The customer service was outstanding. They sorted everything about my order and requirements pleasantly politely and efficiently. The Carlisle team were excellent! Thanks so much !
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レビュアーのコメントを見てみましょう
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... もっと見る
企業が回答しました
Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods. Delivery was to a time slot and was reminded by text of date & ti... もっと見る
企業が回答しました
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... もっと見る
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企業情報
Bensons For Beds - Carlisle について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, 英国
- 1228402463
4.8
優良
303件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Brilliant Staff
We called into the Carlise shop, whilst saying in Carlise for the weekend. The staff were friendly, knowledgable and extremely helpful, not pushy at all.
They impressed that much that we went back into the Carlise branch on Sunday and purchased a new bed even though our local branch was in York.
2025年1月25日
Bensons For Beds - Carlisle からの回答
We appreciate you taking the time to share your positive experience! We are so glad to hear that our team's knowledge and friendly service made such a great impression that you purchased a bed from us.
Thank you,
Megan at Customer Care
Bensons For Beds - Carlisle からの回答
We are so glad our store was easily accessible and our staff provided excellent service for you. Thank you for your feedback, Megan at Customer Care
Bensons For Beds - Carlisle からの回答
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Take care, Megan at Customer Care
Bensons For Beds - Carlisle からの回答
We appreciate you highlighting the helpful assistance you received in our store. We're so glad we could provide a positive experience!
Take care,
Megan at Customer Care
Great Bed
Very helpful when buying the bed and informative about the delivery process and options. Lovely staff
2025年1月9日
自発的なレビュー
Bensons For Beds - Carlisle からの回答
We're so happy to hear that our staff was helpful and informative when you purchased your bed! Thank you for your feedback, Megan at Customer Care
Bensons For Beds - Carlisle からの回答
We appreciate you taking the time to leave us such a fantastic review! We're so happy you enjoyed our customer service and product selection. Take care, Megan at Customer Care
Very easy to deal with in the Carlisle…
Very easy to deal with in the Carlisle branch, staff very knowledgeable and friendly, all made for an easy purchase. Looking forward to a good night's sleep and the rest 👌.
2025年1月4日
自発的なレビュー
Bensons For Beds - Carlisle からの回答
We're happy to hear about your easy purchase experience at our Carlisle branch! It's great our knowledgeable and friendly staff made it so. We hope you enjoy many good nights of sleep, Megan at Customer Care
Excellent service.
The gentleman who dealt with us was professional, helpful and very knowledgeable, but he did not try to out any pressure on us at all. He explained the pros and cons of various bed we looked at and gave us an extremely good deal on the one we chose. The bed will be delivered and assembled for us and the old one taken away for recycling. What better service could anybody want?
2024年12月28日
Bensons For Beds - Carlisle からの回答
Thank you for your positive review – Lauryn at Customer Care 💜
The mattress we purchased was clearly…
The mattress we purchased was clearly not a firm mattress, we both "fell" into the middle. The "independent" examiner was not independent. The tests were useless.
It was resolved but we had hassle and were out of pocket for something we felt not fit for purpose.
We will not use Bensons again.
2024年12月21日
Bensons For Beds - Carlisle からの回答
We’re sorry to hear about the issues you experienced with your mattress and the inconvenience caused during the resolution process. Your feedback is important to us and will be shared with the relevant teams to help improve both product quality and customer support. Thank you for your review – Lauryn at Customer Care.
great service
2024年12月3日
My experience was amazing the guy that…
My experience was amazing the guy that served me was fantastic and he even helped my little niece when she has a nose bleed
2024年11月12日
Lisa in the shop was excellent
Lisa in the shop was excellent, very friendly and helpful. Didn’t push us in to spending more than we needed. In fact we didn’t intend to purchase anything that day but Lisa was so helpful ended up ringing the shop an hour later to place the order!
2024年11月4日
The staff were very helpful and…
The staff were very helpful and attention to detail was great
2024年10月15日
Victoria at the Carlisle store was…
Victoria at the Carlisle store was great, putting us at ease and really knowing her product inside out , she went above and beyond her mannerism and no we never felt under any pressure to purchase , but we did because of her.
2024年10月13日
Great experience in Bensons for Beds…
Great experience in Bensons for Beds Carlisle. Helpful and experienced staff who made the whole overwhelming process easier for me. They also have a great array of quality products!
2024年10月11日
Sales assistant very good at explaining…
Sales assistant very good at explaining the type of bed mattress type etc
2024年9月27日
Excellent Service
The lady in the Carlisle showroom was very helpful and knowledgeable. The mattress I bought was delivered only 8 days later. The delivery men rang me an hour before they were due and were polite and efficient.
2024年9月3日
3 door wardrobe
We looked at a wardrobe in store and the lady provided us with all the info we needed. We got our measurements and went straight back to order.
2024年9月11日
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