as well. Thank you Joe!
2026年9月18日
Bensons For Beds - Bromborough からの回答
Thank you for your wonderful feedback! We're thrilled to hear that Joe provided you with excellent service and helped you find exactly what you needed. We appreciate your support and look forward to serving you again soon!
Good choice of products
Good choice of products. Helpful, pleasant and knowledgeable staff, Eve, thank you. Quick delivery. Great customer service.
2026年9月18日
自発的なレビュー
Bensons For Beds - Bromborough からの回答
Thank you for your wonderful review! We're thrilled to hear you enjoyed our product selection and found our staff helpful. Eve will be delighted to know she made a positive impact. We appreciate your support and look forward to serving you again soon!
Excellent service
Excellent service. I visited the store a couple of times before buying and Eve was knowledgeable and helpful. I really appreciated that she didn't hover around whilst I was testing the beds but was attentive and available when I had any questions. Communication was good regarding delivery.
2026年8月24日
自発的なレビュー
Bensons For Beds - Bromborough からの回答
Thank you for your wonderful review! We're thrilled to hear that Eve provided you with such great service. Our team aims to create a comfortable shopping experience, and it's fantastic to know you felt supported. We appreciate your feedback and look forward to serving you again!
Our sales rep was fantastically helpful…
Our sales rep was fantastically helpful and knowledgeable. She is a credit to the company
2026年9月14日
Bensons For Beds - Bromborough からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our sales rep made such a positive impression. We take pride in our team's expertise and dedication to customer service. Your support means a lot to us!
very good experience
very good experience, the assistant was very patient and polite. would recommend going to get your mattress from Bensons
2026年9月11日
Bensons For Beds - Bromborough からの回答
Thank you for your wonderful review! We're so pleased to hear you had such a positive experience and that our assistant was patient and polite. We truly appreciate your recommendation.
Team Bensons
Excellent customer service
We were welcomed into the store and given some advice without any pressure. The lady who served us was very friendly, helpful and knowledgeable. Overall the service was excellent and we would definitely recommend.
2026年9月11日
Bensons For Beds - Bromborough からの回答
We're so pleased to hear you had such a positive experience in our store! It's wonderful to know our team was friendly, helpful, and knowledgeable, and that you felt no pressure. Thank you for your recommendation!
Team Bensons
Salesman was knowledgeable and helpful
Salesman was knowledgeable and helpful. Not over pushy but patient and polite.
2026年8月22日
自発的なレビュー
Bensons For Beds - Bromborough からの回答
We're so pleased to hear that our salesperson was knowledgeable, helpful, patient, and polite. Thank you for sharing your positive experience with us!
Team Bensons
Andy the store manager was very helpful…
Andy the store manager was very helpful and made everything clear.
2026年9月8日
自発的なレビュー
Bensons For Beds - Bromborough からの回答
We're delighted to hear that our store manager was very helpful and made everything clear for you! Providing excellent service and ensuring our customers feel well-informed is always our goal. Thank you for your positive feedback.
Team Bensons
Great service and great staff
2026年9月4日
Bensons For Beds - Bromborough からの回答
We're delighted to hear you received great service from our team! It's wonderful to know our staff made such a positive impression and helped make your experience an enjoyable one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
I was verbally missold the 40 day…
I was verbally missold the 40 day experience with a new mattress from the store manager. I can only understand this was a selling tactic to omit the downsides of swapping mattress if you aren’t happy with the comfort for any reason. He told me that I could change up to two times, didn’t say that I wouldn’t get the 25 percent off a different one if I exchanged, then I would also have to pay 10% of the cost of the mattress plus delivery fees. When visiting the store again to let them know I wanted to swap, the tone was very different! I felt like a pest and then heard all these terms and conditions that are so outrageous if he had told me when he was trying to make the sale I would never have purchased!
Really upset after spending 2445.00!
Bensons for beds have since got back to me and have been good sorting out a different mattress with no extra charges.
2026年8月27日
Bensons For Beds - Bromborough からの回答
Hello Nina,
Thank you for bringing this to our attention. We are very sorry to hear that you feel the 40 Night Comfort Guarantee was not explained clearly at the point of sale and that this has left you feeling misled and disappointed with your purchase experience. We will feed this back.
Thank you,
Megan | Customer Care Specialist
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