We ordered my daughters new bed with Sab at the Croydon store. There was a great choice of beds and mattresses available and we considered our selection to be great value. Sab was very helpful, inform... もっと見る
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I recently went to the Purley way branch looking for a new mattress. I want to thank the gentleman who took care of me, Alton. He was friendly, informative and made me feel at ease. A wonderful membe... もっと見る
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Our beds' motor broke, so HO agreed to replace and asked us to go to local shop to see replacement. Alton at Croydon gave us great sevice, even tho there was 'nothing in it for him', and spent some h... もっと見る
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I had a very pleasant experience when visiting Benson for Beds, Croydon. I was met by a very cheerful and helpful Alton who showed me the range of adjustable beds and based on his advice I was able to... もっと見る
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企業情報
Bensons For Beds - Croydon407 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
230 Purley Way, CR0 4XG, Croydon, London, 英国
- 2086867946
4.7
優良
428件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
As I walked into the store no one…
As I walked into the store no one approached me I had to find a sales representative. Once I had they were on their phone and passed me off to another sales person who I had to keep finding to ask questions about a mattress. Once I decided I wanted to purchase the mattress I had to again find a sales person who was on their phone again and finally placed the order. Then I was told I have to pay a £50 delivery fee even if I collect it, I am already paying £700 for a mattress, when I questioned this she had an attitude. Wasn’t very happy with the customer service as I was paying a lot for a product.
2026年3月15日
Bensons For Beds - Croydon407 からの回答
Thank you for sharing your experience, and I’m really sorry to hear that the service you received fell below our standards. You shouldn’t have had to search for assistance, and it’s unacceptable that a colleague appeared distracted and that you struggled to get support when making your purchase.
I’m also sorry the delivery charge wasn’t clearly explained and that you felt your concerns were met with attitude. You deserve to feel valued and respected throughout your visit.
Your feedback has been passed to the management team to address with the store. If there’s anything else you need, I’m here to help,
Megan at Customer Care
Bensons for Beds
Good service in store.
Good service in store.
Delivery was great - On time and the 2 guys that assembled the bed were quick and very friendly.
Would recommend
2026年3月14日
Bensons For Beds - Croydon407 からの回答
Thank you for the great feedback Mr Baker! 😊 We’re really pleased to hear you had a good experience in-store, and even happier that delivery went smoothly. It’s wonderful to know the team arrived on time and that the two assemblers were quick, friendly, and got everything set up just right.
We really appreciate the recommendation,
Megan at Customer Care
We never got the assembly guide for the…
We never got the assembly guide for the bed frame given to us
2026年3月11日
自発的なレビュー
Bensons For Beds - Croydon407 からの回答
Sorry to hear the assembly guide wasn’t included with your bed frame. Please provide the order details as soon as you can so we can send this to you.
Thank you,
Megan at Customer Care
The staff in store were amazing
The staff in store were amazing, couldn't have been more helpful
2026年3月6日
Bensons For Beds - Croydon407 からの回答
SUSAN,
We're so pleased the store staff were amazing and incredibly helpful. We appreciate you sharing your positive experience with us!
Team Bensons
Bensons For Beds - Croydon407 からの回答
We appreciate your feedback! We're delighted you found our service friendly and helpful, with no sales pressure. Thanks!
Team Bensons
Bensons For Beds - Croydon407 からの回答
Thank you for your lovely review Mrs Danson! We’re so glad you think the shop is lovely — and the team will be thrilled to hear your kind words. We really appreciate it,
Megan at Customer Care😊
A great experience.
All round a great experience made the more pleasurable with the attention and guidance of Zahid in the Croydon store who looked after us from the purchase of our four beds, mattresses and headboards to final delivery a few weeks later.
2025年12月1日
Bensons For Beds - Croydon407 からの回答
All round a great experience made the more pleasurable with the attention and guidance of Zahid in the Croydon store who looked after us from the purchase of our four beds, mattresses and headboards to final delivery a few weeks later.
Thanks again for your support—it means a lot!
Megan at Customer Care
Great expierence
Bed and Mattess arrived within the scheduled time slot.Taken to the correct bedroom. Old mattress removed. Delivery men curteous and efficient.
Very quick and efficient.
2026年2月13日
Bensons For Beds - Croydon407 からの回答
We appreciate you sharing your feedback. We're happy to hear that the bed and mattress arrived on time and the delivery team was courteous and efficient in removing the old mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Really great experience
Really great experience.
