Bensons For Beds - Dundee658 レビュー 

398
•
TrustScore 5段階評価の5

4.9

Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB

•

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5つ星のうち5の評価

On 15th October we visited the store at Kingsway West Retail Park in Dundee to enquire about adjustable beds. Angus greeted us and gave us a lots of information - he obviously knows the product well.... もっと見る

企業が回答しました

5つ星のうち5の評価

Staff were very knowledgeable and helpful without being pushy. Kiera helped me in dundee store decide between two mattresses. Delivery was exactly as she said and just over a week with my new bed. So... もっと見る

5つ星のうち5の評価

My partner and I found the whole experience very easy and stress free. Both Kiera and Iain were very professional and accommodating and we couldn't recommend highly enough!

企業が回答しました

5つ星のうち3の評価

Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... もっと見る

企業が回答しました


企業情報

  1. 寝室家具店
  2. ・
  3. ベッド専門店
  4. マットレス専門店
  5. 寝具店

Bensons For Beds - Dundee658 について

当該企業による記述

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

連絡先

  • Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, 英国

  • 1382817578

4.9

優良

TrustScore 5段階評価の5

398件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.9

すべてのレビュー

(398)

過去12か月のレビュー数: 26,637件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

New mattress is great after the last…

New mattress is great after the last one was terrible.

Should have bought the igel the first time but got a Staples and it was rubbish. Igel was expensive but worth every penny

2025年6月19日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We're happy to hear that you're enjoying your new mattress! We appreciate you sharing your experience and are so glad the investment was worthwhile. Thanks for the positive feedback. – Lauryn at Customer Care 💜

5つ星のうち5の評価

Knowledgeable and experienced saleman…

Knowledgeable and experienced saleman service.took time to explain and made recommendations without appearing pushy.

2025年10月10日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We appreciate you sharing your experience! We're happy to hear that our sales team provided knowledgeable and helpful recommendations without being too pushy. Thank you for your review Janet – Lauryn at Customer Care 💜

5つ星のうち5の評価

Lovely staff

Lovely staff. Very helpful. Did not "pounce" on me the minute I walked through the door, they waited for me to seek their help. Nor did they try to sell me something I didn't want. Would have no hesitation in recommending to friends and family.

2025年10月1日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

Thank you for your lovely feedback! We’re pleased our team gave you the space you needed and provided helpful, pressure-free service. We really appreciate your recommendation!
Best Wishes,
Megan
Bensons for Beds Customer Care

5つ星のうち5の評価

I shopped within your Dundee branch

I shopped within your Dundee branch. I found the experience to be pleasant without any pressure to buy.
I was helped by a very friendly assistant called Marilyn, who helped me pick a wardrobe that suited my needs.

2025年8月3日
自発的なレビュー
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We're happy to hear that you found your shopping experience at our branch pleasant and pressure-free. We appreciate your positive feedback regarding the helpful assistance you received. Thank you for your review.
Take care,
Megan at Customer Care

5つ星のうち5の評価

Helpful, non pushy staff

Iain helped us and gave us advice regarding choosing a mattress, he was friendly and didn't push us into buying anything, he gave us time and space to try mattress, we bought a mattress and a bed 😴

2025年9月2日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We're happy to hear that you felt supported during your mattress selection. It's great to know that you appreciated the advice and the time to choose your new bed. Thank you for your purchase and the positive feedback!
Thank you,
Lauryn at Customer Care

5つ星のうち4の評価

The salesman again this is 2nd purchase…

The salesman again this is 2nd purchase in just over a week
Only fault was card machine not charging and made difficult and slow

2025年9月28日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We appreciate your repeat business. We regret the card machine issue slowed things down. We'll look into this to improve our service. Thanks for the feedback.
Thank you,
Lauryn at Customer Care

5つ星のうち5の評価

Staff were extremely helpful

Staff were extremely helpful, with a good understanding of our requirements for a new mattress. Not pushy for a sale.
Time will tell on the product but as for customer service, top notch!

2025年9月28日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We truly appreciate your kind words about our customer service. Understanding your requirements and offering support without pressure is very important to us. Here’s to many restful nights ahead!
Take care,
Megan at Customer Care✨

5つ星のうち5の評価

Iain in Dundee store

Iain in the Dundee store helped us pick a new mattress giving impartial and expert advice. He went through the range of available products for us to make an informed decision. Looking forward to a better sleep. Many thanks Iain!

2025年9月26日
自発的なレビュー
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

Thank you for your kind words! I’m glad Iain could provide expert advice to help you find the perfect mattress. Hope to welcome you back soon! Take care, Megan at Customer Care.

5つ星のうち5の評価

Angus was very helpful throughout our…

Angus was very helpful throughout our visit, not only giving us helpful advice on which bed/mattress we might consider but also accommodating our young son who was not excited to be bed shopping

2025年9月23日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

Thank you for your kind words! I’m glad Angus made your visit smooth and even kept your little one happy. Can’t wait to assist you again! Take care, Megan at Customer Care.

5つ星のうち4の評価

A listening salesperson

I had done some research before going to Bensons so I had a good idea of the mattress I was looking for. The salesperson Bobby listened carefully and found exactly the right product , I needed to confirm a delivery date before buying so told Bobby I would ring back to confirm the purchase.
On leaving the store I noticed an offer which I hadn’t been told about…if I spent a little more I would get 10% off everything.
When I did ring back and explain I would like to take advantage of the offer, Bobby listened carefully again and with team back up he got a great deal for me.

