Stephen, excellent Salesperson. Store looked good walking in the door. My only issue is delivery. I was told 3 weeks but then there is less than one day a week I can choose so, with charity voluntary... もっと見る
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We had a fantastic experience at Bensons for Beds in Chester, particularly thanks to Barry, who was incredibly helpful, friendly and informative throughout. He took the time to talk us through... もっと見る
Great point of sale assistance. With so many bases, mattresses and headboards to chose from the guidance and advice from the member of staff was invaluable. When our delivery arrived the mattress was... もっと見る
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We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The c... もっと見る
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企業情報
Bensons For Beds - Chester について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, 英国
- 1244665818
4.8
優良
720件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great point of sale assistance
Great point of sale assistance. With so many bases, mattresses and headboards to chose from the guidance and advice from the member of staff was invaluable.
When our delivery arrived the mattress was missing from the order. This was extremely annoying, but the local manager was excellent and resolved the issue within a week. On both occassions the delivery teams were great. Careful and respectful of our property.
2026年8月17日
Bensons For Beds - Chester からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided valuable assistance and that our manager resolved the delivery issue quickly. It's great to know our delivery teams treated your property with care. We appreciate your support and look forward to serving you again!
Fast, efficient and well informed presentation
Fast, efficient, well informed presentation by sales person and hopefully enabled me to make a good choice!
2026年10月2日
Bensons For Beds - Chester からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our sales team provided you with a fast and informative experience. Your satisfaction is our priority, and we hope you enjoy your purchase. We look forward to serving you again!
Found what I wanted quite easily
Found what I wanted quite easily. The store was well stocked and laid out. The sales assistant was helpful but not too pushy.
2026年9月26日
Bensons For Beds - Chester からの回答
Thank you for your wonderful feedback! We're thrilled to hear you found everything you needed and appreciated our store layout and helpful staff. We strive to create a pleasant shopping experience for all our customers. We look forward to seeing you again soon!
Great service when we needed to…
Great service when we needed to exchange our mattress, all sorted in store within half an hour and new mattress ordered. It was delivered 5 days after, again good service.
2026年9月27日
Bensons For Beds - Chester からの回答
Thank you for your wonderful review! We're thrilled to hear that your mattress exchange went smoothly and that our team was able to assist you quickly. We appreciate your business and hope you enjoy your new mattress!
Good
Good, no pressure, advice in store , delivered as promised and our old mattress taken away . What’s not to like!
2026年9月24日
Bensons For Beds - Chester からの回答
Thank you for your wonderful review! We're thrilled to hear you had a great experience with our team. Providing helpful advice and ensuring a smooth delivery is our priority. We're glad you loved the service and that we could take care of your old mattress. We appreciate your support!
Knowledgeable and curteous staff
Knowledgeable and curteous staff, delivered on time and were very helpful
2026年9月20日
Bensons For Beds - Chester からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our staff made a positive impact on your experience. Delivering great service is our priority, and we appreciate your recognition. We look forward to serving you again soon!
We got what I was looking for a the guy…
We got what I was looking for a the guy looked after us was very good
2026年9月18日
Bensons For Beds - Chester からの回答
Thank you for your fantastic review! We're so pleased to hear that you found what you were looking for and that our team provided you with excellent service. We truly appreciate your kind words.
Team Bensons
A prompt attention on arrival at the…
A prompt attention on arrival at the store and a very professional response to my enquiry.
2026年9月13日
Bensons For Beds - Chester からの回答
Thank you for your wonderful feedback! We're so pleased to hear that you experienced prompt attention upon arrival and received a very professional response to your enquiry. We appreciate you taking the time to share your positive experience.
Team Bensons
Excellent customer service and great…
Excellent customer service and great product choice from Dave and the team!
2026年9月14日
自発的なレビュー
Bensons For Beds - Chester からの回答
We're delighted to hear that you experienced excellent customer service and found a great product choice. It's wonderful to know our team could assist you so well!
Team Bensons
Bed delivery.
The two members of staff who delivered our bed telephoned on the day to confirm the time of delivery. They were very respectful of our property and both removed their shoes at the front door. Would recommend highly, thank you
2026年9月9日
Bensons For Beds - Chester からの回答
We're so pleased to hear that our delivery team was respectful of your property and confirmed the delivery time. It's wonderful that they removed their shoes at the front door. Thank you for your high recommendation!
Team Bensons
Knowledgeable and efficient company
We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The company kept us informed by email throughout the whole process and on delivery day the driver Barry and his assistant Kelvin were so polite and courteous and did everything we would have wanted them to do. We would throughly recommend Bensons for Beds to anyone.
