Bensons For Beds - Craigleith レビュー 

115
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TrustScore 5段階評価の5

4.9

Units 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB

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5つ星のうち5の評価

Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... もっと見る

企業が回答しました

5つ星のうち5の評価

Really happy we chose Bensons for Beds! From the initial buying experience through to delivery and assembly, everything was fantastic. Callan was incredibly helpful in finding the right bed frame... もっと見る

企業が回答しました

5つ星のうち4の評価

Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... もっと見る

企業が回答しました

5つ星のうち5の評価

Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... もっと見る

企業が回答しました


企業情報

  1. 寝室家具店
  2. ・
  3. ベッド専門店
  4. マットレス専門店
  5. 寝具店

Bensons For Beds - Craigleith について

当該企業による記述

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

連絡先

  • Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, 英国

4.9

優良

TrustScore 5段階評価の5

115件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(115)

過去12か月のレビュー数: 26,477件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Charmaine was great!

Charmaine was great. Helping us to find the right beds for two households with very different requirements, she spent a lot of time answering our questions to ensure we got the most appropriate mattresses for our needs.

2026年4月7日
自発的なレビュー
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

Thank you so much for your thoughtful feedback! We’re delighted to hear Charmaine took the time to understand both households’ needs and helped you find the most suitable mattresses. We’ll be sure to pass on your kind words — they’ll mean a lot to her.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist

5つ星のうち5の評価

We went to craigleith branch tried a…

We went to craigleith branch tried a few beds returned after a few days spoke with Josh who was very helpful and put no pressure on us to decide. We did decide, ordered bed arranged delivery, easily. The delivery team was also very pleasant and helpful delivered clean and tidy. Would highly recommend Bensons

2026年3月4日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

Thank you so much for your lovely review! We’re delighted to hear Josh at our Craigleith branch was helpful and gave you the time and space to choose the right bed. It’s great to know delivery was smooth, clean, and tidy too. Thank you for recommending Bensons,
Megan | Customer Care Specialist

5つ星のうち5の評価

The lady who made the sale was friendly…

The lady who made the sale was friendly and informative. A good choice of makes and quality.

2026年3月26日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

Thank you for the lovely review! 😊 Great to hear our colleague was friendly and informative, and that you enjoyed the range of quality options. We really appreciate it,
Megan | Customer Care Specialist💜

5つ星のうち5の評価

Great customer service

In a world where we buy so much on line buying a bed is still one of the exceptions-or should be.
Josh was immediately welcoming, breaking away from his colleagues and coming over to offer assistance. I bought my bed from Bensons 3 years ago and had a great experience ( and a great bed) so when my mum needed a new bed there was only one destination.
Josh was very patient listening to our wish list and picking the appropriate
bases and mattresses to try. We never felt rushed.

2026年3月20日
自発的なレビュー
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

Thank you so much! We’re delighted Josh made you and your mum feel so welcome and supported. It’s wonderful to hear he listened patiently, guided you through the options, and never made you feel rushed. We truly appreciate you coming back to us after your great experience — it means a lot,
Megan at Customer Care😊

5つ星のうち5の評価

Excellent in store service

Excellent in store service, delivered on tim ein the window given

2026年3月12日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

Thank you so much for your lovely review! I’m really pleased to hear you received excellent service in store and that your delivery arrived right on time within the window given. That’s exactly the smooth experience we aim to provide.

Looking forward to seeing you again!
Megan at Customer Care

5つ星のうち5の評価

Good experience in shop,and delivery…

Good experience in shop,and delivery good

2026年3月6日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

Thank you for your lovely feedback! I’m really pleased to hear you had a good experience in the shop and that your delivery went smoothly. We truly appreciate you taking the time to share your review.
— Megan at Customer Care

5つ星のうち5の評価

Bensons Craigleith Edinburgh

Bensons Craigleith Edinburgh. Wanted a Dunlopillo pillow, so a comparatively small purchase. Charmaine was extremely helpful. She explained all the options, was polite, efficient and not pushy! Was made to feel welcome to the store by Charmaine and her colleague at Craigleith and explored the whole store. Will be returning for future purchases and can definitely recommend the sales experience at this store.

2026年2月25日
自発的なレビュー
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

Thank you so much for this lovely review Dorothy! We’re delighted to hear that Charmaine and the team at our Craigleith store made you feel welcome and well looked after, even for a smaller purchase. It’s great to know her product knowledge and friendly, no‑pressure approach made your visit a positive one. We really appreciate the recommendation and look forward to seeing you again, Megan at Customer Care😊

5つ星のうち5の評価

Azad made our experience an…

Azad made our experience an unforgettable one. Not only is he very handsome young man, but also patient, knowledgeable, helpful, communicate on a level with my teenage son and managed to get him to buy a bed and frame. Every question that was hit at him he managed to answer and also demonstrate. I deteste coming to these places but it's the only option if you want to try what you buy instead of the online method which has failed me on so many levels for quality. Azad was not pushy and approached at the right time. He selected many options from cheap to expensive and managed to find a middle ground. When you are in these stores you need to be there the minimum 1 hour and we exceeded this to find the comfort we needed. Only downfall which put me off was the delivery £69 and the 10% discount ends up the price for the delivery. No incentive for the price you pay with a free pillow or something. But nothing is for free these days. It's all incorporated in the price. Very happy with the service. I would recommend Azad. He helped me to digest the delivery otherwise I would have gone somewhere else that would include free delivery. I didn't need the QR code I was going to give him a review in my mind already. When great customer service is given you want to do so without been prompted to do so

2026年2月17日
自発的なレビュー
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We're happy to hear that you had an unforgettable experience! We appreciate your kind words about the assistance you received and that you were able to find a comfortable option. We acknowledge your feedback regarding the delivery fee. Thank you for taking the time to share your review.