2025年9月19日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We're happy to hear that we could find the right mattress for you and that our team was able to provide a great deal. We appreciate you taking the time to share your positive experience. Thank you!
Thank you,
Lauryn at Customer Care.

5つ星のうち5の評価

The best mattresses around.

Iain who helped us was not pushy at all, he was very helpful and insightful at helping us see/feel the difference between mattresses and pillow combinations. He answered any questions we had and ensured that we were happy with our decision. We bought our last mattress from Bensons which has lasted us 15 years and it’s still comfortable but needing replaced. We have bought an expensive mattress but it’s absolutely worth it as they last for years! We would use Bensons again in future.

2025年9月12日
自発的なレビュー
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We're happy to hear that you found our team member helpful and insightful when choosing your mattress and pillows. It's great to know that you're happy with your purchase and that you'd shop with us again.
Best Wishes,
Megan at Customer Care

5つ星のうち5の評価

Friendly staff

Excellent experience , went for a mattress only but came out with a wardrobe as well.

2025年9月6日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

Thank you for your kind words! We're so glad you had an excellent experience with us and we hope your new mattress and wardrobe bring you endless comfort and style. See you again soon! 🛏️👗 #CustomerLove

5つ星のうち5の評価

My previous bed had been bought from Bensons.

My previous bed had been bought from Bensons 15 years ago and I was impressed by the service received
Thinking about replacement I wandered into Bensons again just to see what was available.I asked a very pleasant lady assistant to accompany me whilst I saw what was available.I was again impressed by her attitude and knowledge which resulted in my calling in my partner to give her opinion on choice.
Result was placing an order for a new bed.
She was ably supported by two gentlemen on site.

2025年8月28日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We're happy to hear you were impressed with the service you received during your visit. It's wonderful that our team's attitude and knowledge helped you find the perfect bed. Thank you for your order and for sharing your positive experience, Megan at Customer Care

5つ星のうち5の評価

Great shopping experience

My husband and I were looking for a new bed and mattress. Iain in the Dundee branch was very helpful throughout the whole process. From beginning asking us if there was anything in particular that we were looking for, and pointing us in the right direction, to checking in to see if there was any questions, as well as helping us fully explore the different mattresses. He was not pushy, or salesy and the whole process from looking, to purchase our bed and mattress was great.
We are looking forward to getting our purchase.

2025年8月23日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We're happy to hear that you and your husband had such a positive experience while choosing your new bed and mattress. It's great to know that our team member was so helpful and made the process enjoyable. Thank you for your feedback, Megan at Customer Care

5つ星のうち5の評価

Great service

Great service and lots of information from Iain and Morvan in helping us choose our new bed and mattress making it a stress free decision

2025年8月15日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We're happy to hear that the service and information provided helped make choosing your new bed and mattress stress-free. Thank you for your positive feedback, Megan at Customer Care

5つ星のうち5の評価

Guys in the shop listened to what I…

Guys in the shop listened to what I wanted and sold me just that. I didn’t want to spend much on a guest bed and they respected that. If they had tried to sell me an expensive bed I would have walked out. They got me a well priced frame and a mattress that had been returned under the 40 night guarantee. Perfectly what we needed for the guest room. Makes a nice change to be offered what we were looking for.

2025年7月28日
自発的なレビュー
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

We're happy to hear that you had a positive experience in our store. We appreciate that our team listened to your needs and helped you find a suitable guest bed within your budget. Thank you for your review, Megan at Customer Care

5つ星のうち5の評価

Good Service.

The staff are very helpful and know their business inside out.

2025年8月6日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

Thank you for your kind words! Our team takes great pride in their knowledge and assisting our valued customers. We appreciate your support and hope to see you again soon, Megan at Customer Care

5つ星のうち5の評価

Store well laid out

Store well laid out. Excellent customer service, competitive prices

2025年8月4日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

Thank you for your review! We take great pride in our store layout and providing top-notch customer service at competitive prices. We appreciate your support and hope to see you again soon! 🙌

5つ星のうち5の評価

Mattress decicion

Bobby the sales guy in the Dundee store was really good , He went through all the different types of mattress we liked and explained it all in depth making it easy for us to make the correct decision . Would recommend him to friends and family in the future .

2025年7月31日
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

Thank you for your kind words! We are glad to hear that Bobby provided exceptional service at our Dundee store. It's our goal to ensure that our customers make the perfect decision when it comes to mattresses. We truly appreciate your recommendation and look forward to serving your friends and family in the future."

5つ星のうち5の評価

Professional yet friendly

Wide range of products with flexible payment schemes.
Fantastic sales colleagues who are giving you enough time and information to make your mind up

I can recommend Ian who is absolutely fantastic!

2025年8月2日
自発的なレビュー
Bensons For Beds - Dundee658 ロゴ

Bensons For Beds - Dundee658 からの回答

Thank you for your positive review! We are thrilled to hear that you had a great experience with our sales colleagues and appreciate you recommending Ian. We strive to offer a wide range of products and flexible payment options to make shopping easier for our customers. Thank you for choosing our business!

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