2026年8月28日
自発的なレビュー
Bensons For Beds - Chester からの回答
Thank you for your fantastic review! We're thrilled to hear that Dave, Barry, and Kelvin provided you with such great service. It's our goal to make your experience seamless and enjoyable. We appreciate your recommendation and look forward to serving you again!
We were not rushed when in the shop
We were not rushed when in the shop, able to look around with no hard sale pushing.
The salesman was very helpful a new his stuff he gave us all the right information
2026年9月9日
Bensons For Beds - Chester からの回答
We're so pleased to hear you had such a positive experience in our shop! It's wonderful that you felt no pressure and had the freedom to browse at your own pace. We're also delighted that our team member was helpful and knowledgeable, providing you with all the information you needed.
Team Bensons
shopping for a mattress and bedside table
Dave was very helpful and did not interfere while we decided what we wanted and was very helpful when we had picked what we wanted with the payment.
2026年9月1日
Bensons For Beds - Chester からの回答
We're so pleased to hear about your excellent experience! It's wonderful that our team member was helpful and allowed you the space to make your decision, and then assisted smoothly with the payment.
Team Bensons
Bensons For Beds - Chester からの回答
Thank you for your wonderful review! We're so happy to hear that you found our service to be excellent and our team knowledgeable and clear. We strive to provide the best possible experience for all our customers.
Team Bensons
Bensons For Beds - Chester からの回答
Hello,
Great feedback, thank you! Paul and Steve will be thrilled to hear they made such a positive impression.
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Great service and very informative
Great service in the shop with very informative staff, communication was really good in lead up to delivery and accommodated smaller vehicle needed due to limited access.
2026年9月6日
Bensons For Beds - Chester からの回答
Hi Miss Jones,
Thank you for your wonderful review! We're delighted to hear you received great service in store and found our team informative and helpful. It's fantastic to know our communication kept you updated throughout the process and that we could accommodate the smaller delivery vehicle needed for your access requirements. Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist
Excellent service from start to finish
We visited Bensons for Beds last week and, if I’m honest, we were a little apprehensive beforehand as we really didn’t want to feel pressured into a purchase. We just wanted to have a look around and have some help if and when we needed it.
From the moment we arrived, Christine was incredibly friendly, approachable and knowledgeable. She gave us the space to browse without any pressure, and it was only when we started looking at mattresses that she asked if we would like some help.
Christine was fantastic at explaining the different mattress options and helping us understand what would be best for us, without ever making us feel pressured or rushed into a decision. We also had our two young boys with us, and she was brilliant with them while we were making our choices, which made the whole experience so much easier!
We were really impressed with both the quality of the beds and, in particular, the level of customer service we received. Christine’s approach was exactly what we had hoped for — friendly, helpful and knowledgeable, without any hard sell.
A really positive experience, and a huge thank you to Christine for making what could have been a stressful decision so easy and enjoyable. We would definitely recommend Bensons for Beds.
2026年8月31日
Bensons For Beds - Chester からの回答
Thank you for your wonderful review! We're thrilled to hear that Christine provided you with a relaxed and informative experience. It's great to know that she made your visit enjoyable for both you and your boys. We appreciate your recommendation and look forward to welcoming you back to Bensons for Beds!
Cancelled order due to lack of communication
Christine the member of staff was very helpful and went over and above to help, we had everything in place and we were happy with it . Interest free credit was all arranged and this morning we received a call from the manager saying that they could not deliver to two separate locations under the finance agreement so I arranged to pay for the mattress in full only to be told that the delivery slot we needed had been closed even although it was clearly booked and agreed.
While the staff were excellent the delivery arrangements are disgraceful so I’d rather look elsewhere
2026年9月4日
自発的なレビュー
Bensons For Beds - Chester からの回答
Hello Gerard,
We apologise for the experience you've had. We are pleased to hear that Christine provided excellent service and went above and beyond to help, but sorry that the delivery arrangements did not meet your expectations. We will ensure your feedback is passed on to the relevant team, including both your positive comments about Christine and your concerns regarding the delivery and finance process. Thank you for bringing this to our attention,
Megan | Customer Care Specialist
Excellent customer service from Dave at…
Excellent customer service from Dave at the Chester store.
2026年8月31日
Bensons For Beds - Chester からの回答
Thank you for your kind words! We're thrilled to hear about your positive experience with Dave at our Chester store. Our team is dedicated to providing excellent service, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
Friendly and helpful staff
Friendly and helpful staff, very informative.
Didn’t feel pressured.
2026年9月2日
Bensons For Beds - Chester からの回答
Thank you for your kind words! We're thrilled to hear that our staff made your experience enjoyable and informative. We believe in providing a pressure-free environment, and it's great to know we succeeded. We look forward to serving you again soon!
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