Kelvin went out of his way to be helpful, providing lots of useful info, taking the time to listen to me and help me find a mattress that was just right.
I didn’t feel rushed and would highly recommend.
2026年2月13日
Bensons For Beds - Croydon407 からの回答
We're happy to hear that you had a great experience. It's wonderful that our team member was so helpful and attentive in assisting you with your mattress selection. We appreciate your recommendation.
The salesperson I approached was very…
The salesperson I approached was very helpful . I wanted the same mattress that I had bought about 7 years ago and she found my details on the system and directed me to the mattress that was the same one .All done with ease so thank you to the sales lady who helped me .
2026年2月11日
Bensons For Beds - Croydon407 からの回答
We're happy to hear that the salesperson was very helpful in finding the same mattress you purchased previously. We appreciate you taking the time to share your positive experience!
Stewart - Bensons Team
Our sales man Alton had good knowledge…
Our sales man Alton had good knowledge about the beds and our needs. Was very patient and great sense of humour.
2026年2月10日
自発的なレビュー
Bensons For Beds - Croydon407 からの回答
We're happy to hear that our sales team had good knowledge and was patient while assisting you with your needs. We appreciate your positive feedback!
Stewart - Bensons Team
Returned to Bensons after 7 years to…
Returned to Bensons after 7 years to buy a similar firm Sealy orthopaedic mattress - prices have gone up significantly but still competitive.
We were fortunate to see the same lead sales guy who sold us the original. His advice and service was exemplary and his knowledge on a different level.
Would recommend but you need deep pockets!
2026年2月9日
Bensons For Beds - Croydon407 からの回答
We appreciate you choosing us again after seven years! We're glad that you found our prices competitive and that our sales team member provided exemplary service. Thank you for recommending us and for your feedback.
Stewart - Bensons Team
Beautifully designed wardrobe
Beautifully designed wardrobe. Their communication and customer services were excellent. The two gentleman that came to assemble the wardrobe were, friendly, professional and tided up after themselves.
2026年1月28日
Bensons For Beds - Croydon407 からの回答
We're happy to hear you find the wardrobe beautifully designed! It's great our communication and service were excellent and that the assembly team was friendly and professional. Thank you!
- Jessica at Team Bensons
Bensons For Beds - Croydon407 からの回答
We're happy to hear that you felt comfortable during your visit and that our team was helpful. Thank you for your positive feedback!
Great customer service
Great customer service. Alton fully explained the difference between each mattress we considered, which made choosing the best one for our needs very easy.
2026年2月5日
Bensons For Beds - Croydon407 からの回答
We're so glad to hear that our service made it easy to choose the best mattress for your needs. Thank you for sharing your positive experience with us!
The Store person/delivery people were nice
The Store person was nice, friendly and also delivery people were professional.
2026年2月8日
Bensons For Beds - Croydon407 からの回答
Thanks for the great review! We’re delighted to hear that our store team was friendly and that the delivery crew were professional. We really appreciate you sharing your experience with us,
Megan at Customer Care
Great service and good build so far
Great service and good build so far. Delivery team Andy and James with apprentice were great. Good lifting as we had 3 beds. Respectful…removed shoes in the house without asking, so top marks. Zaid in Croydon friendly salesman.
2026年2月5日
Bensons For Beds - Croydon407 からの回答
We're happy to hear that you received great service and a good build. It's wonderful the delivery team was respectful and helpful with your new beds. We appreciate your positive feedback.
Very Good
Kept informed of when delivery was happening, a good app that you could track it on.
Delivery guys very polite & efficient.
2026年2月4日
Bensons For Beds - Croydon407 からの回答
We appreciate you sharing your feedback! We're happy to hear that you were well-informed about your delivery and that our team was polite and efficient.
It was all in what was promised!
It was all in what was promised!
My new bed is lovely too!
2026年2月3日
自発的なレビュー
Bensons For Beds - Croydon407 からの回答
We're happy to hear that everything met your expectations! We're glad you're enjoying your new bed; thank you for your positive feedback.
Purley Way Store
Sales person was helpful and not pushy. Good selection of beds and well laid out.
2026年1月31日
Bensons For Beds - Croydon407 からの回答
We appreciate you taking the time to share your experience. We're so glad to hear that our sales person was helpful and you liked our selection.
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