Stewart - Team Bensons

5つ星のうち5の評価

We were looking to buy a mattress an d…

We were looking to buy a mattress an d decided on Bensons. We were given a warm welcome by the store assistant who was only too pleased to show us the variety of mattresses and allow us to test them before making a choice. The assurance was very efficient and gave us best advice.

2026年2月17日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We're happy to hear that you received a warm welcome and were able to test our mattresses before making a choice. We appreciate your positive feedback regarding the efficient assistance provided. Thank you for your review Eric - Lauryn at Customer Care.

5つ星のうち5の評価

Delivered on time

Delivered on time, care taken in my home, built on premises by very friendly gents who had shoe coverings to protect my carpets. They were very helpful too by taking my old mattress downstaurs for me. Excellent service.

2026年2月13日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We're happy to hear that the delivery was on time and that our team took great care in your home. It's great to know they were friendly, helpful, and respectful of your property. We appreciate your feedback!

5つ星のうち5の評価

Sales team at Craigleith, Edinburgh

Azad and his colleague at Craigleith were friendly, helpful, informative and attentive to our thoughts, and did not make us feel 'pushed' with regard to sales. A credit to the company. Five stars for excellent service.

2026年2月9日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We're happy to hear that our team at Craigleith were friendly, helpful, informative, and attentive to your needs, without making you feel pushed. We appreciate your recognition of their excellent service, Megan at Customer Care

5つ星のうち5の評価

Good choices of bed styles

Easy to decide which bed suited us by using their demo bed. Got a good discount and so far all is good with it.

2026年2月8日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We're happy to hear that our demo bed helped you choose the perfect fit! We're glad you got a great deal, and we hope you continue to enjoy your new bed.

5つ星のうち5の評価

Callan - Edinburgh store

The saleswoman was great. Made me feel at ease and I felt like she couldn't do enough to help. Offering me protectors and bed cleaning kits and a variety of delivery days

2026年2月11日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We're happy to hear that our saleswoman made you feel at ease and provided exceptional support with protectors, cleaning kits, and delivery options!

5つ星のうち5の評価

Delivery was amazing

Guys were friendly and professional, worked quickly and efficiently.
Couldn't have asked for a better service.

2026年2月5日
自発的なレビュー
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We appreciate you sharing your feedback! We're happy to hear that our team was friendly and professional, worked quickly and efficiently, and provided a great service.

5つ星のうち5の評価

Josh was so helpful at the craigleith…

Josh was so helpful at the craigleith store today. 10/10 . So knowledgeable and helped us put what three amazing mattresses for our new home. He is a credit to your company!

2026年1月31日
自発的なレビュー
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We're so happy to hear that our team member at the store was so helpful and knowledgeable! It's great that we could help you find amazing mattresses for your new home.
We hope to welcome you back soon!
Megan at Customer Care

5つ星のうち5の評価

Excellent customer service.My Thanks to Charmaine and Callan.

Thank youvery much for your help and patience Charmaine and Callan. Both very knowledgeable.5 stars indeed!

2026年1月28日
自発的なレビュー
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

Thank you so much for your kind words Kate! 😊 Charmaine and Callan will be thrilled to hear their help, patience, and knowledge made such a great impression.
We hope to welcome you back soon!
Megan at Customer Care

5つ星のうち5の評価

Helpful

Azad was very helpful with our purchase and explained delivery details clearly.

2026年1月29日
自発的なレビュー
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We appreciate you sharing your feedback! We're so happy to hear that you found our team member helpful and that the delivery details were clear.
Your thoughts help us grow—thank you!
Megan at Customer Care

5つ星のうち5の評価

Great team

The salesman was polite, knowlegable and I felt confident in what he was saying he wasnt pushy and gave me time to process and think about my purchase.

2026年1月14日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We're so happy to hear that our salesperson was helpful and made you feel comfortable during your purchase. Thank you for your positive review!

5つ星のうち5の評価

The assistant was most helpful and we…

The assistant was most helpful and we didn't feel pushed to come to a conclusion.

2025年12月31日
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

Thank you for your review John! We’re so glad our assistant could help without any pressure — that’s exactly how we like it. 😊 Your kind words made our day!

Thanks for choosing us – we hope to serve you again,
Megan at Customer Care

5つ星のうち5の評価

Well done Josh

Josh, was very welcoming and was able assist me with the purchase of my new bed, he also was very knowledgeable.

2026年1月10日
自発的なレビュー
Bensons For Beds - Craigleith ロゴ

Bensons For Beds - Craigleith からの回答

We’re thrilled he made your experience so smooth and knowledgeable. Thank you for your positive review – Lauryn at Customer Care 💜

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